Jens Knoblich

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Jens Knoblich, Service Solutions Manager, Sodexo Zehnacker Healthcare'Comprehensive service solutions for the Healthcare Industry'

Text of Jens Knoblich

  • This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 1This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.

    22nd March National Healthcare C

    onference , Dublin

    Comprehensive

    service solutions

    for the healthcare

    industry

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    Your quality of life today?

    What defines your experience of the National Healthcare Conference?

    Transport toconference center

    Hostesses atwelcome desk

    Quality ofcoffee and food

    Qualifiedprofessionals

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    Quality of Daily Life in a Health Care Facility

    What defines a hospital experience?

    Guestservices

    Food andnutrition

    - Central call center- Patient transport

    Cleaning/Laundry

    Facilities management:building and technical

    maintenance

    - Sterilization- Clinical Technology

    Management- Laboratory services

    Medical treatment

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    A STRATEGIC OUTLOOK

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    Health care market challenges

    Demographicfactors

    Patternsof disease

    Social/societalfactors

    Politicalfactors

    Economicfactors

    Technologicalfactors

    Demand for Care (population)

    Supply of Care(healthcaresystems)

    While health care costs significantly rising

    Patient consumerism

    Availability of qualified labor

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    How to provide more while controlling costs?

    Partnering with an industry expert,who allows you to focus on your core business

    while they take care of the rest.

    A strategic, value-added and trusted partnerto make a positive impact on

    business performance.

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    Understanding specific challenges

    Increasing chronic diseases

    and complex treatments

    Competing to attract/retain

    best clinical staff

    Increasing patient consumerism

    Rising costs, reduced reimbursementsmean decreasing margins

    Hospitals are under pressure to deliver more while controlling costs

    The 4 challenges of the health care market

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    and strategic priorities of health care institutions

    " To be rated as an excellent employer "

    " To develop an international reputation "

    " To be one of my countrys top ten Hospitals "

    "To increase quality and safety "

    " To reduce costs and balance my budget "

    Specific challenges that require customized solutions

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    A VALUE-ADDED APPROACH

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    How a strategic partner can support health care performance

    Increasingefficiency andproductivity

    Improvingpatient

    satisfaction

    Improvingnursing

    motivation and retention

    Building hospital

    reputation to be the best

    provider of quality of care

    Developingnew revenue

    streams

    Reducingcost and balancing

    budget

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    Services to users

    Support services for client processes

    Technical support for equipment and infrastructures

    Standardization

    Comprehensive management

    Commitments onresults and total cost

    Deep Diagnosis of current szenario

    Full & joint understanding of outcomes

    Solution design Design

    The route to costumized solutions

    Design

    Manage

    Deliver

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    Optimizing health care institutions performance

    Improving the 3 key assets of an organization

    Increasedpeople satisfaction,

    motivation andeffectiveness

    Enhancedprocess quality,

    efficiency andproductivity

    Improved Infrastructure

    and equipmentutilization, reliability

    and safety

    Positively impacting financial and operational performance

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    Delivering tangible results and benefits

    Examples of outcomes

    People

    Process

    Infrastructureand equipment

    Increased staff satisfactionand motivation

    Heightened occupantcomfort

    Increased patient / visitor satisfaction

    Enhanced staffProductivity

    Reduced absenteeismand staff turnover

    Increased process qualityand effectiveness

    Ensured regulatorycompliance

    Lowered operating costs

    Reduced carbon, energy, water and waste footprint

    Extended life of physical assets

    Maintained assetsfunctionality and safety

    Lowered capitalexpenditure

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    Sodexo provides high-impact solutions for hospital performance

    Direct and immediate impact on clients business continuity

    Retail management

    Patient feeding

    Cafeteria

    Gift Shop/retail

    Facility Management/Engineering

    Mail services

    Linen and laundry

    Office cleaning

    Guest hotel

    Generic services

    Sterilization services

    Laboratory services

    Biomedical cleaning

    Bed management

    Clinical technology management

    Logistics(patient, materials)

    Service assistants

    Clerical staff

    Hospital CoreActivities

    Healthcarespecific services

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    German Heart Institute Berlin, Germany

    RESULTS

    CHALLENGES Reinforce international

    reputation for excellence Retain and attract elite medical staff

    Attract patients from around the world Generate cost effiency

    SODEXOS HIGH-IMPACT SOLUTION More than 20 strategic

    services from patient transport

    to technical maintenance

    Including core activity services such as sterilization where quality is

    critical

    Highest medical standards

    90% patients transported in < 5 min.,

    5,000 boxes of surgical instruments sterilized a week

    Compliance: KTQ certification and Moody ISO 9001 certification for

    process

    Improved hospital experience

    Guest house 100% bookedserving 1,000 international

    guests per yearInternal call center for all staff members

    to manage their requests efficiently

    Reduced operating costs

    Over 250K savings in transport and sterilization services

    52% savings in bed management 10% savings in technical

    maintenance

    MEASURABLE RESULTS

    A long-term partnership with a shared common vision

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    German Heart Institute Berlin, Germany

  • This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 17A TRUSTED PARTNER

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    15.3 bn REVENUES380,000 EMPLOYEES

    ON 34,000 SITESIN 80 COUNTRIES

    SERVING 50 million CONSUMERS DAILY

    Sodexo is a world leader in Quality of Daily Life Solutions

    This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.

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    Sodexo in the health care industry

    High-impact solutions for improved hospital performance

    60,000health careexpert employeeshealth care institutions 40years experience80countries worlwide

    World leader

    in Quality of Daily

    Life Solutions

    4,300

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    Why Sodexo?

    An international network of health carespecialists

    Tangible results linked to clients

    strategic priorities

    High-impactsolutions thatcontribute to

    hospital performance

    A strat