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朝陽科技大學應用外語系Department of Applied Foreign Languages

Chaoyang University of Technology

碩士論文計畫書Proposal for the Degree of Master

Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of

English for Tourism Industry

指導教授 : 吳文琪博士 (Dr. Wen-Chi Wu)研究生 : 簡瑋婷 (Wei-Ting Chien)

中華民國 98 年 6 月 1 日June 1, 2009

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TABLE OF CONTENTSCHAPTER ONE INTRODUCTION

Background and Motivation

Statement of the Problems

Purposes of the Study

Research Questions

Definition of Terms (ESP) (TE)

CHAPTER TWO LITERATURE REVIEW

Introduction

Importance of Tourism English in Taiwan

Satisfactions with Tourism English Acquired English competency for Future Job

Motivation for Learning Tourism English

Anxiety of Learning Foreign Language

CHAPTER THREE METHODOLOGY

Research Design

Survey

Independent & Dependent Variables

Participants

Instrumentation

Procedure of the Study

Data Analysis

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Background

International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic background.

( Blue & Harum, 2003)

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Background

Fluent use of English is the key to assuring the success the hotel service to international visitors.

(Shieh, 2009)

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School name Professional English for tourism (credit hour)

General English (credit hour)

Tunghai 4 required 6 required

Providence 2 required 8 required

National Chin-Yi 4 required 6 required

Chaoyang 6 optional 8 required

Hungkuang 4 required 7 required

National Taichung

4 optional 6 required

Motivation

English Curriculum of Tourism Departments of Colleges in Taichung

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Statement of the Problems

Students had been trained their tourism English at colleges, however, they do not perform well as expected.

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Purposes of the Study1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs.

1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs.2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.

2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.

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1.What is the required English competence and knowledge to serve hotel tourism?

2.How do college students perceive their tourism English learning?

3.How do college students perceive their satisfaction with tourism English learned from their programs?

4.What factors motivate college students to learn tourism English?

Research Questions

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Definition of TermsTourism English

Tourism English – refers to language and communication for hotels, restaurants and catering transportation, tours, ticketing and itineraries, report facilities, and various support retail services as well as handing money, giving or dealing with complaints.

(Kiyomi, Masao, & Karthryn, 2006)

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Definition of TermsESP

1.ESP may be related to or designed for specific disciplines

2. ESP may use, in specific teaching situations, a different methodology from that of General English

(Dudley-Evans, 1997)

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LITERATURE REVIEWIntroduction


Satisfactions with Tourism English

Acquired English Competency for Future Job



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English was ranked as the ‘most important’, clearly ahead of the other languages.

(Leslie & Russell, 2006)


English & Tourism

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English & Tourism

English is an important language to constantly be used in hotels and leisure clubs.

(Ministry of Culture, Arts and Tourism, 1995)


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Relationship between employees’ English capability & business of hotel industry

Competency in English brings a range of benefits to the organization as well as the tourism sector. (Kennett, 2002)


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Clients are more likely to rebook the hotel if they have no problems to communicate with their languages. (Leslie et al., 2004)

Relationship between employees’ English capability & business of hotel industry


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ESP & Tourism English One of the fundamental

academic subject taught is English for Tourism, an English for occupational purpose (EOP) course of study which is one of many types of (ESP). (Robinson, 1991)


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TE Courses needs for the job

A couple of students mentioned that the real situation on site did not allow them to fully display their knowledge and skills to the visitor.

(Lo & Sheu, 2008)

Satisfactions with Tourism English

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A student of a tourism management degree should graduate with FL skills in order to enhance employment opportunities within tourism industries. (Leslie & Russell, 2006)

Acquired English competency for Future Job

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A workplace that regards foreign language skills as a basic requirement and sets high demands for studentson language skills.

(Lehtonen & Karjalainen, 2008)


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Foreign language anxiety happened

frequently in listening and speaking classrooms.

(Horwitz, et al.1991)


TitleAdd your text

communication apprehension

test anxiety

fear of negative evaluation

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Research Design

Participants

Instrument

Procedure

Data Analysis

Methodology

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1. Gender2. Age 3. Years of studying English 4. Experiences of taking tourism-related English

courses 5. Experiences of

internship

Independent Variables

Dependent Variables1. Importance of tourism English

2. Satisfaction with tourism English

learning at school3. Acquired English competency

for future job 4. Satisfaction with the

environment support 5. Motivation for learning

tourism English6. Anxiety of learning tourism

English

Research Design

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300 senior students in Tourism Depar

tment

Participants

PUTHUNCUT HKUTNTIT

50 senior students in Tourism Depar

tmentPilot Study

Formal Study

CYUT

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Instrument

Questionnaire

Permission

Time

1 2 3 4 5 6 7

7-Point Likert Scale

corresponds not all corresponds exactly

Consent Form

Questionnaire:15Consent form:5

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Instrument

Demographic information

1.gender2.age 3.years of studying English4.experiences of taking tourism-related

English courses5.experiences of internship

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Instrument

1. importance of tourism English2.satisfaction with tourism English learning at sch

ool3.acquired English competency for future job 4.satisfaction with the environment support 5.motivation for learning tourism English6.anxiety of learning tourism English (Horwitz et a

l., 1986)

Students’ perceptions of their tourism-related

English courses

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Reliability

Validity

Instrument

Cronbach’s alpha

Confirmatory Factor

Analysis (CFA)

1. .8252. .9243. .924. .8345. .9076. .929

Structural Equation modeling

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2

3

4

15

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Procedure

Revising Questionnaire

Adapting Questionnaire

Conducting Pilot Study

Collecting Data

Analyzing Data

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Data Analysis

Descriptive Analysis

Perceptions of tourism English

•Mean•SD

1. importance of TE 2. satisfaction with TE

learning at school3. acquired English

competency for future job 4. satisfaction with the

environment support 5. motivation for learning TE6. anxiety of learning TE

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METHODOLOGY-Data Analysis

•Years of Studying English

•Age

One-way ANOVA


based on

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METHODOLOGY-Data Analysis

t-Tes

t •Experience of Internship

•Gender

•Experience of taking tourism-related English


based on

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