17
VERSIÓN 1.1 COLLABORATION SOLUTIONS 28/05/14 1 Remote e-Detailing Pharmaceutical

e-Detailing Platform 100% interactive

Embed Size (px)

DESCRIPTION

e-Detailing Platform 100% interactive

Citation preview

Page 1: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 1

COLLABORATI

ON

SOLUTI

ONS

28/05/14

1

Rem

ote e

-De ta

i li n

g

Pharm

aceut i

ca l

Page 2: e-Detailing Platform 100% interactive

¿who we are ?

V E R S I Ó N 1 . 128/05/14

2

We are a group of companies with 15 years of operation in Mexico dedicated to the integration of telecommunications and collaboration solutions to meet corporate communication needs of companies in Mexico and Latin America.

Collaboration Service Leaders in Latin America. With a team of over 40 members Developers in Mexico and India A Comprehensive Portfolio of Services Collaboration

Page 3: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 1

Product Portfolio

28/05/14

We currently provide solutions:

• Conference Call: Freeswitch based on technology derived from Asterisk (Open Source) and running on Linux.

• Webconference: Based on WebRTC technology developed by Google • Conferencing Platform • IVR: virtual switch solution • Call Center Solutions • Development of mobile apps: We have developers for iOS and Android platform • Development of tailored functions, based on Java, PHP, MySQL and HTML:

Solutions tailored to customer.

3

Page 4: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 1

Diestro PharmaWeb - Remote e-Detailing

It is a Web application that allows representatives to promote Medical product portfolio of the company.This tool allows you to:

• Recording of all promotional calls • The Promotional calls are 100% real• Expand coverage and frequency of force health promotion• second contacts• Calls to physicians Remote locations (villages, distant cities)• Calls to physicians Suburbs in major cities or intermediate• Calls to Medical Centers, Hospitals, medical residents, students• Calls to national or international level (small countries)• Being permanently in contact with the physician target• Calls to other audiences : Nurses, Pharmacists

28/05/144

Page 5: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 128/05/145

Elements of our Managed Service Medical Calls

Web conference platform developed for the needs of the medical Promotion activities more efficient TrainingMonitoring and operation of the platform New Releases and Updates Development of new features Support Second and third level

Page 6: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 1

Features

28/05/146

Home

Access to Intranet

Access to Meeting

news

Dashboard

Module allocation and scheduling appointments

Live Call Screening

Module audits and reports

Representative Information

Recording module together

Ppt presentation of documents

prompter

Guide cycle folder

Page 7: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 128/05/147

Chat audiovisual content Library files and documents Section of rapid surveys (with online results) Viewing and downloading documents (library) Integration of participants per conference call Outbound calls via internet (possibility of communication to landline or cell

Physician) Log of Meeting

Page 8: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 1

Proof of Concept

28/05/148

The prototype to be used in the PC has the following features: :

Log In page with Look & Feel of the company They can select the access mode, either as Representative or

Medical. They can select the category (specialty) who need to submit. Within the application find video presentations and preloaded

according to the selected specialty. They may choose from the presentations and videos to show the

doctor. Chat Area Dialpad which enabled to make calls directly to the Physician`s

computer equipment whether mobile phone or his office. Module surveys Medical Needs

Page 9: e-Detailing Platform 100% interactive

V E R S I Ó N 1

Home They can choose to enter as a promoter, manager or telemarketer. As well as a doctor who will attend an appointment has been scheduled.

28/05/1

4 9

Page 10: e-Detailing Platform 100% interactive

V E R S I Ó N 1

Dashboard You can have a complete and summary view of the visits, scheduled appointments, usage statistics, upcoming appointments as well as the activity of each of the Reps.

28/05/1

4 10

Page 11: e-Detailing Platform 100% interactive

V E R S I Ó N 1

Managing library contents Page for updating the content to be available for the Reps make their

Calls. The content is multimedia, it can contain videos, presentations and documents.

28/05/1

4 11

Page 12: e-Detailing Platform 100% interactive

V E R S I Ó N 1

APPOINTMENT SCHEDULING THE NARROW PERSONNEL APPOINTMENTS, USE THIS SCREEN TO SCHEDULE THE APPOINTMENT TO REP OCCUPATION

BASED ON YOUR SCHEDULE. IN ADDITION TO THE POSSIBILITY OF LAUNCHING A CALL "IN FLIGHT" WITH REPS AVAILABLE.

28/05/1

4 12

Page 13: e-Detailing Platform 100% interactive

V E R S I Ó N 1

REP TIMING MANAGEMENT

THE REP WILL SEE HOW YOU ORGANIZED YOUR DAY AND MONTH. IN ADDITION TO THE CONTENT AVAILABLE ON THE BASIS OF QUOTATIONS ACCORDING TO THEIR SPECIALTY.

28/05/1

4 13

Page 14: e-Detailing Platform 100% interactive

V E R S I Ó N 1

TELEMARKETING MODULE TO SCHEDULE APPOINTMENTS WITH REPS AVAILABLE. IT CAN BE BASED ON SEVERAL CRITERIA, INCLUDING THEIR SPECIALTY, THEIR SPARE

TIME OR SOME OTHER DEFINED CRITERIA.

28/05/1

4 14

Page 15: e-Detailing Platform 100% interactive

V E R S I Ó N 1

MODULE TO CARRY THE MEDICAL CALLTHE REP HOLDS HIS APPOINTMENT HAVING MULTIPLE ITEMS

Keyboard to initiate the call to the doctor if

necessary

Area to write and chat with

the doctor

Area to schedule a

next appointment

Area showing the slides within the presentation

being made

Presentations and documents available to the physician

Videos available to

strengthen the presentation

28/05/1

4 15

Page 16: e-Detailing Platform 100% interactive

V E R S I Ó N 1

SCREEN PRESENTATION FOR THE PHYSICIANTHE PHYSICIAN RECEIVES THE PRESENTATION VIA THE FOLLOWING WHICH THE REP CONTROLS.

Area showing videos from the

Rep strengthening the

promotional message

Section Surveys Marketing

Information related to the Rep

Area where the doctor can write

and chat with Rep

Display area of the

promotional Message

28/05/1

4 16

Page 17: e-Detailing Platform 100% interactive

V E R S I Ó N 1 . 1

Juan Carlos ReyCarrera 51 No. 97a-37, Ofna 402Bogotá ColombiaTrab.: +57 (1) 6364155Móvil: +57 (313) 2910715email: [email protected] 2: [email protected]: juancarlos.rey 

Antonio Mayer LucidoGeneral Antonio León 65 bis,Col. San Miguel Chapultepec,Deleg. Miguel HidalgoMéxico, D.F. 11850,MéxicoTel: +(5255) 5234 6521 al 24email: [email protected]

 28/05/14

17