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An teamonor anizationinwhich eo leinteractwith
othershas
apotential
for
conflict.
Conflictrelatestohumanfeelings,includingfeelingsofneg ec ,o e ng a en orgran e ,o no e ngappreciated,ofbeingignoredandofbeingwithwork
overloaded.
Theindividualismfeelingsbuildintoangertothepointofrage.Theindividualcanletfeelingsandbehaviorget
,
,purposefully,andmistakesaremade.Underthese
conditionsconflictisacertainty.
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differencesof
opinion
or
opposing
points
of
, .
An
expressed
struggle
between
at
least
two
,
incompatiblegoals,scarcerewards,and
theirgoals.Theyareinapositionof
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Conflictcanbea ositivesourceofener and
creativity.It
can
be
constructive
when
properly
managed.Forinstance:
Helpsindividualsunderstandoneanotherand
differencejobs
or
responsibility
Opensnewchannelsofcommunication
Energiespeople
Couldresultinamoreequitabledistributionsofresourcesorpowerinorganization
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antecedentsources,
including
the
following
:
Unclear obboundaries
Communicationbreakdown
Timepressure
Unreasonablestandard,rule,policies
Personalityclashes
Statusdifferentials
Unrealizedexpectation
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Discipline:in
using
discipline
to
manage
or
preventconflict.Thenursemanagermustknowandunderstandtheorganizationalrules,and
regulation
on
discipline.
If
they
are
not
clear,
the
ConsiderExperienced&LifeStages:Conflictcanbemanagedbysupportingindividualnursein
attaininggoals
that
pertain
to
their
experienced
andlifestages
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Communication:Goodcommunicationis
essential
or
maintaining
a
therapeutic
environment.Managerscanpreventconflictwith
wayoflife.
ActiveListening:
Active
listening
is
essential
to
managingconflict.Tobesurethatperceptionofnursemanagersarecorrect,theycanparaphrase
demonstratethat
they
have
been
listening
to
them
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Natureof
conflict
Personalskillsofpersoninvolvedinsettingthe
Relativeimportanceoftheissue
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Avoidancecan
be
used
when
the
issue
is
not
immediateconfrontationoutweightsthebenefit.
Avoidanceis
astrategy
that
allows
conflicting
partiestocooldown.Thenursemanagerinvolved
inaconflictcansidesteptheissuebysayingLet
ot
ta et me
to
t n
a out
t s
an
set
a
ate
forthefuturetalk.
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Thisis
aparticularly
good
strategy
when
the
issue
.
maintainscooperationonharmonyanddevelops
subordinatesby
allowing
them
to
make
decision.
Thenursewhoispartytotheconflictcan
accommodatetheotherpartybyfieldingand
p ac ngt e
ot ers
nee s
rst
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Fore
the
issue
and
work
for
your
particular
desired
.
havemoreinformationorgreaterexpertisethat
othersor
when
you
do
not
wish
to
compromise
yourvalues.Thismayleadtofindconflictbutmay
beessentialforsafetyreasons.
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Eachgives
up
something
and
gains
something
at
t esamet me,oneo g vean ta e,m n m zes
thelooserforallpartieswhileprovidingsome
.
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PROBLEMSOLVINGORCOLLABORATING AWin WinSolution,whereindividualinvolved
.
Requiresacommitmentonallpersonsinvolvedto
.
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Conductathrough
self
assessment
Reviewandadjust ownattitudesifappropriate
rgan zeamee ngo ose nvo ve
Encourageviewpointfromallindividualsinvolved
eve op
an
out ne
mu t p e
so ut on
Correctivelychoosethesolutionandaction
Planforimplementation
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