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Niclas Elfström
The better the question. The better the answer.The better the world works.
Digitaliseringen förändrar driften av fastigheter – vilka möjligheter och risker medför detta?OfficeInsights, 9 februariNiclas Elfström, EY Advisory services
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Three ”mega trends” will radically change how we are working with RE & FM
Digital RE & FM New SourcingBusiness Models
New ways of workingwithin core business
Source: EY Advisory, Workplace Solutions
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Of senior executives agree that data should be at the heart of decision making,Gartner, 2014
81%Increase in operational efficiency through effective collaboration,Information Week, 2013
131%Of business relationships managed without human interaction by 2020,EY, 2016
85%
Digital trends are changing the way we work Future RE &
FM
Environmental impact
Asset control
Flexibility
Productivity
Employee satisfaction
Globalization of companies requires a workplace that is designed to facilitate knowledge sharing and virtual company collaboration
Digitalization trends such as mobility, Internet of Things, analytics, cloud and robotics
Increasing speed of digital transformation and disruptive technology both to drive growth and internal efficiency
Cloud solutions for better knowledge and information sharing
50 billion connected things will be in use by 2020 in e.g. buildings, on wrists etc. The vast amount of data can significantly improve the business
Increasing number of virtual meetings. 100% of video conference users say video conferencing helps them accelerate decision-making
Reduction of energy consumption through updated automation and sensing technology by 2020EETimes, 2014
20%
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Similarly, processing costs have declined by nearly 60X over the past 10 years, enabling more devices to be not just connected, but smart enough to know what to do with all the new data they are generating or receiving.
Smartphones are now becoming the personal gateway to the data, serving as a remote control or hub for the connected building, connected car, or the health and fitness devices consumer are increasingly starting to wear
With Wi-Fi coverage now ubiquitous, wireless connectivity is available for free or at a very low cost.
As voluminous amount of unstructured data will be generated, the availability of big data analytics is a key enabler.
Scalable, flexible software through cloud solutions is a key enabler.
The cost of bandwidth has also declined precipitously, by a factor of nearly 40X over the past 10 years.
Sensor prices have dropped to an average 60 cents from $1.30 in the past 10 yearsAffordable sensors and Microcontrollers
Affordable bandwidth
Drop in compute and storage cost
Smartphones
Ubiquitous wireless connection
Big data technologies
Proliferation of cloud infrastructure
The rapid technology development has made is cheaper to invest in Internet of Things (IoT)
Source: EY Advisory, 2016
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DataAnalytics
& Big data
Overview to the digital solutions within workplace – many are already established in mature organizations
IT applications
Knowledge Management & Collaboration
Communication from anywhere at any time
Internet of thingsASSET CENTRICPEOPLE CENTRIC
BENEFITS• Cost reductions• Increased employee engagement• Workforce efficiency
• Decreased m2 per employee• Services when needed• Enhanced meeting
room utilization
• CO2 reduction• Increased asset
control
Robotics process automation
AIArtificial intelligence
Robots
Virtual reality
3D printersCyber Security
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Suppliers are knocking on the door to sell Digital Workplace solutions
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Communication, Robotics, Collaboration & IoTwere the most common answers to the question of which area is of highest priority within digital workplace
What do Head of RE & FM from some of the largest companies in the Nordics say about Digital Workplace?
Do you have a Digital Workplace strategy?
71%
25%
We have a strategy and it is implemented
4%
We have a strategy but it is not implemented
We do not have a strategy
27%
60%
13%
Create a more cost efficient workplace
Other
0%
Increase employee
satisfaction
0%
Increase the attractiveness as employer
Increase employee efficiency
The biggest reason to develop our Digital Workplace is to…
34 companies from across the Nordics participated in the survey during two EY events.
Source: EY HoFM Sweden Nov 11-12 2016 EY HoFM Norway Nov 16-17 2016
Examples of participants:
73 % of the participants plan to initiate a project connected to Digital Workplace during the next 12 months
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IoT offers significant benefits within RE & FM
Source: http://www.nrel.gov/continuum/homes_buildings/sensors.html
http://www.eetimes.com/author.asp?section_id=36&doc_id=1323036
Inform users where vacant locations are to be found in buildings, analyze effective occupation patterns of buildings
Occupation sensors
Register energy consumptions and analyze patterns to avoid waste
Connected meters
Monitor asset behavior (ie: elevator, escalator) and warrant maintenance in a timely manner, reducing risks of safety and avoiding failure situations
Critical Asset Sensors
► Cameras and sensors to measure workplace utilization in real-time
► Service on-demand, for instance cleaning of toilets based on usage instead of frequency
► Sensors in buildings to adapt e.g. ventilation and lighting to actual needs
► Smart meters that accurately analyze energy consumption to be able to reduce it
► Monitor usage of e.g. elevators and escalators to conduct preventive maintenance in a timely manner
► Track equipment through connected assets
The Internet of Things (IoT) is the network of physical devices, vehicles, buildings and other items - embedded with electronics, software, sensors, actuators, and network connectivity that enable these objects to collect and exchange data.
Area Function Examples
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Cyber attacks on facilities and digital systems are increasing
Hackers were able to change the levels of chemicals used to treat tap water during an attack on the outdated IT network of the plant
Source: http://www.wateronline.com/doc/water-wastewater-utilities-high-risk-cyberattack-0001http://www.infosecurity-magazine.com/news/water-treatment-plant-hit-by/http://www.computerworld.com/article/2487452/cybercrime-hacking/target-attack-shows-danger-of-remotely-accessible-hvac-systems.html
US based retail firm Target suffered a cyber attack. The HVAC firm had access rights to Target's network for carrying out tasks like remotely monitoring energy consumption and temperatures at various stores. The Target data thieves used the remote access rights to gain a foothold on the retailer's network and subsequently leapfrog onto the company's payment systems stealing 40-million credit and debit cards
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5 practical ways RE & FM function can help strengthen cybersecurity
1. Protect your building management system► When choosing external vendors that use your networks for certain purposes, make sure you're aware of the information they have
access to, how they are using the information and that they too have security measures in place.
2. Create a strict password/ID policy► Having simple user IDs and passwords creates a weak link that hackers can exploit. It’s important to create a policy for both
password and ID creation.
3. Monitor and protect easy access points► a good idea to inspect your building for any easy access DSL points you might not even know exist. Sometimes these lines will be
installed by facility staff in order to simplify maintenance, but an unprotected line can create an entry point for hackers.
4. Consistently update your company software► Most software development is reactionary — meaning updates to the codebase usually occur after certain entry points are found.
Failing to regularly update your software is essentially the same as leaving your front door wide open.
5. Encrypt your network and limit certain access► Make sure that your WiFi network and any internal networks you use for information sharing are encrypted and password
protected. Setting up basic web filters will help prevent employees from visiting non-secure websites that might install malware on the local network.When explaining to employees why their access is restricted, frame your reasoning as a need to protect company software and data. It’s not a limitation of staff freedom; it’s a preventative measure for their security and the company's.
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Through Robotics Process Automation (RPA) a “virtual workforce” is engaged to perform rules-based tasks
Robots and People – a powerful combination► Robots deliver repetitive, deterministic, high-volume tasks
efficiently► People build relationships, provide subjective judgement, deliver
low-frequency and exception tasks, and manage change and improvement
The definition of a robot is a mechanical or virtual artificial agent. Within RPA a robot is a non-physical software robot
The robots can be seen as a virtual workforce – its capacity can be used to work with whatever tasks you decide.
The software robots sit alongside existing infrastructure, governed and controlled by IT
One robot can work on one computer – thus you need as many computers as robots in the virtual workforce. The computers can be located anywhere.
A robot replicates human actions in a stable and robust way but much quicker and can work 24/7
What is RPA?
► Administer leases► Manage lease accounting and requirements► Manage portfolio data and documents► Error reports► Develop operational budget► Manage customer relations► Manage chargebacks► Withdraw reports and standard perform generic
analyses► Maintain workplace data and documentation► Manage and control projects► Perform closeout
REFM processes with RPA potential
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New demands for collaboration and agile functionality increasingly drive the market for workplace IT systems
► Total cost of ownership on full portfolio of real estate and facilities
► IT strategy links more tightly to the RE & FM strategy, many organizations in process of investing best-of brand visavi best of breed
► Increased focus on implementing fit-for purpose IT solutions within RE & FM, however still data quality and handling of master data in many cases unsatisfactory
► The best advancement will be for IT platforms to connect information seamlessly and visually to navigable 3D drawings of the buildings they support
► SaaS represents the significant (and growing) majority of IT deployments.
► Cloud based solutions – “anywhere, anytime” access to data via portal interfaces
Sample of system providers Market outlook
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To sum up
Digital and IoT solutions are available in the market place
Risks and threats need to be controlled
A strategy is needed to set direction and establish priorities
Results potential is large
Environmental impact
Employee satisfaction
Productivity
Flexibility
Innovation
Cost savings Collaboration
Company brand Phas
e Lay the foundation for a Digital Workplace strategy
Analyze current Digital Workplace
experience and capabilities
Build insights in the Digital Workplace
marketDevelop To-be state Develop final Digital
Workplace Strategy
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Tack för uppmärksamheten!
Niclas ElfströmHead of Workplace solutions Nordics
Executive Director EY Advisory ServicesStockholm [email protected]
