Agenda
• Who we are?
• Using change management to resolve complex business issues
• Overcoming the challenge of harmonising policies between customers
• Using technology to your advantage
• How to increase value from HR Shared Services
Introduction to Air New Zealand
Cultural Transformation
Leadership DevelopmentCentre for Business Leadership
– 13 different programmes
– Leadership College
– Business in the Sky
– Walk the Talk
– Sales and Customer Service
– Business Wings
• “Test Flight”
In 2008…
300 sessions
1240 participants
Our wonderful BITS Graduates
Leadership Essentials,
Performance Excellence,
Leading through
Transitions, Leadership
Excellence…
Cultural Transformation
Investment Beyond Air New Zealand
• Superannuation
• Realise your Potential
• Staff Travel Enhancements
Won 3 of the 5 ASFONZ Communication Awards including the Supreme Award for Excellence
Some of our 64 RYP trainers
As of July 2009…
330 courses
6567 students completed
Cultural Transformation
Culture Groups / Initiatives
• Kotahitanga / site groups
• Concerts
• Zoo Doos
• Jungle Days
Air NZ Haka Challenge 2008
� Multiple systems - 5 HR Systems
� No/limited integration –regional’s, offshore $500k per annum synchronising data
� No organisation or position management
� Couldn’t handle complex collectives (EBA’s)
� No support for existing systems
� Rudimentary training & recruitment system
� No electronic T&A, manual processing of time records
Previous HR environment
• Version 8.8 now 8.9
• Global payroll product with New Zealand localisation
• Training administration
• E-Perform
• Remuneration
• Compensation history
• Employee Self Service and Manager Self Service
• Time and Labour
• UPK
• Medical scheme
• On the agenda
� CRM / HR Helpdesk/ Workforce planning
Technology Support
Results
• Cost per person per pay - $17 down to under $7• Outstanding payroll issues - <5 / 10,000• Time/Cost for changes/development• 100% availability• Full DR site – 30 sec mirror, 2 hours to resurrect• 1 source of data• Reduced the number of interfaces by 50%• Provided enhanced functionality• Little customisation• IT support costs down
What the?
1500 young people communicated through this portal. Highest number of trainees recruited since 2001 at 40% of cost of year before
20084000 15-17 year olds targeted with the campaign which will run for 3 years500 schools taking part across New Zealand. Teacher and parent buy in