Strategies LLCTaxonomy
September 25, 2008 Copyright 2008 Taxonomy Strategies LLC. All rights reserved.
Strategy, Planning, Stakeholders & the Semantic Web
Joseph A Busch, Founder & Principal
Ron Daniel Jr, Principal
2Taxonomy Strategies LLC The business of organized information
Taxonomy lessons from Web 1.0
Lesson from shopping websites – a few small taxonomies, rather than one large one.
Easier to tag Easier to build services Easier to maintain
3Taxonomy Strategies LLC The business of organized information
Taxonomy lessons from Web 2.0
Customize metadata scheme from Dublin Core The heartbeat of the semantic web.
Handle non-product content in the same way as products Identify the key attributes
– Type, Location, Function, Topic (instead of Type, Size, Fabric, Color) Then filter on them. Narrow collection to a few relevant items in 3-5 clicks
– aka Facet navigation.
Provide almost instantaneous feedback Show end user tagging with tag clouds. Use ratings—don’t just ask for a rating. Show comments—don’t just ask for a comment.
A little bit of tagging can go a long way Got metadata—Do mash-ups.
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You Tube metadata
Description
Creator
Date
Category
Subject
Identifier
Format
Relations
Title
Rating
Comments
Dublin Core
Other attributes
Channel Audience
5Taxonomy Strategies LLC The business of organized information
You Tube taxonomies
All
Comedians
Directors
Gurus
Musicians
Non-Profit
Partners
Sponsors
YouChoose 08
Channel
Autos & Vehicles
Comedy
Education
Entertainment
Film & Animation
Howto & Style
Music
News & Politics
Nonprofits & Activism
People & Blogs
Pets & Animals
Science & Technology
Sports
Travel & Events
Audience
Autos & Vehicles
Comedy
Education
Entertainment
Film & Animation
Howto & Style
Music
News & Politics
Nonprofits & Activism
People & Blogs
Pets & Animals
Science & Technology
Sports
Travel & Events
Category
Featured
Most Subscribed
Most Viewed
Most Discussions
Most Members
Most Videos
Most Active
Most Discussed
Most Recent
Most Members
Most Responded
Most Viewed
Previously Popular
Top Favorites
Top Rated
Rating
Audience & Category use the same controlled
vocabulary
6Taxonomy Strategies LLC The business of organized information
You Tube services: From just a little bit of tagging
Populate all Video, Channel & Community pages. Automatic RSS subscriber based on tags for any page. Identify more videos from the same creator. Identify related videos. Create, publish & monetize (place ads) your playlists &
favorites.
7Taxonomy Strategies LLC The business of organized information
Agenda
Taxonomy business case and use scenarios. Taxonomy project start-up tasks. Business stakeholders participation. Early taxonomy tasks and deliverables.
8Taxonomy Strategies LLC The business of organized information
What is a Taxonomy?
A categorization framework agreed upon by business and content owners (with the help of subject matter experts) that will be used to tag content.
6 broad, discrete divisions (called facets) 2-3 levels deep. Up to 15 terms at each level. 1200 terms total. With some logic—hierarchical, equivalent and associative
relationships between terms.
9Taxonomy Strategies LLC The business of organized information
What uses must a Taxonomy support?
Primary categorization Navigation Content Management
Secondary categorization Search Tagging
“ When we talk about a taxonomy, we are not only talking about a website navigation scheme. Websites change frequently, we are looking at a more durable way to deal with content so that different navigation schemes can be used over time.”
– R. Daniel “Taxonomy FAQs”
10Taxonomy Strategies LLC The business of organized information
Effectiveness of taxonomies
Categorize in multiple, independent, categories.
Allow combinations of categories to narrow the choice of items.
4 independent categories of 10 nodes each have the same discriminatory power as one hierarchy of 10,000 nodes (104) Easier to maintain. Easier to reuse existing
material. Can be easier to navigate, if
software supports it.
42 values to maintain (10+6+11+15)
9900 combinations (10x6x11x15)
Main Ingredients
Cooking Methods
Meal Type Cuisines
• Chocolate• Dairy• Fruits• Grains• Meat &
Seafood• Nuts• Olives• Pasta• Spices &
Seasonings• Vegetables
• Breakfast• Brunch• Lunch• Supper• Dinner• Snack
• African• American• Asian• Caribbean• Continental• Eclectic/
Fusion/ International
• Jewish• Latin American• Mediterranean• Middle Eastern• Vegetarian
• Advanced• Bake• Broil• Fry• Grill• Marinade• Microwave• No Cooking• Poach• Quick• Roast• Sauté• Slow
Cooking• Steam• Stir-fry
11Taxonomy Strategies LLC The business of organized information
Why build and apply a Taxonomy? Taxonomy enables usability and re-usability
The presentation of relevant related content provides users with a “scent” or context.
Googlers are oriented—even when they land on a page fifteen layers deep.
Tagging content enables content re-use and dynamic web publishing.
Tagged content exponentially increases the ability to aggregate related content, making it easier to present users with relevant content.
Readily offering content-related web services—RSS feeds, bookmarking, user tagging—provide a more rewarding experience.
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What’s going on behind the screen?
… as well as what’s going on in front of the screen.
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Behind the screen: Taxonomy enables …
Find all content related to …
Replace or update all instances of …
Restrict access by …
Create a new website or content package for …
Enable a new RSS feed for …
Provide relevant links from … to …
Support a service for …
Find an item you created in the past.
Archive or purge old content.
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Agenda
Taxonomy business case and use scenarios. Taxonomy project start-up tasks. Business stakeholders participation. Early taxonomy tasks and deliverables.
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Taxonomy start-up tasks
Identify target content to be focused on. Provide a list of websites (and/or other target content file stores) Prioritize this list for the purposes of the taxonomy project.
Gather any query logs, usage statistics and usability surveys.
Collect any existing documentation related to audience personas, content organization, metadata, keywords, and any other guidelines or standards.
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Taxonomy start-up tasks (2)
Designate who will be the project manager / single-point of contact.
Develop a list of stakeholders and interview candidates Minimum of 6 and usually less than 12 interview sessions. One-on one interviews, or focus groups.
Schedule stakeholders briefing Schedule interviews to start immediately after the briefing.
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Agenda
Taxonomy business case and use scenarios. Taxonomy project start-up tasks. Business stakeholders participation. Early taxonomy tasks and deliverables.
18Taxonomy Strategies LLC The business of organized information
Taxonomy development overview
Any taxonomy development process needs to engage key stakeholders such as:
End users Content managers
Engaging busy professionals and bureaucrats so that they have the maximum impact with the minimum effort is a tricky business.
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Stakeholder screening considerations
Breadth: Does the candidate uniquely represent a business-critical function?
Business-critical functions are marketing, public relations, product marketing, legal, etc.
Depth: Is the candidate a subject matter expert (SME)?
Subject matter experts include: – Customer-facing (e.g., support, maintenance, etc.) – Product and service (e.g., product marketing, sales, etc.)– IT (e.g., CMS systems administrator, usability expert, etc.)
20Taxonomy Strategies LLC The business of organized information
Stakeholder screening considerations (2)
Credibility: Does the candidate have credibility in the organization?
Senior managers and decision-makers need to be engaged.
Priority: Is the candidate an early adopter, large content holder, squeaky wheel or fan?
Early adopters - will or would participate in a pilot or proof of concept project.
Large content holder. Squeaky wheels - Tough customers and skeptics such as
financial or business analysts, technical gurus (i.e., IT as well as industry-specific gurus)
Fans - Librarians, information architects, planners, etc.
21Taxonomy Strategies LLC The business of organized information
Stakeholder selection scorecard
Breadth SME Credibility Priority Score
Joe 1 1 3 1 1.5
Jennifer 2 2 1 2 1.75
Michelle 1 2 2 2 1.75
Paul 2 3 1 2 2
Ricky 1 2 1 2 1.5
Stacey 1 3 1 2 1.75
…
1 is high and 3 is low
Based on Marcia Morante’s candidate screening scorecard
22Taxonomy Strategies LLC The business of organized information
Tiered participation
If the project is likely to have a large reach, such as an enterprise taxonomy, consider multiple rounds of interviews and workshops.
Scenario: Brief everyone. Interview a small group. Report back and refine results in workshops with larger groups.
23Taxonomy Strategies LLC The business of organized information
Agenda
Taxonomy business case and use scenarios. Taxonomy project start-up tasks. Business stakeholders participation. Early taxonomy tasks and deliverables.
24Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Kick-off presentation
Who we are
Goals
High level plan
Resources
25Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Interview questionnaire
What do you do? What kinds of digital assets are being produced? For what audiences?
What is the business process for submitting, selecting, editing, maintaining digital assets?
How many digital assets are there? How fast is this growing?
Are there particular industry or other standards that are important?
What types of assets are hard to search for (that should be easier to find)?
What tools would be helpful in locating assets? Acronyms? Abbreviations? Nick names? Glossary? Thesaurus? Taxonomy?
Who else should we be talking to?
26Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Content inventory
Path/URL
1. Identify target asset file path/URL.
Spider-generated
2. Automatically generate inventory metadata by spidering file stores.
Audit process
3. Audit assets using inventory.
New facets
4. Enhance metadata with new facets.
27Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Business benefits
Potential Benefits Cost per %
ReduceCurrent
No%
IncreaseAnnual Benefit
1Reduce call center customer service/support requests $ 20 1% 10,000,000 $ 2,000,000
According to HDI 2007 Practices & Salary Survey, median cost per incident reported via phone, e-mail and self-service was $20, $16 and $5 respectively. In phone interview, John M said there were 10M calls in 2007.
2 Improve call center efficiency & effectiveness $ 44,014 3% 300 $ 330,105
According to PayScale, median call center salary for company is $44,014. In phone interview, John M said there were 300 agents.
3 Reduce cost per UU (unique user) $ 0.10 10% 19,196,774 $ 191,968
2007.com+ Inet visitors from web summary report. What are the total estimated costs attributed to .com + Inet?
5 Decrease searches with zero hits $ 15 10% 100,000 $ 150,000
Cost per is difference between self-service and phone call. How many zero result searches? Can this be inferred to be a customer service call?
6 Increase number of links (internal cross-cutting links) $ 20 200,000 100% $ 4,000,000
Specifically counting links to related content. Usually, this is in right column box, but could be embedded in text. Not included are top, left or bottom nav which are usually part of the template. How many links of this type are there currently? How much does it cost to create such a link? How much of an increase should be considered a target benefit?
7 Reduce time/cost to build new website $ 100,000 50% 5 $ 250,000
How much does it cost to build a new website, or re-design an existing one? How much could reasonably be saved by improving content re-usability?
8 Increase no. of web pages with metatags $ 3 50,000 100% $ 150,240
How many pages have metatags? How many metatag values total? How much does it cost to add metatags to a page? How much increased metatagging should be considered a benefit?
Total $ 7,072,313
28Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Intranet use cases and use scenarios
Content related to business areas or facilities By geographic location, by type, by specific facility, by access
restrictions, by audience, etc.
Company-wide content By business function, by topic, by access rights, etc.
Use Case: Create a safety policies and procedures website for facilities organized by State.
Use Scenario: Find all safety policies and procedures related to a facilities located in Oregon.
Use Case: Locate any content that has policies and procedures around a particular topic.
Use Scenario: A policy regarding smoking company-wide has changed and references to outdated policies should be removed. Find official policies, as well as newsletters related to the smoking policy company-wide.
29Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: .com use cases and use scenarios
Web content managers By content type, by topic, by location, etc.
Public users seeking information by topic, by location, etc.
Use Case: Provide search for dividend schedules, earnings statements and stock splits; and the corresponding press releases for a specific time period.
Use Scenario: An investor who recently sold stock is preparing taxes and would like to do a concise .com search so that they can find historical information about their holdings.
Use Case: Find and recall all public-facing pages that describe a specific safety tip.
Use Scenario: Find and recall all public-facing pages that discuss child safety.
30Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Typology of use cases
Intranet
Ac-cess Right
Audi-ence
Bus Func-tion
Content Type
Pro-duct
Geog Loc
Job Type Org Topic
Find content related to a specific location by …
Find company-wide content by …
.com
For web content managers, find content by …
For public users, find content by …
Primary
Secondary
31Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: High-level taxonomy
Acme Taxonomy
AudienceTopicsContent Types
OrgsGeo
LocationsProducts
Business Functions
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32Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Tagging Example: Investor Connection
Facet Value
Content Type News
Organization
Business Function
Financials & Investor Relations
Product
Geo Location
Topic
Job Type
Audience Investors
Access Right Public Access
33Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Tagging Example: Directions to Headquarters
Facet Value
Content Type Map
Organization Headquarters
Business Function
Product
Geo Location New York > Buffalo
Topic
Job Type
Audience Employees
Access Right All Employees
34Taxonomy Strategies LLC The business of organized information
Early taxonomy deliverables: Tagging Example: Travel Approval Form
Facet Value
Content Type Form
Organization
Business Function
Travel
Product
Geo Location
Topic Approval
Job Type
Audience Employees
Access Right All Employees
Strategies LLCTaxonomy
September 25, 2008 Copyright 2008 Taxonomy Strategies LLC. All rights reserved.
Questions?
Joseph A. Busch, +1-415-377-7912, [email protected]
Ron Daniel Jr, +1-925-368-8371, [email protected]
www.taxonomystrategies.com
36Taxonomy Strategies LLC The business of organized information
Strategy, Planning, Stakeholders & the Semantic Web
There's no question that the technologies surrounding a taxonomy effort are very different than they were even 18 months ago, and the world keeps changing the starting point. Perhaps the greatest difference is that business managers now expect that information on an organization’s public and internal websites be findable, and that web services such as RSS feeds and alerts, guided navigation and search result filtering, mashups and visualization, and others be available. The Semantic Web offers the potential of several additional new technologies in the future. But these technological possibilities are simply new means to achieve the traditional ends of a return on the investment. Developing the business case, setting strategy, getting stakeholders on board, and engaging in the collaborative process of developing a content organization framework is just as important as before. This means that project scoping, start-up, on-boarding, education and high-level taxonomy remain critical factors in the success of a taxonomy effort. This talk will focus on making the business case and starting up a taxonomy project. The talk will answer the following questions:
What are the most the typical and most compelling use cases and use scenarios for developing a taxonomy?
What are the critical start-up tasks in a taxonomy project? What are the best criteria for identifying business stakeholders to participate in the project, how do
you get them involved, and what should be their role in the taxonomy development process? What do business managers need to know about taxonomy and why it’s important? What are the best practices for early tasks and deliverables such as the high-level taxonomy
design?