000958762 aung pyae comp1647_itp

Myanmar Computer Co., Ltd.

Course: COMP 1647

B.Sc. Top up Programme

Date: December 2016

A dissertation submitted in partial fulfilment of the requirements for the University of Greenwich’s Bachelor of Science Degree in Business Information Technology.

COMP1647

Word Count: 3044

Prepared by: AUNG PYAE

Student ID: 000958762

INFORMATION TECHNOLGY PLANNING

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COURSE : BSC (HONS) BUSINESS IT

MODULE TITLE : INFORMATON TECHNOLOGY PLANNING

ASSIGNMENT TITLE : REGUERO-ALMANDEEL-PUROHIT CASE STUDY

EXAM CYCLE : DECEMBER 2016

CANDIDATE NAME : AUNG PYAE

CANDIDATE NO : 000958762

SUMMITED DATE : 2-11-2016

MARKAR’S COMMENT :

MODERATOR’S COMMENT :

MARKS: MODERATED MARKS: FINAL MARKS:


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STATEMENT AND CONFIRMATION OF OWN WORK

All GREENWICH Education assessed assignments submitted by students must have this statement

as the cover page or it will not be accepted for marking. Please ensure that this statement is either

firmly attached to the cover of the assignment or electronically inserted into the front of the

assignment.

STUDENT DECLARATION

I have read and understood GREENWICH Education’s Policy on Academic Dishonesty and

Plagiarism.

I am confirmed the following details:

STUDENT ID/REGISTRATION NUMBER: 000958762

NAME : AUNG PYAE

CENTRE NAME : MCC TRAINING INSTITUTE (YATANARPON)

MODULE NAME : INFORMATION TECHNOLOGY PLANNING

MODULE LEADER : DAW MYAT MON AYE, U NYEIN OO

TITILE OF WORK : REGUERO-ALMANDEEL-PUROHIT CASE STUDY

NUMBER OF WORDS : 3044

I confirm that this is my own work and that I have not plagiarized any part of it. I have also noted

the assessment criteria and pass mark for assignments.

DUE DATE : 3-11-2016

STUDENT SIGNATURE : aungpyae

SUBBMITTED DATE : 2-11-2016


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CONTENTS CONTENTS ........................................................................................................................... 4

ACKNOWLEDGEMENT ........................................................................................................ 5

EXECUTIVE SUMMARY ....................................................................................................... 6

COURSEWORK INTRODUCTION ......................................................................................... 7

STRATEGIC EVLUATION ..................................................................................................... 8

IMPACT OF INFORMATION SYSTEM ................................................................................ 10

Major system and functional requirements ............................................................................ 10

Identification of requirements with general discussion ............................................................ 13

Organisational changes ....................................................................................................... 15

IT disaster recovery ............................................................................................................ 16

REFERENCES ..................................................................................................................... 18

BOOKS AND JOURNALS................................................................................................. 18

WEBSITES ....................................................................................................................... 18


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ACKNOWLEDGEMENT Knowledge is the most valuable prize of the world and the teachers who gives me knowledge are

valuable, thankful and grand persons. When I first arrived in MCC Institute, every learning courses

and texts are difficult for me but my teachers are very kind and help, teach and train me to the right

way with practical and technological skills to become the successful IT researcher student. So I great

thanks to my teachers with best wishes.

On analysing and planning of this coursework, I planned how to document the report completely and

help for teachers, professionals and researchers. I great thank to all teacher in our B.Sc. programme

for giving me great advices and logical thinking. I also thanks to our class tutor, Daw K Zin Thant and

mindful assistant lecturer, Daw Zin Thandar, give me strengths for my mind and teach me to become

well certified student.

Next I thanks to my friends who help me in solving the difficulties on finding the problems and

solutions of business cases. Finally, I great thank to MCC, NCC education, University of Greenwich

and all our education partners since they service me to get more ways for living and guide to become

a professional IT technician.

Aung Pyae


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EXECUTIVE SUMMARY The Reguero-Almandeel-Puorhit (RAP) is a rapidly expanding estate agency and taking service of

buying and selling houses for clients with business partnerships. The company wants upgrade the

current manual system to a new online computerised system for greater benefits and profits for both

clients and the company.

When changing the new project, the company need to develop the system with the rule of SDLC and

identify and analyse the whole development for profits and losses. There is a major system in business

IT planning and the consultant need to discuss with administrative officers for identification of

requirements. There may be disaster problems and the consultant need to consider about these cases

for profits of the company.

The detailed explanation of all coursework specifications are documented and reasons with related

topics.


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COURSEWORK INTRODUCTION Reguero-Almandeel-Puorhit (RAP) system is a rapidly expanding estate agency with many branch

offices for selling and marketing of houses with business partnerships such as local solicitors and well

established banks to make easier for clients in selling and buying processes. The company commercial

director wants to be more popular their business on every parts of the country to set more branch

offices for all clients to buy and paid as normal rate to easily with cost saving with their buying

properties sold off at auction.

The RAP company is considering a new online based computerised business system called “Business

Improvement Project” (BIP) to connect and use easily on the selling and marketing of houses to

carried out by the branch offices and hope this will become a premiere estate agency.

The company has weakness in technology and their use of servicing information are outdated or not

suitable for public use such as noting in a diary book. Potential vendors come to office or phone to

make appointment to contact with sale person to visit the property area and this event is noted in sale

person’s diary. After visiting with description of property, photographs and summary descriptions are

used in newspaper advertisements.

The advert clerk is to compile the list of properties from the summary report details to list monthly

property to all applicants. Each branch managers make the report from the sale log book at once per

month to show the sale commission due on each sale person. All reports are sent to head office and

details are recorded into the payroll package. Agent vendors can now charge for adverbs of their

properties.

On focusing the development of new system, the RAP system need to think about the evaluation

methods to improve the new process and identify the functional scopes and requirements. There need

to talk about with commercial director for business plan as the commercial director is working with

high-level tasks and serve for overseeing of whole development system. And also the sale manager

and financial manager are also need to discuss for market area and budget plans. On changing of new

system, there also need to think about organisational changes and disaster damages.


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STRATEGIC EVLUATION By analysing with SWOT, identification of Strengths and Weakness are internal things that RAP

business system have some control over. And also identification of Opportunities and Threats are

outside of the direct ability control of the RAP business system that are external.

STRENGTHS

Overall nationwide market area: the RAP market area has already reached in expanded

level with many customers and business partnerships of local solicitors and banks.

Powerful staffs and admins: the RAP system has powerful amount of administrative staff,

managers, branches, sale force, sale persons, and advert clerk to develop new online project.

Premium customers: the current process of RAP business already has premium customers

and supported the system for 100% trust.

WEAKNESS

Four stand-alone PC based system: the current business process runs on 4 PCs at the head

office and using this process is slow in report generating process, other branch offices may

difficult to view their report, lager, and other requirement.

Noted in diary book: Vendors phone or come to office to take appointment to visit sale

property area and these activity events are noted in sales person’s diary. Using this method is

sometimes not suitable to use or if the sales person misses the event, someone or something

notification system need to take appointment for clients.

OPPORTUNITIES

Effective system: using online computerised system RAP development project will helpful

and effective in following business process for both clients and staffs.

(1): Easy to search with required types such as environmental situation, price, environment as

custom set by the clients.

(2): Easy to view online date, send report, charge from all branch offices.

(3): Generate and retrieve all report types correctly with definite computerised data.

(4): Online service makes all users to use everywhere and anytime.

Fast computing process: the computerised system makes easy and effective for both staff

and customers.

No human faults: if the manual system of taking notes in the private book, generating

reports submitted with some wrong tips or human faults, there may be lack of data or some

otherwise there may be financial problems. Using computerised data makes with no human

faults and other mistakes for all processes except mechanical errors.


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Fast and effective retrieving of data: computing process makes the RAP system more

quickly and effective on data retrieving of ledger packages, payroll packages and financial

systems.

Comfortable for clients (user friendly): customers can view all information of house, places

and areas via online at home without coming to office.

Makes the larger market area: using online service expand the market area in all over the

places and this makes the RAP to become the premier estate agency.

THREATS

Other business market areas: there are many other business markets as the RAP company

and they can be rivals in business process of expanding market areas.

Disaster problems: there may be IT disaster and environmental/natural disaster problems in

the business process and so the RAP system need to place the recovery plans.

Unfavourable exchange rate: rapid increase or decrease of exchange rates can cause

financial problems.

Staff leaving: there can be lack of staff or service providers by unconsidered cause such as

political, environmental, economic and social problems.

Payment methods: there may be other forms of payments such as different currency, online

payment methods and purchase types.

Lack of user friendly: introduction of new technology can have some weakness or less of

user friendly for old persons and some people on both staff and users.


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IMPACT OF INFORMATION SYSTEM

Major system and functional requirements The RAP development project is changed to computerised system for the registration of new houses

and areas, the list of applicants, the calculation and generating sales commissions and financial reports,

and other business needs to be complete quickly and easy. To change the new process, the system

need to outsource.

The RAP business system is the Management Information Systems (MIS) and used for the internal

sources of information gathered by transaction processing system. These are used for middle

management by summarising management reports. Some of the RAP management system include

market research, staff performance and budgeting.

Functional requirements on changing the computerised system:

(1): Database: the online computerised system need to record all information of properties, detailed

information, market technical data, advertisements posters, staffs, admins, clients account data,

financial data and report data in a database and stored in a secure place. The database maintenance

and backup system need to take for security reasons.

(2): Authentication: the access control level for staffs, vendors and clients need to be validated with

authentication system such as username and password. There are many types of encryption methods

(commonly md5 and SHA1) used for password, the most common mean of authentication with no


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special hardware. Customer enters an email and password to login the system, and the system looks

the email address and decrypt the hashed password and process to find in selected database table. If

all inputs are true and the user exists, the system allow the user and provide access.

(Screenshot: Login form)

(3): Vulnerability: a security vulnerability is a flaw or weakness in network or system that allows

attack from some way and so the new online agency web system need to have vulnerability scanner to

be used in penetration test.

(4): Backup and restore: for a business online website, the important data need to take back up by

the data usage such as weekly, monthly and take place in secure place or offsite to prevent from

outside attackers.

(5): Reliability: reliability is the property that the website will be able to process all work correctly

and completely without being bored.

(6): Registration: the RAP new online system need to register the various properties information,

contact information, staff, customer accounts, advertisements data, payment and other additional logs

in database for online computerised system.


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(7): User manual: to show and guide users how to set up and use the website easy and understand

the system, searching properties, take appointment, and all detailed use of system to users.

(8): Searching methods: the estate agency website has all registered properties with detailed

information and all user can search the properties with various searching types such as by division or

state, price limit, natural environment and areas.

(9): Fast report: all user activities, appointment information, vendors, payments and properties

details need to keep recorded in database for generating additional reports to head office with data and

time stamps, location and access signatures.

(10): A way for people to upload their own properties: vendors can upload new estate properties

with detailed specification and contact information. When the clients want to buy the uploaded place,

the system can give service for appointment, pick-up service and other contact information.


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Identification of requirements with general discussion Commercial Director - Commercial director is working with high-level tasks and serve for

overseeing the whole project, identify and analysis SWOT for system opportunities and such market

operations of RAP estate company. So I (the consultant) planned to meet with the commercial director

for the above reason. In the meeting, I questioned the commercial director of the RAP company with

followings:

Expected time and money: the RAP company has already expanded in country and trying to

improve larger business area with the development of online computing system. For about this, the

consultant asked about the income and outcome percentage of budget between designed timebox

range for greater profit to commercial director.

Competitors: the consultant asked commercial director that what the company planned to do better

than competitors. There are other estate agencies as the RAP and they care rival in market areas with

RAP and they also extend their market areas on the whole nationwide business. So the consultant and

commercial director discussed about the plans to prepare for this business competitions by making

more expanded area, greater area, better services, promotions or good customer care to get customer

trust.

Current system: consultant asked about the important thing, the background of current system to

advice that the current technology use of business is too weak and need to think about update

technical computing and the important point to remember is that some users are not from technical

environment and thy may be fail to understand the new system.

Sales Director - Sales director sells products by implementing sales plans; supervising the sale

managers from branch offices. Sale director need to think about the properties sale goals, selling to

customer needs, sale plans, managing process and staffing. The conversation with sales director are as

follows;

Staff workforce: the consultant asked about the staff workforce for new business to sales director as

the staffs are the essential supports for this new and discuss about that they need training for safety

management.

Customers: the consultant noted that there are potential and premium customer the company and so

asked for plans about advertisements and promotions with regional and online advertisements for

more user attraction, for more offer and get sell or buy properties. The system need to note for

premium customers to still offer and get more attractive on new system.


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Financial Director – financial director serves for financial health of the RAP company combining

with operational and strategic roles, accounting, and establish a financial strategy for the portable

long-term growth for business. Here are general conversations with financial director of the RAP

company;

Budget plan: the consultant asked the financial manager to think about the budget amount of this new

project and discuss about income, outcome and profits. There need to think and discuss about the

greater goals, the business need to have enough budget and resources or either the ROI (Return On

Investment) is worth, or it isn’t, the best way to make is adjust the expectations as needed.

Capital markets: In today business improvement, capital market plans are need to know by the

financial manager to understand clearly. Therefore, the consultant asked about the trades on stock

market areas and some common risks from that areas with financial manager and discussed about the

risks in this trading of shares and debentures.

Supervisor – supervisor is the person who understands how the business is working and the task is to

help to guide the system while always keeping the final outcome in mind.

Target: the target point of this new Business Improvement Project need to think t reach expected

profits. For this case, the consultant asked the supervisor what are the needs of customers and what

they want from this new project and how they can get benefits from new project.

Future plans: the target plans are need to think for future development and consultant asked for the

things that the company need to do next and discuss about future process such as improvements and

managements, update information to get profits for both company and customers.


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Organisational changes The RAP company is the rapidly expanding estate and planned to update the system from manual to

computerised online system. There are many organisation changes occur in RAP company when

transition from its current process to online. Managing organisational change is planning and

implementing process to minimize employee resistance and cost on maximize effectiveness.

The first priority for changes in organisation is staff because they are important part of the system and

the system cannot run or service without staffs. All staffs need staff training with a private technical

team or group before the new development starts to use the system easy and no mistake. Admin staffs

need to train about report generating process, ledgers and payroll managements, spreadsheets.

Adverts clerks are also need to train about the new advertisements process and train how to advertise

in online marketing websites and popular social medias such as Facebook, twitter and need reply and

contact information message for customer satisfaction.

Transforming the new is sometimes hardest to clients who are away from technological area or

environments or old persons because they know not much about the online based system (website)

and the process of online payments and bookings. These clients are needed training for development

of new system and talk, present and demonstrate how to use this online system.

Transforming change is often hardest to achieve because it requires staff to change aspects of who

they are and it also need leaders. Organisational changes typically move through such phases;

Project planning: identifying the changes required in new development of RAP system to

achieve the benefits.

Business case: developing and testing new process for benefits and potential costs.

Change of activity: implementing actions to help employee and stakeholders move from

manual to online.

Benefits realisation: realising the benefits and profits in new process.


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IT disaster recovery The RAP estate agency company need to IT disaster recovery plan for restoration of data and

programs to protect from disaster damages when all services are damaged by unconsidered events or

cases such as natural damages, earthquakes, fire or and IT disaster cases.

The RAP company need to backup all important data of houses, compounds and business areas, users

account data, buying and selling activities, payment information, such are import to take backup for

disaster recovery. With the important database backups, others need of company information such as

analysis plans, important word processes documents, and other important company files are need to

take backup.

The RAP system need to take backup servers and centres at the most commercial city and need to

generate the backup data from main server weekly. Monthly or yearly. This method is called hot site

and used much costs but it is secure and insurance for both customers and company.

For the important databases files, the system need to take automatic or manual backup system. Parts

of backup facilities are included in enterprise DBMS for automatic backup of data. The backup of

database and company files need to store in some other secure place or branch office, and the backup

data need to be stored securely at data safe place or offsite.

Explanation of some other disaster damages;

Weather: If the system is damaged by storm, earthquake, flood and such others, the backup data from

the other branch office need to take restore for loss of data. The backup files need to take from the

branch offices based at the commercial cities and the online backup of manual backup plan is needed

to use to restore loss data.

Network connection system: If the communication between head office and other branch offices are

cut down by an attacker or virus, the system need to take vulnerability assessment and take backup or

restore if needed. Vulnerability scanner needs to focus on weakness of network system by network

engineers.


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Fire: The RAP head office and branches need to have fire alarm systems to protect from damages of

staff, software and hardware equipment and important document files. If fire area is huge or cannot

extinguish with fire extinguishers, staff or security assistants need to call fire brigade centre

immediately.

Lack of electricity: Electricity is the main important thing to run all servers and business process and

if the electricity goes out or break down, the system need to have automatic power supply systems.

Electric engineers need to check the company’s electric systems.

The disaster recovery plans are expensive and difficult to manage from central control but they are

necessary for important data and information of RAP company.


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REFERENCES

BOOKS AND JOURNALS 1. Avison, D., Fitzgerald, G. and Fitzgerald, G. (2002) Information systems development:

Methodologies, techniques and tools (information systems series). 3rd edn. London: McGraw

Hill Higher Education. In-line Citation:(Avison, Fitzgerald, and Fitzgerald, 2002)

2. NCC Education (2011) Network Security and Cryptography. 1.0 edn. Network Security and

Cryptography: Network Security and Cryptography. In-line Citation:(2011)

3. NCC Education (2011) Information Systems Analysis. 1.0 edn. Information Systems Analysis:

Information Systems Analysis. In-line Citation:(2011)

4. Britannica, I.E. (2008) Weather and climate. Chicago: Encyclopaedia Britannica (UK). In-

line Citation:(Britannica, 2008)

5. Britannica, I.E. (2008) Volcanoes and earthquakes. Chicago: Encyclopaedia Britannica (UK).

In-line Citation:(Britannica, 2008)

WEBSITES 1. Job, M. (2015) What does a commercial director do | telegraph jobs careers advice.

Available at: https://jobs.telegraph.co.uk/article/what-does-a-commercial-director-do/. In-line

Citation:(Job, 2015)

2. Zipursky, M. (2013) Best questions to ask your consulting clients. Available at:

http://www.consultingsuccess.com/best-questions-to-ask-your-consulting-clients. In-line

Citation: (Zipursky, 2013)

3. Use, T. (no date) Role of a financial manager. Available at:

http://www.managementstudyguide.com/role-of-financial-manager.htm. In-line

Citation:(use, no date)

4. 345, B. (2015) Noman Siddiqui. Available at: http://www.slideshare.net/BenAffleck345/top-

10-finance-manager-interview-questions-and-answers. In-line Citation:(345, 2015)

● END OF COURSEWORK ●