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© Silver Group 2016
Kim Walker, CEO Silver Group
www.age-friendly.com
Hooray for big data
© Silver Group 2016
But there are issues …..
© Silver Group 2016
In the commercial world, clients want to know
© Silver Group 2016
“How Age-Friendly are we relative to our other products, other brands and competitors?"
• Communications • Common areas • Rooms • Online • Service
© Silver Group 2016
© Silver Group 2016
3.9
3.1
4.1
2.9
0 1 2 3 4 5
Sydney
Toronto
All cities
Melbourne
Age-Friendly Buildings
Source: Fictitious data for illustration purposes only
Improvements over time
© Silver Group 2016
2.5
2.8
3.5
3.7
3.9
2.6 2.7
2.8 2.9
3.1
2.5
2.7
3
3.5
4.1
2.3
2.5
2.8 2.9 2.9
2
2.5
3
3.5
4
2011 2012 2013 2014 2015
Sydney
Melbourne
Toronto
All cities
Source: Fictitious data for illustration purposes only
Key strengths
© Silver Group 2016
Sydney Melbourne Toronto All cities
Adequate Signage 4 3 5 2.5Elevators 4 3 3 3.5Flooring 3 2 3.5 2.5Public Toilets 4 4 5 3.5Railings on Stairs 3 3 3.5 3.5Ramps 4 3.5 4.5 3Rest Areas 4 2.5 3.5 2Stairs 5 3.5 4.5 3
3.9 3.1 4.1 2.9
Source: Fictitious data for illustration purposes only
Other comparisons are revealing
© Silver Group 2016
0
1
2
3
4
5 Buildings
Civic Participation
Communication and Information
Community and Health Services
Community Support
Employment Housing
Outdoor Spaces
Respect and Social Inclusion
Social Participation
Transportation
Sydney
Melbourne
Toronto
All cities
Source: Fictitious data for illustration purposes only
170 items. 5 hotels. 4 cities.
© Silver Group 2016 Source: AF Brands. Case study
© Silver Group 2016 Source: AF Brands. Case study
With this information we can ….
1. Understand strengths and weaknesses
2. Prioritise actions and budgets
3. Take corrective action
4. Monitor progress – absolute and relative
5. Learn from the experience of others
© Silver Group 2016
© Silver Group 2016
Galileo
© Silver Group 2016
© Silver Group 2016
ageing body ageing mind
ageing senses
© Silver Group 2016
The AF Toolset
© Silver Group 2016
A wealth of great thinking
© Silver Group 2016
SWEAT-R
The challenge 1. Consolidate the best thinking in a single tool
2. Simple to use
3. A consistent set of indicators
4. Use a standardized ‘scoring’ system
5. Allows multiple, simultaneous inputs
6. Open source for constant improvement
7. Low cost
8. An over-riding philosophy
© Silver Group 2016
© Silver Group 2016
© Silver Group 2016
WHAT WE HAVE DONE
Created and tested a platform to measure Age-Friendliness
WHAT YOU CAN DO
Try the AF Cities app and let us have your feedback
WHAT WE CAN DO
TOGETHER
Consolidate the indicators, develop the questions and metrics
Email: [email protected]
Twitter: @ageingworld
© Silver Group 2016
One audit at a time
Making the world more Age-Friendly
