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Thursday, October 10, 2013 11am - 12:30pm When dealing with people in trouble, we can easily become immobilized by their emotional intensity. This is further complicated when we consider different communication styles, gender differences as well as cultural and generational differences. We can easily hit the proverbial “brick wall” when dealing with them. This program is designed to equip the Advanced ADR Professional with expanded techniques for managing emotion, redirecting emotional thinking to action oriented behavior, and building credible action plans leading to concrete solutions and problem resolution. Learn how to deepen your listening skills, redirect emotional intensity, build respect and credibility, regain self-control, develop realistic boundaries, and establish plans for action. Learn key differences in how men speak and women speak; bridge the gap and make those differences work. Participants walk away feeling empowered to handle even the most difficult of situations...and people!
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1) The relationship between cognition and emotion in perception
2) Emotions in conflict
3) Emotional self-regulation
3 themes
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• “Negotiators – especially those trained in law – commonly address this problem by trying to exclude emotions from negotiation and to focus solely on so-called objective, rational factors, such as money.”
• (Riskin, 2010)
Triggering event
Appraisal
Emotion
Somatic reactions
Action tendenciesJones, 2006
“Emotion and feeling, along with thecovert physiological machinery underlyingthem, assist us with the daunting task of predicting an uncertain future and planning our actions accordingly.” p.139
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EmotionsPrimary: unbidden, gut responses to threat.
Secondary: drawing on recollections and categorizations in the higher parts of our brains.“those thoughts and feelings which, by [a man’s] own choice, or from the structure of his own mind, arise in him without immediate external excitement.” (Wordsworth)
“Somatic markers”
Universal, adaptive responses to environment
Socially shared scripts
Emotions in conflict
“If people could always stay perfectly rational and focused on how to best meet their needs and accommodate those of others . . . then many conflicts would either never arise or would quickly deescalate.” Mayer, 2000, p.10
“Negotiators—especially those trained in law—commonly address this problem by trying to exclude emotions from negotiation and to focus solely on so‐called objective, rational factors, such as money.”Riskin, 2010, 294
Emotional Regulation
The capacity to a) appraiseb) regulateour emotions
Identify the emotion
• Grant legitimacy • Encourage emotional
identification • Help the person deny the
emotion (for example, to save face)
• Challenge an emotion label
• Confront emotion avoidance
• Paraphrase emotion • Encourage emotional
perspective taking • Probe meta emotions ‐
Re-appraise the situation
• Choosing emotional response
• Mindfulness?• Yoga?
Jameson et al, 2010, p.34
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EMOTION
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EMOTION
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EMOTION
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