Technology Skills for Library Staff: Effective & Engaging Training Programs January 27, 2016

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Diana Laughlin Estes Valley (CO)

Library

Presenters

Assisting with chat: Ginny Mies & Susan Bard

Rachel Schmidt Sunnyvale (CA) Public Library

Crystal Schimpf Webinar Producer

Tech Soup for Libraries

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Poll #1

Are your library’s staff excited about learning about technology? •  Yes! •  Some are, some aren’t •  No, but they •  No, they refuse to learn •  Not sure

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Poll #2

What library technology topics would be most needed for staff training in your library? •  eBooks •  Library eResources •  Library Catalog •  Library Wi-Fi •  Public Computer Software •  Other (share in chat)

9

From Tech Shy to Tech Savvy

Diana Laughlin Estes Valley Library Estes Park, Colorado dlaughlin@estesvalleylibrary.org http://www.estesvalleylibrary.org/

Estes Valley Library

Cardholders 10,277

Items Checked Out 225,369

Library Visits 188,189

Programs Offered 656

Program Attendees 19,106

Located in Estes Park, CO

Population 5,858

Median Age 51.5

Gateway Community of Rocky Mountain National

Park, which is visited by 3 million people each year.

Tech Shy to Tech Savvy:

Tech core competencies for library staff

Formal training process

Every staff member participated

Delivered over 6 months

Before offering public tech literacy programming

Library Director requested a quantitative assessment of staffs’ tech skills

e Services

Connecting to library Wi-Fi

A/V in meeting rooms

File management

Copiers and printers

Our Skill Priorities:

Get buy in Build trust Take it slow Be transparent

“We were all terrified.” Maggie Claiser, Senior Services Librarian

Adults learn new skills best when learning is hands-on. Multiple formats: Small group trainings, one-to-one help, instructions available on staff website. Self- Directed: You can learn tech skills in any way that you like. Relevant: Which customer tech questions are the most difficult for you to answer? How do our customers get stuck with this task?

Costumes,

Funny animal videos,

Tech scavenger hunt,

Team bandanas,

Green screen staff pics

Keep it fun!

Hold staff accountable to learning with clear timelines

•  List of tech competencies

•  Mid-Term: 30 minutes of tech tasks to complete

•  Final Assessment: 60 minutes of tech tasks to complete

“I’m so proud of my B!”

-Anonymous

Average Final Assessment Score = 90% “Staff members are stepping up to assist in areas where they were ‘at a loss’ just 4 months ago.”

- Mark Riffle Technical Services Supervisor

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Questions? Diana Laughlin Estes Valley Library Estes Park, Colorado dlaughlin@estesvalleylibrary.org http://www.estesvalleylibrary.org/

Please type your questions in the chat window. Send twitter questions to @techsoup4libs

19

Tech Ninja Training

Rachel Schmidt Sunnyvale Public Library Sunnyvale, California rschmidt@sunnyvale.ca.gov sunnyvalelibrary,org

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Questions? Rachel Schmidt Sunnyvale Public Library Sunnyvale, California rschmidt@sunnyvale.ca.gov sunnyvalelibrary,org

Please type your questions in the chat window. Send twitter questions to @techsoup4libs

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