Moodle Moot Canada 2015

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Text of Moodle Moot Canada 2015

HOTEL RECEPTION

Hybrid Training in Vocational EducationA pilot project at Sir Wilfrid Laurier School BoardCDC Pont-Viau

THE TRAINING

Length of the program : 735 hours Purpose: The students learn how to provide superior guest service in a hotel or customer service establishment.

Competencies taught:Answer the Telephone using professional etiquetteTake ReservationsSolve Guest ComplaintsGive Tourist InformationRegister Guests and Complete DeparturesBalance the Cash and Make a DepositLearn the Hotel Software (IQWare) Evaluations are mostly simulations.

Hotel Recepetion Program

HISTORY OF THE PROGRAM

1994 - Delivered in Group Based Format (1 to 2 groups per year)

2011 Changed to Individualized Format Why? - Continuous Registration - Students learn at their own pace.

2015 Offering Hybrid Delivery Format (Pilot Project)

Historical overview

HISTORY OF THE PROGRAM

2015 Hybrid Delivery (COSPA Lanaudire Project) Why? - Offer a program to students who are unable to attend school full time due to distance or work/family responsibilities.

- Adapt to the growing trend of offer courses on-line.

Distance Education initiative

TRANSITION FROM GROUP TO INDIVIDUALIZED FORMAT

Use of a Course Management System(Moodle) Develop Course Packs per ModuleCreation of Simulation Videos

Version: 1.9 upgraded to 2.0 Moodle Administration Registration of Students Training of Teachers2011

Moodle format pictures

Version: 2.3

Big Blue Button Plug in2015

Google Docs

Help Request Form

Moodle format pictures

Moodle format pictures

Moodle format pictures

HYBRID ON-LINE PROGRAM

420 hours on-line + 210 hours in class + 105 hours internship

Create your own schedule:

Monday to Friday: 8:30am 11:30am 12:30pm 3:30pmTuesday and Thursday: 5:30pm 8:30pm

Requirement: 15 hours per week (which includes 1 day in-class)

Hybride Delivery Stucture

TRANSITION FROM CURRRENT INDIVIDUALIZED TO THE HYBRID DELIVERY

Creation of a New Pathway on Moodle Adjust Course Packs per ModuleDevelop the Hybrid Learning GuideIncorporate Learning Evaluations (Quizzes)Creation of Interactive Exercises (Storyline)Develop a Help Request Form (Google Forms)Track students requests (Google spreadsheet)Use of the Big Blue Button

Actions

HYBRID DELIVERY

Material Requirement for the Student: Computer with a webcam Internet access Head phones and microphone

Material Requirement for the School: Work Desk Two Computers with a webcam Telephone Line E-mail address Production of Promotional Video Creation of On-Line Course content

Requirements

INFORMATION

Website: www.bilingualtraining.ca under: Vocational Programs then: Hotel Reception View our video!

Moodle url: http://portal.swlauriersb.qc.ca/moodlecdc/

Contact Person: Tami Belhadj Pedagogical Consultant 450-688-2933 ext. 4120 tbelhadj@swlauriersb.qc.ca

Hotel Reception a world of opportunities!www.swlauriersb.qc.ca