Hybrid Training in Vocational Education

A pilot project at Sir Wilfrid Laurier School BoardCDC Pont-Viau

THE TRAININGLength of the program : 735 hours

Purpose: The students learn how to provide superior guest service in a hotel or customer service establishment.

Competencies taught: Answer the Telephone using professional etiquette Take Reservations Solve Guest Complaints Give Tourist Information Register Guests and Complete Departures Balance the Cash and Make a Deposit Learn the Hotel Software (IQWare) Evaluations are mostly simulations.

Hotel Recepetion Program

HISTORY OF THE PROGRAM 1994 - Delivered in Group Based Format (1 to 2 groups per year)

2011 – Changed to Individualized Format Why? - Continuous Registration

- Students learn at their own pace.

2015 – Offering Hybrid Delivery Format (Pilot Project)

Historical overview

HISTORY OF THE PROGRAM2015 – Hybrid Delivery (COSPA Lanaudière Project)

Why? - Offer a program to students who are unable to attend school full time due to distance or work/family responsibilities.

- Adapt to the growing trend of offer courses on-line.

Distance Education initiative

TRANSITION FROM GROUP TO INDIVIDUALIZED FORMAT

Use of a Course Management System(Moodle)

Develop Course Packs per Module Creation of Simulation Videos

Version: 1.9 upgraded to 2.0• Moodle Administration• Registration of Students• Training of Teachers

2011

Moodle format pictures

Version: 2.3

• Big Blue Button Plug in

2015

Google Docs

Help Request Form

Moodle format pictures

Moodle format pictures

Moodle format pictures

HYBRID ON-LINE PROGRAM420 hours on-line + 210 hours in class + 105

hours internship

Create your own schedule:

Monday to Friday: 8:30am – 11:30am 12:30pm – 3:30pmTuesday and Thursday: 5:30pm – 8:30pm

Requirement: 15 hours per week (which includes 1 day in-class)

Hybride Delivery Stucture

TRANSITION FROM CURRRENT INDIVIDUALIZED TO THE HYBRID DELIVERY

Creation of a New Pathway on Moodle Adjust Course Packs per Module Develop the Hybrid Learning Guide Incorporate Learning Evaluations (Quizzes) Creation of Interactive Exercises (Storyline) Develop a Help Request Form (Google Forms) Track students requests (Google spreadsheet) Use of the Big Blue Button

Actions

HYBRID DELIVERYMaterial Requirement for the Student:

Computer with a webcam Internet access Head phones and microphone

Material Requirement for the School: Work Desk Two Computers with a webcam Telephone Line E-mail address Production of Promotional Video Creation of On-Line Course content

Requirements

INFORMATIONWebsite: www.bilingualtraining.ca under: Vocational Programs then: Hotel Reception View our video!

Moodle url: http://portal.swlauriersb.qc.ca/moodlecdc/

Contact Person: Tami Belhadj

Pedagogical Consultant 450-688-2933 ext. 4120

tbelhadj@swlauriersb.qc.ca

Hotel Reception a world of opportunities!

www.swlauriersb.qc.ca