Class 2 Typologies of IS

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  1. 1. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 1 Class 2 Typologies of IS. 2015 Sistemas de Informao para a Indstria Antnio Grilo Prof. Auxiliar FCT-UNL
  2. 2. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 2 INFORMATION SYSTEMS TYPOLOGIES
  3. 3. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 3 TRANSACTION PROCESSING SYSTEMS Perform and record daily routine transactions necessary to conduct business, e.g. sales order entry, payroll, shipping Allow managers to monitor status of operations and relations with external environment Serve operational levels Serve predefined, structured goals and decision making
  4. 4. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 4 MANAGEMENT INFORMATION SYSTEMS Serve middle management Provide reports on firms current performance, based on data from TPS Provide answers to routine questions with predefined procedure for answering them Typically have little analytic capability
  5. 5. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 5 MANAGEMENT INFORMATION SYSTEMS
  6. 6. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 6 MANAGEMENT INFORMATION SYSTEMS
  7. 7. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 7 DECISION SUPPORT SYSTEMS Serve middle management Support non-routine decision making, e.g. What is impact on production schedule if December sales doubled? Often use external information as well from TPS and MIS Model driven DSS, e.g. voyage-estimating systems Data driven DSS, e.g. marketing analysis systems
  8. 8. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 8 DECISION SUPPORT SYSTEMS
  9. 9. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 9 EXECUTIVE INFORMATION SYSTEMS
  10. 10. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 10 BUSINESS APPLICATIONS Many information systems transcend boundary between functional areas like sales, marketing, manufacturing, and research and development. Hence, group employees from different functional specialties are required to a complete piece of work.
  11. 11. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 11 BUSINESS APPLICATIONS Applications must not be islands of functionality and are indeed cross-functions.
  12. 12. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 12 BUSINESS APPLICATIONS ARE BASED ON PROCESSES
  13. 13. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 13 CLASSES OF BUSINESS APPLICATIONS Database Management Systems (DBMS) Enterprise Resource Planning (ERP) Customer Relationship Management (CRM) Supply Chain Management (SCM) Warehouse Management System (WMS) Radio-Frequency Identification and Tags (RFID) Electronic Document Management and Workflow (EDM-Wfl) Content Management Systems (CMS) Geospatial Information Systems (GIS) Project Management Information Systems (PMIS) Product Data Management Systems (PDMS) Computer Integrated Manufacturing (CIM)
  14. 14. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 14 ENTERPRISE RESOURCE PLANNING Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, etc. ERP systems automate this activity with an integrated software application. Their purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization.
  15. 15. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 15 CUSTOMER RELATIONSHIP MANAGEMENT Customer Relationship Management (CRM) is a widely implemented application for managing a companys interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processesprincipally sales activities, but also those for marketing, customer service, and technical support.
  16. 16. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 16 CUSTOMER RELATIONSHIP MANAGEMENT
  17. 17. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 17 SUPPLY CHAIN MANAGEMENT Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers. Supply chain management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption (supply chain).
  18. 18. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 18 SUPPLY CHAIN MANAGEMENT Supply chain planning systems Demand planning Order planning Advanced scheduling and manufacturing planning Distribution planning Transportation planning Supply chain execution systems Manage flow of products through distribution centers and warehouses to ensure products delivered to right locations in most efficient manner Order commitments Final production Replenishment Distribution management Reverse distribution
  19. 19. Sistemas de Informao para Indstria Antnio Grilo 2015Departamento de Engenharia Mecnica e Industrial 19 SUPPLY CHAIN MANAGEMENT Push-based model (Build-to-stock) - Production master schedules based on forecasts or best guesses of product demand; products pushed to customers Pull-based model (Demand-driven, build-to-order) - With IT, manufacturers can use only order demand information to drive schedules and procurement of components or raw materials Sequential supply chains - Information, materials move sequentially Concurrent supply chains - With IT, information moves in many directions simultaneously