Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27

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  • Technology Skills for Library Staff: Effective & Engaging Training Programs January 27, 2016

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    Using ReadyTalk

    Chat to ask questions All lines are muted If you lose your Internet connection,

    reconnect using the link emailed to you If you lose your phone connection, re-

    dial the phone number and re-join ReadyTalk support:

    800-843-9166

    Your audio will play through your computers speakers. Hear an echo? You may be logged in twice and will need to close one instance of ReadyTalk.

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    You Are Being Recorded

    This webinar will be available on the TechSoup website along with past webinars: www.techsoup.org/community/events-webinars You can also view recorded webinars and videos on our YouTube channel: https://www.youtube.com/TechSoupVideo You will receive an email with this presentation, recording, and links within a few days Tweet us @TS4Libs or using the hashtag #ts4libs

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    TechSoups Story

    We are a global network of 62 partner nonprofits that provide the best technology resources to over a half-million organizations in 127 countries.

    We connect organizations and people with the resources, support, and technology they need to change the world.

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    TechSoup Product Donation Programs

    Donated technology, education, and community resources for libraries. Save costs, magnify impact, and extend reach.

    http://www.techsoup.org/libraries

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    Diana Laughlin Estes Valley (CO)

    Library

    Presenters

    Assisting with chat: Ginny Mies & Susan Bard

    Rachel Schmidt Sunnyvale (CA) Public Library

    Crystal Schimpf Webinar Producer

    Tech Soup for Libraries

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    Poll #1

    Are your librarys staff excited about learning about technology? Yes! Some are, some arent No, but they No, they refuse to learn Not sure

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    Poll #2

    What library technology topics would be most needed for staff training in your library? eBooks Library eResources Library Catalog Library Wi-Fi Public Computer Software Other (share in chat)

  • 9

    From Tech Shy to Tech Savvy

    Diana Laughlin Estes Valley Library Estes Park, Colorado dlaughlin@estesvalleylibrary.org http://www.estesvalleylibrary.org/

  • Estes Valley Library Cardholders 10,277

    Items Checked Out 225,369

    Library Visits 188,189

    Programs Offered 656

    Program Attendees 19,106

    Located in Estes Park, CO

    Population 5,858

    Median Age 51.5

    Gateway Community of Rocky Mountain National

    Park, which is visited by 3 million people each year.

  • Tech Shy to Tech Savvy:

    Tech core competencies for library staff

    Formal training process

    Every staff member participated

    Delivered over 6 months

    Before offering public tech literacy programming

    Library Director requested a quantitative assessment of staffs tech skills

  • e Services

    Connecting to library Wi-Fi

    A/V in meeting rooms

    File management

    Copiers and printers

    Our Skill Priorities:

  • Get buy in Build trust Take it slow Be transparent

    We were all terrified. Maggie Claiser, Senior Services Librarian

  • Adults learn new skills best when learning is hands-on. Multiple formats: Small group trainings, one-to-one help, instructions available on staff website. Self- Directed: You can learn tech skills in any way that you like. Relevant: Which customer tech questions are the most difficult for you to answer? How do our customers get stuck with this task?

  • Costumes,

    Funny animal videos,

    Tech scavenger hunt,

    Team bandanas,

    Green screen staff pics

    Keep it fun!

  • Hold staff accountable to learning with clear timelines

    List of tech competencies

    Mid-Term: 30 minutes of tech tasks to complete

    Final Assessment: 60 minutes of tech tasks to complete

    Im so proud of my B!

    -Anonymous

  • Average Final Assessment Score = 90% Staff members are stepping up to assist in areas where they were at a loss just 4 months ago.

    - Mark Riffle Technical Services Supervisor

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    Questions? Diana Laughlin Estes Valley Library Estes Park, Colorado dlaughlin@estesvalleylibrary.org http://www.estesvalleylibrary.org/

    Please type your questions in the chat window. Send twitter questions to @techsoup4libs

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    Tech Ninja Training

    Rachel Schmidt Sunnyvale Public Library Sunnyvale, California rschmidt@sunnyvale.ca.gov sunnyvalelibrary,org

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    Questions? Rachel Schmidt Sunnyvale Public Library Sunnyvale, California rschmidt@sunnyvale.ca.gov sunnyvalelibrary,org

    Please type your questions in the chat window. Send twitter questions to @techsoup4libs

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    TechSoup for Libraries

    Have a story to share? Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!

    http://techsoupforlibraries.org/

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