Curriculum Vitae - Etresia Francisca (Ciska) de Bruin
Personal details
South African I.D. no:6712040068086
Address: 21 Highcliffe Crescent, Sunningdale 7441, Cape Town, South Africa
Phone numbers:Work: +27-21-4661062 Cell: +27-768757744
E-mail address:[email protected]
Professional Background
I am an experienced pharmacist with strong clinical and people skills. I have good communication skills and I am a reliable, mature, committed & competent person. I am hardworking, energetic and personable.
Skill Highlights
• Clinical experience • Bilingual (English, Afrikaans) • Medical terminology • Good communication skills • Prioritising/managing deadlines • Organizational skills • South African licensed pharmacist • California, USA, licensed pharmacist • Good people skills
• Problem resolution• Policy & program development• Training personnel• Business writing skills• Coaching skills• Attention to accuracy and detail• Problem solving• Numerical ability• Customer focus• Facilitation skills• Computer Technology skills• Conflict management
Professional Experience
Business CoachSeptember 2015 to currentMedscheme – Cape Town, Western Cape
• Providing ongoing coaching and feedback to staff in the Bonitas Medicine Management Team (FMT), the Bonitas aPMB team, as well as the Bonitas correspondence team. • Providing quality training to ensure that departments and teams are meeting quality standards and operating effectively to maximize the efficiency of the organization. • Implementation of initiatives to improve overall service delivery. • Ensuring all compliance requirements for the medical insurance, Bonitas, are implemented and upheld. • Implementation of initiatives to improve overall service delivery. • Building relationships with both internal and external customers. • To investigate and respond to high level escalation queries eg. From Bonitas Fund Management • Assessing psychiatric medication files before they are reviewed by the
Consultant Psychiatrist. • Setting up monthly Product Knowledge Tests for pharmacists and pharmacist’s assistants ( interventionists). • Participation in continuous clinical training e.g. attend Pharmaceutical Care Management Association (PCMA) meetings. • Run exception reports and do quality assurance checks on such files• Providing clinical training on new medications and products
Formulary Management Team PharmacistSeptember 2014 to August 2015Medscheme – Cape Town, Western Cape
• Worked as an interventionist pharmacist, as part of the Formulary Management Team (FMT) in the Bonitas Department. • Implemented knowledge of scheme rules and contractual agreements. • Provided clinical information to doctors in line with protocols and clinical guidelines. • Accurately assessed medicine benefit designs and processes according to clinical guidelines. • Kept up to date with operational changes implemented.
• Assessed pharmaceutical updates according to procedures and intervened where applicable. • Used and applied knowledge of relevant legislation and processes and procedures. • Interpretation of certain blood test results (e.g. lipograms, blood glucose tests),
other test results (e.g. bone density tests) and doctor’s reports. • Responsible for meeting delivery objectives through working with other team members. • Resolved escalations and urgent queries and applications. Escalated unresolved issues to higher levels. • Assisted with new membership queries regarding possible reimbursement of certain medication for certain diseases. • Delivered outcomes in a manner that supported and met operational quality standards according to the rules and guidelines for Bonitas . • Participated in continuous clinical training e.g. attended Pharmaceutical Care Management Association (PCMA) meetings.
Pharmacy ManagerMarch 2013 to August 2014Rite Aid Pharmacy - Chico, CA, USA
• Responsible for managing eight other pharmacy associates, according to expectations of the company.
• Overseeing the daily activities of the pharmacy, as well as performing the duties of a full-time staff pharmacist (see below).
• Reporting to the Pharmacy District Manager on a daily basis. • Performing all tasks in a safe manner consistent with corporate policies and state &
federal laws. • Training of pharmacist interns & newly qualified pharmacists. • Setting up rosters / schedules according to the company budget.• Resolving conflict & solving day-to-day problems.• Inventory control.
Staff PharmacistFebruary 2009 to February 2013Rite Aid Pharmacy – Chico, CA, USA
• Providing of excellent customer service by assisting customers with medical-related issues and providing health care counselling.
• Responsible for accurately writing telephonic prescriptions called in from physician's offices.
• Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Quality Assurance, applicable to state and federal Board of Pharmacy regulations.
• Building a profitable business and script growth through recommended clinical programs including appropriate immunizations and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing programs as identified.• Responsible for immunizations in accordance with California law requirements and Rite Aid clinical guidelines.• Supervision of the work completed by Pharmacy Technicians and cashiers.• Supervisory responsibilities in accordance with Rite Aid policies and applicable
laws, in the absence of the pharmacy manager. • Responsibilities include training, directing, rewarding, and disciplining associates;
appraising associate performance, and resolving complaints & conflicts.
Pharmacist InternApril 2008 to January 2009Rite Aid Pharmacy - Chico, California, USA
• Worked as a pharmacist intern , while studying to be licensed as a pharmacist in California, USA.
• Responsible for capturing prescription data to ensure the accuracy of written prescriptions, also in accordance with federal and state Board of Pharmacy regulations.
• Responsible for correct billing of prescriptions to relevant insurance companies.
• Responsible for accurately filling and labelling of prescriptions with correct medication.
• Responsible for accurately writing telephonic prescriptions from physician's offices.
• Provided excellent customer service by assisting customers with medical-related issues and providinghealthcare counselling.
• Responsible for immunizations according in accordance with California law requirements and Rite Aid clinical guidelines.
Formulary Management Team PharmacistFebruary 2006 to January 2008Medscheme – Cape Town, Western Cape
• Worked as a drug utilization review (DUR) pharmacist, as part of the Formulary Management Team (FMT), for several medical aids. • Provided clinical information to doctors and pharmacists in line with protocols and clinical guidelines. • Interpretation of certain blood test results (e.g. lipograms, blood glucose tests)
and other test results (e.g. bone density tests). • Provided clinical input for chronic medicine authorizations within the clinical call centre.
• Telephonic and written interventions with prescribers to ensure compliance to clinical policy criteria. • Contributed to providing excellent service levels within call centre. • Contributed to providing excellent service levels within the pre-authorization process. • Participated in continuous clinical training e.g. attended lectures / presentations. • Helped train newly employed pharmacists in accordance with company protocol and clinical guidelines.
Drug Utilization Review PharmacistSeptember 2004 to January 2006RxHealth (affiliated to Medipost Pharmacy) – Centurion, Gauteng
• Worked as DUR (Drug Utilization Review) pharmacist.• Developed and maintained PMB and chronic formularies for Medipost
option, Momentum Health• Designed protocols for chronic authorization of medication according to
specific formularies.• Interpretation of certain blood test results (e.g. lipograms, blood glucose tests)
and other test results (e.g. bone density tests).• Designed and maintained co-payment policy• Responsible for generic and therapeutic interventions on prescribed
medication.• Documented adverse drug reactions and liaised with relevant pharmaceutical
companies concerning adverse drug reactions.• Was responsible for training of staff on specific diseases and treatment
protocols.• Authorization of chronic conditions and medication on Mediscor's Chroniline.• Expanding of knowledge on pharmacoeconomics as well as clinical
knowledge.• Member of PCMA.
Pharmacist / DUR pharmacistDecember 2001 to August 2004Medipost Pharmacy – Pretoria, Gauteng
• Dispensing & client consultations.• Dedicated to the management of chronic and acute medications in relation to
assigned medical aidscontracted to Medipost pharmacy on a national basis.
• DUR (Drug Utilization Review) pharmacist for Telemed medical aid at Medipost Pharmacy from July - Aug 2004.
Pharmacist Dispensary ManagerDecember 1999 to December 2001Pharma Valu – Pretoria, Gauteng
• Day to day management of dispensary and pharmacy staff. • Responsible for overall stock control and management of stock inventory for the dispensary. • Dispensing & client consultations.
Pharmacist internDecember 1998 to December 1999Pharmarama – Pretoria, Gauteng
• Dispensing & client consultations.• Responsible for balancing of schedule 7-register.• Partly responsible for stock control and ordering, receiving and capturing of stock. • Training and helping of pharmacist's assistants in calculations and other subjects e.g.
gastro- intestinal pharmacology.• Other experience: cashier work, medical aid claims, clinic duty (immunization, family
planning, monitoring of blood pressure, blood glucose and blood cholesterol levels).
Pharmacy student/assistantJuly 1996 to December 1998
Education and TrainingPharmarama – Pretoria, Gauteng• Gained a total of 6 month's working experience in retail pharmacy during vacations.Gained experience in mini clinic management (immunization, family planning, monitoring of blood pressure, blood glucose and blood cholesterol levels).
Foodservice managerDecember 1994 to December 1995Pretoria Heart Hospital
• Management of 20 staff members.• Catering for 70 patients and 100 personnel.• Implementation of security measures and stock control system• Setting up of 4-week cycle menus.
• Development of reduced cholesterol standardized recipes.• Buying, management of budget and stock control.
Foodservice managerFebruary 1993 to November 1994Fleurenville Retirement Home – Pretoria, Gauteng
• Management of 30 staff members.• Catering for 180 residents and 100 personnel.• Setting up of 4-week cycle menus.• Development of standardized recipes.• Dietary consultation and planning of special diets.• Organized functions for 200 guests.• Buying, management of budget and stock control.
Research AssistantJanuary 1991 to December 1992University of Pretoria
• Research and development on shelf-stable food products.• Conducted and managed sensory evaluation sessions.
Education and training
University of Potchefstroom 1998Potchefstroom, Northwest, South AfricaB. Pharmaciae (cum laude)
University of Pretoria 1990Pretoria, Gauteng, South AfricaFood Management, Food Science, NutritionB. Home Economics (Food Management)
Registered as a pharmacist with the California State Board of Pharmacy, after successfully completing a 9 month internship & passing two qualifying exams: USA national NAPLEX exam & CPJE - California State Law exam for pharmacists.
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