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Infor Confidential Copyright © 2001-2007 Infor Global Solutions
Infor Event Management
Graham (Gray) EmmelBusiness Solutions Consultant
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Infor Event Management Overview
What is it?
What Does it Do?
What Do I Do With It?
Who’s Been Successful With It
Let me See It.
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Event Management – Picture This
Extra Set of Eyes
Clear Notification
When It Happens
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Infor Event Management – What Is It?
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What is the Event Management Application?
A system that enables Manage by Exception
Determines Events from Exceptions
Evolution of Reporting
Automation of Manual tasks of Managing business activityThe ‘Extra set of Eyes’
Analyst’s Names: EM, Visibility, BPM, Alerting
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Infor Event Management vs. Workflow
Procedures
Applications
Data
Infor Workflow
Authority
Sequence
Limits
Infor Event
Management
Test
Monitor Notify
Manual transactions:accidental, malicious, fraudulent
Documented,with audit
trails
Inconsistencies, legacy datamissing values…
D e t e c t i v e
P r e v e n t a t i v e
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Infor Event Management – What Is It?Detection Triggers, Highlights
Events / object Occurs
Does not occur
Counts
Impending occurrence
Paired events (duration)
Attribute comparison
Metrics / attributes
Compare to fixed threshold
Compare to another variable
Boolean logic
If X then Y, else Z or If A and B then C, else D
Examples Cancellation / de-commit / hold
Shipment / receipt / off of hold
Issues by product / customer / operation
Impending receipt / maintenance/ task
Order to shipment / on hold to off hold Ship qty. vs. order qty. / price vs. quote
Metric examples
Yield / return levels /profit margin
Revenue vs. plan / forecast
Boolean example
Order greater than $X and priorityhigher than Y is unallocated andinventory available elsewhere...
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2. RESOLVE
• Collaboration
• Automated Escalation
• Centralized Tracking
Infor Event Management: Process
1. DETECT
• Flexible Exception Detection
• Real-Time Notification
3. MEASURE• Supply Chain Metrics
• Web-based Analysis & Trending
4. IMPROVE• Identify Recurring Problem Areas
• Continuous Process Improvement
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HR Examples
Expiring Professional Licenses Gaming Licenses
Medical Certifications
CPA Classes
Commercial Drivers Licenses
New Hires Expiring Work Visas
I-9 Employment VerificationExpiring
Passport / Drivers License,
Etc. Upcoming Performance Review
Promotions
Employment Anniversary Gifts Terminations
COBRA Dates and Documentation
Severance Packages
Open Enrollments Not Completed
Personnel Changes
Marriage, Divorce, Dependents State to State moves
Differing Laws and Taxes
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Finance Examples
Invoice Not Paid by Terms Invoice Discounts Approaching
Terms
Invoice/PO Adjustments AboveThreshold
Dollar Value or Percentage
New Vendor
Vendor not approved
1099 Information / Tax ID
New Customer
Notify Sales, etc.
Credit Holds CC Expiration Date Expiring
DSO Notifications at 30/60/90 day intervals
Credit Line Limit Approaching bypercentage
Prior Period Journal Post Budget / Actual variances outside of
tolerance Tolerance is user defined
Purchase Requisition Need Date Approaching
Vendor Performance Rating
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Distribution Monitors and Alerts
Receiving
Purchase Order ApproachingDue Date
Past Due Purchase Orders
ASN / Receipts ApproachingDue Date
Past Due ASN / Receipts
Carrier Issue – (reliability /performance of carrier) Vendor Late
Putaway Product Requiring Putaway
Delayed Putaway – (productnot putaway within ‘X’ amountof time)
Picking Outbound Order Not Picked –
(order not picked with ‘X’ timebefore expected ship date)
Shipping
Outbound Order Not Allocated /
Processed
Outbound Loading Approaching
Departure Date
Outbound Order Not Shipped byExpected Date
Outbound Order Late Delivery
Inventory Management /
Replenishment
Product Reorder Alert
Product On Hold for Excess Time
Period
Monitor Inventory Adjustments
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Manufacturing Monitors and Alerts
Supplier and Vendor
Collaboration Order Shipped Late
Order Arrived Late
Last X Orders Arrived Ontime
Last X Orders Shipped Ontime
Order Status Changed
Manufacturing
Raw Material Below SafetyStock
Inventory ApproachingExpiration
Change Order Notification
Large Scrap Transaction
Manufacturing Time Longer than Expected\Planned
Manufacturing (Cont)
Order Promise Date Approaching
Un-Cancelled MRP Request
Mat’l Not Staged within X hours of
Prod. Order Start
Order Lead Time Less thanStandard
Equipment
Machine Status
UP/Down
Reason, Duration
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Polo Ralph Lauren Risk Management
Profile
Financial Controls and SOX Compliance
$6.0 billion
Global provider of premiumlifestyle products
14
2220
10
30
Million Rows
Monitors WrittenDay Implementation
Hires Avoided
Day DSO Reduction
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What Makes Infor Event Management Different?
Adaptability to any system: Many systems have built-in alerts and notifications, but theyoften are restricted to their own content
Detect multi-system business discrepancies: We have the ability to look at multiple
systems simultaneously and determine when things are going wrong based oninformation gleaned from both systems
Very powerful detection capabilities: Beyond anything anyone else has, we have theability to execute extremely complex detection business logic, including such things astime phasing and metrics evaluations
Follow up on the “Alert”: We don’t just alert people, we make sure that the problem issolved and that we can measure what has happened to take future corrective action
Extremely small technical footprint and ultra-high efficiency: Ability to process HUGEvolumes with minimal resources, we have customers monitoring MILLIONS of dailytransactions on single event management servers
There are a lot of alerting and notification tools out there, why
should our customer consider Infor Event Management overany others?
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Product Demonstration
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Questions?
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