- 1. ISO 9000/1994, ISO 9001/2000 and TQM : : : Micaela Martnez
-Costa ;Thomas Y.Choi ;Jose A.Martnez ;Angel R.Martnez-Lorente
2. ISO
- (International Organization for Standardization, ISO)
3. ISO
- 1987 ISO 9000:1987 BS 5750
4. Introduction
- 2008 ABI/INFORM 2484 ( )~
5. Introduction
- Journal of Operations Management
-
-
- (1997,Terziovski): TQM ISO-performance
-
-
- (2005,Naveh and Marcus) : ISO
- Three journal paper ISO ~
6. ?
- TQM mark ISO 9001/2000 9000/1994?
7.
- (Bradley,1994;Claver et al.,2002;Escanciano et al.,2001)
ISO
8. ISO and TQM
- (Goetsch and Stanley,1998) TQM
9. ISO
10.
- : ISO 9001/2000 ISO 9000/1994 ~
- : ISO 9001/2000 TQM ISO 9000/1994 ~
11.
- (Ahire et al.,1996) TQM :
12. - TQM ISO 9001/2000
13. - TQM ISO 9000/1994
14.
15.
- : ISO 9001/2000 ISO 9000/1994 ~
16. Sampling and data collection
- MACS ( Mean and Covariance Structure Analysis )
17. 18. 19. 20. 21. 22. 23. 24. 25.
- ISO 9000 JOM ISO 9000/1994 ISO 9001/2000 TQM ISO 9001/2008
26.