ONEWORLD ALLIANCE

Some salient points

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I. HISTORY AND DEVELOPMENT

Oneworld was launched in 1999 by founding alliance members American

Airlines, British Airways, Cathay Pacific and Qantas.

The alliance has since grown with Finnair and Iberia joining in 1999, LAN in

2000, Japan Airlines and Royal Jordanian in 2007, S7 Airlines in 2010, airberlin in

2012, Malaysia Airlines and Qatar Airways in 2013, and TAM Airlines, US

Airways and Sri Lankan Airlines in 2014.

Oneworld is the current holder of an unprecendent six of the eight leading

international "best airline alliance"

II. CURRENT MEMBERS

airberlin

Since its launch in 1978, airberlin has grown into

Germany's second largest airline. It serves over 130

destinations in 30 countries. It joined the oneworld

alliance in 2012. The airline's hubs are Berlin,

Dusseldorf, Palma de Mallorca and Vienna.

Cathay Pacific

One of Asia's most awarded airlines and a founding

member of theoneworld alliance, Cathay Pacific

services almost 100 destinations in more than 30

countries

Japan Airlines

Established in 1951, Japan Airlines is one of the

world's premier carriers and joined the oneworld®

alliance in 2007. The airline has major hubs at

Tokyo, Osaka and Nagoya, and, with

itsoneworld affiliates, operates flights to some 75

destinations in 20 countries.

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Malaysia Airlines

Malaysia Airlines, which joinedoneworld on 1

February 2013, is one of only six airlines worldwide

rated five-star by the Skytrax independent airline

quality ratings agency, which has also honoured the

airline for having the World's Best Cabin Staff.

Royal Jordanian

Royal Jordanian is the national carrier of the

Kingdom of Jordan. It flies to some 60 destinations

in nearly 40 countries throughout the Middle East,

Europe, Asia, Africa and North America.

oneworld airline affiliates

Offering additional services in conjunction with our

member airlines,oneworld affiliate airlines enable

you to access more regional destinations around the

globe.

American Airlines

American Airlines is a founding member

of oneworld. With its merger partner US Airways,

and its affiliates, the new American Airlines

operates from major hubs across the USA, including

Charlotte, Chicago, Dallas/Fort Worth, Los Angeles,

Miami, New York, Philadelphia, Phoenix and

Washington DC, to more than 330 destinations in 50

countries.

Finnair

As Finland's flagship carrier, Finnair flies from its

Helsinki hub to more than 60 destinations in 30

countries, including an increasing number of

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longhaul international flights to and from Asia.

LAN

One of Latin America's largest and most awarded

carriers, LAN Airlines services more than 90

destinations throughout South America, North

America, Europe and the Pacific, with hubs in Chile,

Argentina, Ecuador and Peru.

Qantas

A founding member of oneworld, Australia's Qantas

is one of the world's leading airlines, with services

to some 80 destinations throughout Asia, the

Pacific, Europe, North America and Africa.

S7 Airlines

As Russia's largest domestic carrier, S7 Airlines

operates flights to a hundred destinations in 30

countries throughout Europe, the Middle East and

Asia

British Airways

British Airways is one of the world's premier airlines

and a founding member of the oneworld alliance.

The airline reaches some 200 destinations in nearly

90 countries from its London Heathrow hub.

Iberia

A oneworld alliance member since 1999, Spain's

Iberia serves some 110 destinations in 40 countries.

It is the leading carrier across the South Atlantic.

TAM Airlines

TAM, which joined the oneworld alliance on 31

March 2014, is the leading carrier in Brazil – Latin

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America's biggest economy and the region's largest

market for air travel. TAM serves 61 destinations in

16 countries in Latin America, the USA and Europe,

with a fleet of 172 aircraft operating 800 departures

daily. It boarded more than 37 million passengers in

2012.

Qatar Airways

Qatar Airways, the national carrier of the State of

Qatar, joined theoneworld® alliance in 2013. This

Skytrax-rated five-star airline operates a modern

fleet of over 125 aircraft to over 130 key business

and leisure destinations worldwide.

SriLankan Airlines

SriLankan Airlines joined oneworld on 1 May 2014.

It is not just the flagcarrier for Sri Lanka but also the

largest international airline serving the Maldives

and with a significant presences also in Southern

India.

III. CRITERIA FOR BEING ACCEPTED INTO ONEWORLD ALLIANCE

The ability of an airline to participate in an alliance is usually limited by laws and

regulations or subject to the approval of the government. In February 2009, Oneworld

celebrated its tenth anniversary with its ten member airlines—American Airlines, British

Airways, Cathay Pacific, Finnair, Iberia Airlines, Japan Airlines, LAN, Malév, Qantas,

and Royal Jordanian. In the past decade, membership has doubled from an initial five

members to ten members now; its member airlines carried a total of 2.5 billion

passengers and generated almost $500 billion, €450 million in revenue from passenger

activities. Alliance fares and sales products generated $5 billion, €2.5 billion in revenue

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alone, with two-thirds or almost $3 billion, €1.5 billion would not have been generated if

the alliance did not exist.

As part of the celebration and to increase awareness of the 10-member alliance, all the

alliance member airlines decorated a proportion of their aircraft fleets in a new standard

Oneworld livery—around 40 aircraft in total, mainly types that fly on international

routes.

The alliance also unveiled a special version of its logo, featuring the text "10 years"

printed behind the word Oneworld as a watermark on its round blue orb. The new

(optional) standard Oneworld livery to be accepted into Oneworld Alliance was

introduced as part of the alliance's tenth anniversary celebration in February 2009.

It features the alliance name in large letters that are almost 2 metres (6.6 ft) tall and

the alliance logo along the side of their fuselage, against a white or a polished metal

background. The name of the operating member airline will be placed in smaller lettering

in a standard position at the front of the aircraft below the alliance name and logo. Each

member airline will also retain its regular tailfin design.

The oneworld program offers three levels of status: Ruby, Sapphire, and

Emerald. One world Emerald is the top tier elite status, and as such, offers significantly

more benefits than Sapphire (medium tier) and Ruby statuses for frequent travelers.

1. One world Ruby Status Qualifications

The one world partners’ frequent flyer programs each have their own tiers that

translate to Ruby status. This status can be attained in a variety of ways, generally

through obtaining a minimum amount of miles (13000-30000 qualifying miles) and/or

segments (14 – 35 segments).

2. One world Sapphire Status Qualifications

Sapphire status is generally achieved by flying more than double that for Ruby status

in both miles and/or segments.

3. One world Emerald Status Qualifications

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As one world’s highest tier, Emerald status requires more qualification miles traveled

than both Ruby and Sapphire statuses combined. By reaching this significant milestone

you can enjoy some extremely exclusive and valuable benefits of being an Emerald flyer

with one world.

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IV. ADVANTAGES OF BEING A MEMBER

Oneworld enables its members to offer their customers more services and benefits

than any airline can provide on its own. These include many advantages to each members

of Oneworld and also to Oneworld as a whole.

- Global coverage: Oneworld has an incomparable route network, focused on the

world's leading business cities. The alliance serves almost a thousand destinations

in more than 150 countries. This enables customers to reach many more places

much more easily, way beyond the reach of an individual airline's network, flying

with quality carriers all the way. The alliance's airlines operate more than 14,000

flights every day - that averages out at one departure or arrival every three seconds

around the clock.

- Better value: Oneworld is the market leader for alliance fares and sales

products, pioneering some of the most innovative, flexible and attractively priced

alliance fares available – and the first to sell any of them on-line.

- More rewards and recognition: Top tier frequent flyers enjoy all of the

privileges to which their status entitles them, across all oneworld airlines.

- More miles and points: Members of any oneworld airline's frequent flyer

programme can earn miles and tier status points on eligible flights marketed and

operated by any of the alliance's carriers - and redeem rewards across that wider

network.

- More lounges: Frequent flyers, depending on status, have access to more

than 600 airport lounges worldwide.

- Smoother transfers: Wherever possible, passengers are checked right

through to their final destination, withoneworld staff and airport signs providing

assistance in unfamiliar airports and global support centres to troubleshoot snags

before they occur at key hubs.

- Superior quality: Oneworld member airlines have strong reputations for

customer service excellence and innovation. The quality of the oneworld customer

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journey, from lounges to the in-flight product, will help passengers arrive at their

destinations fresh, well rested, and ready to do business.

- Greater support: Our airlines employ a third of a million people across the

globe to ensure oneworld customers travel safely, securely and comfortably every

step of their journey.

- Almost unrivalled international network: From Adelaide to Zurich, from

Argentina to Zimbabwe, oneworld's network reaches out to the four corners of the

earth, making it easier for travellers to reach more places. Our member airlines

together serve around 150 countries with flights to almost a thousand destinations,

many more than any individual airline can offer itself - with the oneworld network

focused on the most important cities for international business travellers.

- An extensive range of great value fares: Oneworld is the market leader for

alliance fares and sales products, pioneering some of the most innovative, flexible

and attractively priced alliance fares available – and the first to sell any of them

on-line. There's something for anyone interested in making an extensive journey -

from captains of industry on a trip right around the world to the student

backpacker exploring one continent or more.

Oneworld Explorer: One of the most popular, simple, flexible and

attractively priced round-the-world fares available in the market. Prices are based

on class of travel (Economy, Premium Economy where available, Business or

First) and, uniquely, the number of continents visited - rather than mileage of the

overall trip. This keeps journey planning as simple and flexible as possible,

providing excellent value. Flights can be on any of the oneworld carriers.

oneworld Explorer is the obvious choice for anyone planning a global journey

including sectors "Downunder" with oneworld's Qantas the only member of a

global alliance operating a full domestic network within Australia. oneworld

Explorer was the first multi-airline round-the-world fare bookable on-line.

Global Explorer: Another round-the-world fare, but this time based on the

distance flown - and including some airlines which are not members of oneworld –

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including members elect Qatar Airways and SriLankan, plus Aer Lingus, Alaska

Airlines, Fiji Airways, Meridianafly, WestJet and some flights operated by Air

Tahiti Nui and Jetstar, extending the destinations covered still further.

Circle Explorer: Similar to oneworld Explorer, but does not require travel

to North or South America, so you can fly halfway around the globe and then back

again, without actually circumnavigating the planet (for example London-Hong

Kong-Sydney-Johannesburg-London).

Circle Pacific: Another Explorer variant, this time for trips around the

Pacific Ocean, covering Australia/NZ, Asia and North and South America (for

example, Los Angeles-Tokyo-Sydney-Los Angeles).

Circle Asia and South West Pacific: Covering North East and South East

Asia and the South West Pacific.

Circle Atlantic: Covering Europe and the Middle East, North and South

America.

Visit Passes: Offering multi-sector flights on any oneworld carrier in a

specific continent or region. They offer a great value way to travel around a

region. oneworld is the only alliance to offer this sort of pass covering all six

continents, excluding Antarctica. Prices are based on the number of sectors

selected and their length.

- High and equal flying service standards: Members of oneworld are proud of

their reputations for high quality service - setting standards for the rest of the

industry to follow. To ensure a consistently high level of customer service across

all member airlines, oneworld has established a set of quality standards which are

monitored regularly. They cover areas such as check-in, lounges, boarding

experience, cabin crew, meals, seat comfort, punctuality, in-flight entertainment,

aircraft cleanliness and baggage handling.

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- Better facilities on the ground: Oneworld member airlines operate from some

of the best airports in the world. By working together on joint ground facilities,

they are able to create far better facilities than any of them could justify on their

own, and at better unit costs. oneworld members have combined ticket offices,

check-in facilities and/or lounges at some 50 airports worldwide.

V. ONEWORLD ALLIANCE’S VISION AND STRATEGY:

To be the first choice airline alliance for frequent international travellers, generating

more value for customers, shareholders and employees than any airline can achieve by

itself.

Making global travel smoother, easier, better value and more rewarding

A WORLD OF DIFFERENCE FOR CUSTOMERS: oneworld enables its member

airlines to offer services beyond what any individual carrier can provide by itself

or bilaterally with another partner: Global coverage, Better value, More rewards

and recognition, Superior quality, Greater support,…

Offering travel solutions beyond the reach of any airline’s individual network

AN UNRIVALLED INTERNATIONAL NETWORK

AN EXTENSIVE RANGE OF GREAT VALUE FARES: oneworld Explorer,

Global Explorer, Circle Explorer, Circle Atlantic,…

oneworld ONLINE: The alliance’s website, www.oneworld.com, offers a wealth

of useful tools and information on key aspects of its service and products in many

languages – and an interactive map showing every destination and route served by

the alliance’s member airlines and their code-share partners.

Providing a common commitment to high standards of quality, service and

safety

MORE RECOGNITION FOR FREQUENT FLYERS: oneworld offers more

opportunities to earn: Earning miles, Redeeming miles, Privileges

HIGH FLYING SERVICE STANDARDS

OFFERING BETTER FACILITIES ON THE GROUND: oneworld member

airlines operate from some of the best airports in the world.

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Delivering its airlines with savings and benefits greater than any can achieve

by itself

DELIVERING BENEFITS TO SHAREHOLDERS: oneworld gives its members

an additional competitive edge - beyond what any airline can achieve individually

or bilaterally

AWARD WINNERS: oneworld and its member airlines are among the most

frequent award winners in the airline industry

MANAGING THE ALLIANCE: oneworld was the first of the global airline

alliances to establish a central unit to drive the management of the alliance, its

future growth and customer offerings.

DEEPENING LINKS BETWEEN AIRLINE PARTNERS: oneworld’s member

airlines are expanding their working relationships beyond the co-operation covered

through oneworld.

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