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Interview Skills
Developed by: Student Career and Employment Centre
Job Interviews
Why are job interviews difficult? What are Canadian job interviews like?
– How long?– How many interviewers?– Casual or formal?
Purpose of an Interview
Resume
Job Interview
Purpose of the Interview
In the interview you: Explain why you are qualified Show you have the right
personality Listen for information about the
job and the company Decide if it is the right job for you
Preparing for the Interview
• Read the job posting and understand the position and the hours
• Practice interview questions• Research the company
• Salary• Know the name of the person who is
interviewing you
Choosing Clothing• Clothing should be
ProfessionalComfortable Conservative
• Make sure clothing is ready the night beforeFits properly, ironed, clean, no tags
• Polish your shoes
Type of Clothing In a formal interview for a professional
position you must wear a suit
In an informal interview you should wear business casual
Business Casual DressMen:Pants: Khaki pants, neatly pressed!Shirts: Polo shirts (tucked in); or a
buttoned down long-sleeve solid shirtSocks: Wear dark socks, mid-calf length so
skin is not visible when you sit downShoes: Shoes that are in good condition
should be worn. No sandals, athletic shoes or hiking boots
Attire for Men
Business Casual DressWoman:Pants/Skirts: A woman can wear casual
pants or skirts. A knee-length skirt is preferable
Shirts/Sweaters/Jackets: Tailored shirts or blouses, tailored knit sweaters and sweater sets are appropriate. A tailored jacket can be worn
Shoes and Hosiery: Closed-toe shoes, sandals which are neither extremely dressy nor extremely casual are appropriate. Hosiery should be considered with skirts.
Attire for Women
Personal Grooming
Well-groomed hair Neat nails Jewellery – less is best No political or religious buttons Light perfume and make-up Fresh breath
Going to the Interview
Know the location and travel time Arrive early Know the name of the person who is
interviewing you Bring your references and resume
Arriving at the Interview Do not bring anyone Do not bring coffee Turn off your cell phone Be VERY nice to the receptionist
Words 7%
Body Language55%
Tone38%
Communication:
Body Language: how to make a good first impression?
Shake hands (always) Smile Eye Contact Be: Positive / Enthusiastic/ Confident Good posture Voice / Tone Be aware of your hands
Answering Questions What information are they looking for? Take every opportunity to describe:
Skills, training, experience Personality Suitability to the job
Avoid “Yes” or “No” answers Be honest but focus on your strengths Finish your answers on a positive note
Example: “I do not have experience but I am very eager to learn”
Ask for clarification
Interview Questions - Examples1) Tell me about yourself.2) Why do you want to work here?3) What are your weaknesses? 4) What salary do you expect?5) What do you think about your
supervisors?6) What do you know about this company?
Behavioural Interview Questions? Take your time Answer honestly What information are they looking for? Which skills (hard and soft) did you use? What were the results? Did you learn from the situation? If you cannot remember a situation from the
past, answer as a hypothetical question
Sample Behavioural questions1) Describe an occasion when you exceeded
expectations. 2) Describe a situation when your work was
criticized.3) What would you do if you disagreed with
the boss?4) What would you do if you learned a co-
worker was criticizing your work behind your back?
Questions to ask an Interviewer1. Are there opportunities for advancement?
2. Who would be my immediate supervisor?
3. Is there a probationary period? How long is it?
4. Is there a job orientation, or do you provide training on the job?
5. What are the most important demands/ challenges of this job?
6. When will you be making your decision?
7. On what basis will my performance be evaluated?
Closing Ask about the next step Shake hands and say “Thank you” Send a Thank You note
Unacceptable QuestionsEmployers can ask any questions about your
ability to do the job
Employers should not ask about:Gender Family Status AgeIncome Home country SizeReligion Military Service HealthPhotos Membership WCBSexual Orientation
Answering Unacceptable Questions
Do you feel comfortable? Is the interviewer making conversation? Ask why the information is needed?
Interview Do’s
Cell phone
Eye contact
Preparation
Ask for clarification
Listen
Questions
Arrival Be honest Make notes
HandshakeShow respect
Positive attitude
Thank you letter
Dress codeNext step
Interview Don’ts
Arriving too early
Arriving too late
Falsified materials
Yes or no answers
Falsified answers
Chewing gum Bringing company
Cigarette smoke
Salary interest
Negative comments
Posture
Desperation