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Ettore TurraArea Sistemi di Gestione, APSS Trento
DESIDERABILEFATTIBILE SOSTENIBILETurra E*, Guarnier A*, Nollo G**, Troncon R**, Ventin M***
• APSS Trento, **Università di Trento, ***Design Decode
https://www.ideo.com/images/uploads/thoughts/IDEO_HBR_Design_Thinking.pdf
IDEO (https://www.ideo.com/ e IDEO.ORG (http://www.ideo.org/)
http://thisisservicedesignthinking.com/
http://jnd.org/dn.mss/LWCChapter1.pdf