Transcript
Page 1: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 1/19

P R E S E N T E D B Y : -

S U B H A D E E P G H O S H

( P G - 1 0 - 0 8 5 )

Page 2: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 2/19

A T Y P E O F E C O N O M I C A C T I V I T Y

T H A T I S I N T A N G I B L E , I S N O T

S T O R E D A N D D O E S N O T R E S U L T I N

O W N E R S H I P . A S E R V I C E I S

C O N S U M E D A T T H E P O I N T O F S A L E .

S E R V I C E S A R E O N E O F T H E T W O

K E Y C O M P O N E N T S O F E C O N O M I C S ,

T H E O T H E R B E I N G G O O D S .

E X A M P L E S O F S E R V I C E S I N C L U D E

T H E T R A N S F E R O F G O O D S , S U C H A S

T H E P O S T A L S E R V I C E D E L I V E R I N G

M A I L , A N D T H E U S E O F E X P E R T I S E

O R E X P E R I E N C E , S U C H A S A

P E R S O N V I S I T I N G A D O C T O R .

Page 3: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 3/19

A N E C O N O M I C S Y S T E M I N W H I C H

G O O D S A N D S E R V I C E S A R E

E X C H A N G E D F O R O N E A N O T H E R

O R M O N E Y, O N T H E B A S I S O F

T H E I R P E R C E I V E D W O R T H .

E V E R Y B U S I N E S S R E Q U I R E S

S O M E F O R M O F I N V E S T M E N T A N D

A S U F F I C I E N T N U M B E R O FC U S T O M E R S T O W H O M I T S

O U T P U T C A N B E S O L D A T P R O F I T

O N A C O N S I S T E N T B A S I S .

Page 4: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 4/19

In general, a frameworkis a real or conceptualstructure intended toserve as a support or

guide for the building of something that expands

the structure into

something useful.

Page 5: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 5/19

The traditional approach toestablishing enterprise direction

was to create a mission or purposestatement along with supporting

strategies. Once these were inplace, goals and objectives were

defined to accomplish thestrategies, and finally

tactical/operational plans weredeveloped and executed in

accordance with the strategicdirection. One of the operationalplans that was usually, but not

always, created was the IT plan.

Page 6: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 6/19

Mission

Strategies

Objectives

Operational Plans

IT Financial Marketing Financial

Page 7: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 7/19

In the object-oriented framework themission is represented as a super class in

a strategic enterprise framework that

defines the identity of the enterprise as"Big Rules." Subclasses of the "BigRules," or business rules, inherit theattributes of the mission and form the

equivalent to the strategies and objectivesin the traditional framework. The strategic

enterprise framework provides thefoundation for business domains to

reside. One of the business domains isthe IT domain.

An external environment

interface must exist andbe plugged into thestrategic enterprise

framework to ensure thatinformation can flow

effectively through all

components of thestrategic framework

Page 8: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 8/19

IT Domain

Marketing Domain

Financial Domain

Operations Domain

External EnvironmentInterface

Page 9: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 9/19

People

Process

Technology

People

ProcessTechnology

People

Process

Technology

Services

Page 10: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 10/19

Services that the IT function

provides the enterprise must

support the balanced needs

of the entire organization.

One method of ensuring

that this happens is through

the use of the balanced

scorecard approach.

The balanced scorecard approach is an

approach that first burst on the scene with

a Harvard Business Review article, "The

Balanced Scorecard — Measures that Drive

Performance," January – February 1992,

written by David Norton and Robert S.

Kaplan. Since that article, the methodology

has become widely accepted as an

extremely valuable tool to ensure that

strategies address all areas of theenterprise, and has become a core

management process to ensure that

resources are allocated appropriately to the

support of the strategies.

The balanced scorecard

methodology, in addition to

providing discipline to ensureall facets of the enterprise are

viewed in a balanced manner,

provides an architecture that

includes measurement of goal

accomplishments that grow outof the methodology.

Page 11: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 11/19

Page 12: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 12/19

Return on Investment.Economic Value Added.

Revenue/Employee.

Unit/Costs.

Page 13: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 13/19

o

Customer Satisfaction.o Market Share.o Customer Retention.

Page 14: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 14/19

o Quality.o Response Time.o New Product Sales

Percentage.

Page 15: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 15/19

o Employee

Satisfaction.o Re-skilling

Capabilities.o Team Alignment

and Performance.

Page 16: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 16/19

Page 17: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 17/19

Page 18: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 18/19

Buyer

Warehouse WarehouseWarehouse

Dell E-Bank

Hub

Dell Warehouse

Seagate INTELPentium

Order Ack

Payment

AckServer

Order

Quotation

Payment

RawMaterials

Delivery

Page 19: Subhadeep Ghosh(PG-10-085)

8/3/2019 Subhadeep Ghosh(PG-10-085)

http://slidepdf.com/reader/full/subhadeep-ghoshpg-10-085 19/19

THANK

YOU