Download pdf - Spotting Opportunities Hidden in Plain Sight (FENG Charlotte)

Spo$ng Opportuni-es Hidden in Plain Sight

The Financial Execu.ves Networking Group (Charlo<e)

December 8th, 2014

© 2014 Faster Glass Consul.ng LLC 2


Barriers to innova-on

Fear Frames Focus on Efficiency


Barriers to innova-on

Fear Frames Focus on Efficiency



How we see the world 1


Click bu<on to view video on YouTube

http://youtu.be/Ahg6qcgoay4


It’s easy to miss something you’re not looking for.





http://youtu.be/COhPsGLnMPY




Human-‐Centered Design

Source: Stanford d.school




http://youtu.be/I1V_rm645S0




How we see ourselves 2


Tom Hussey Photography


What business are you REALLY in?




1.  When it absolutely, positively has to be there overnight.

2.  It’s not just a package, it’s your business.

3.  Be absolutely sure.

4.  This is a job for FedEx.

5.  Don’t worry, there’s a FedEx for that.

6.  Relax, it’s FedEx.

7.  The world on time.


What business are YOU really in?


Experience can be limi.ng 3



Experience can be limi.ng



http://youtu.be/ugN5aD5p2NU


Illusions of knowledge 4


“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”

Daniel Boors5n


# Vehicle Doors Color Stop Gender Age 1 Sports Coupe 2 Silver No Female 30-‐34 2 SUV (Large) 4 Red Yes Female 40-‐44 3 Family Sedan 4 Black No Male 45-‐49 4 Family Sedan 4 Silver No Female 35-‐39 5 Minivan 4 Red No Male 35-‐39 6 Prius 4 Silver No ? ? 7 SUV (Small) 4 Red Yes Female 40-‐44 8 SUV (Small) 4 Black No Male 20-‐24 9 Sports Coupe 2 Silver No Female 20-‐24 10 Sport Sedan 2 Blue Yes Male 55-‐59

Driving Habits at Suburban T-‐Intersec-on



http://youtu.be/yDbxP1i8rFI


So what should we do differently?


What should we do differently?

1.  Look for what you’re not seeing.



1.  Look for what you’re not seeing. 2.  Reflect on what business you’re really in.




1.  Look for what you’re not seeing. 2.  Reflect on what business you’re really in. 3.  Iden.fy and ques.on assump.ons.






1.  Look for what you’re not seeing. 2.  Reflect on what business you’re really in. 3.  Iden.fy and ques.on assump.ons. 4.  Seek out “zero-‐gravity thinkers.” (Go beyond

the Usual Suspects.)


Diversity of thought



1.  Look for what you’re not seeing. 2.  Reflect on what business you’re really in. 3.  Iden.fy and ques.on assump.ons. 4.  Seek out “zero-‐gravity thinkers.” (Go beyond

the Usual Suspects.) 5.  Become a dot collector.



Knowledge doesn’t change behavior.


“It is not necessary to change. Survival is not mandatory.”

W. Edwards Deming


Who do I contact for more informa-on?

David Phillips Innova.on Provocateur Office / Mobile 704-‐904-‐0499 [email protected] www.fasterglass.com LinkedIn Profile

http://www.linkedin.com/in/phillipsjdavid/


Clients / Tes-monials

“David is a deep expert in the idea.on process. He is constantly scanning the business landscape to integrate new insights and concepts into his methodologies. He is also a tremendous facilitator and ac.vely engages other in process.”

Michael Arena General Motors

Head of Organiza-onal Capability

“David is one of the best facilitators of collabora.ve innova.on-‐related workshops that I have had the pleasure of working with both as a co-‐producer as well as a par.cipant. He has the skills to enable others to approach their business challenges from insighkul new perspec.ves to drive posi.ve change and innova.on.”

Jeff Grant InVue Security Products

Director of Product Innova-on

“David is an expert facilitator, and does an incredible job of inspiring crea.vity and promo.ng innova.on across all levels of an organiza.on. One of David's dis.nguishing quali.es as a business leader is his ability to engage the heads and hearts of a diverse audience of stakeholders.”

Felix Mon Bank of America

Cash Strategy & Innova-on Execu-ve

David lived up to his billing as a "provocateur" by challenging us to think differently. He invited us to consider what we would do differently and shared stories of what other nonprofit organiza.ons were doing differently to enhance the experience of their board members.

Chris McLeod Giving Ma[ers Inc

President