Janis Rozenblats: Discovering the Customer Journey

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  • Discovering the Customer Journey

    Janis RozenblatsFounder / CEOMailigen.com

  • UX?

  • UX?

    human-computer-human

  • UX source: acclaimimages.com

  • businessneeds

    userneeds UX

  • Found on Google

  • Visited Website

  • Viewed Pricing

  • Signed Up

  • onboarding source: acclaimimages.com

  • Ac;vated

  • Created a List

  • Sent a Campaign

  • Saw Reports

  • easy? source: acclaimimages.com

  • NPS invite Trello Desk VotingNPS survey

    Engaged Clients Customer Interviews

    Persona Validation through Interviews

  • Customer Journey Mapping

  • Customer Journey Optimization

  • jobs done! source: outsideonline.com

  • business needs? source: outsideonline.com

  • Lifecycle Email Strategy

  • Lifecycle Email Strategy

  • support source: acclaimimages.com

  • Be always available

  • support! source: mailigen J

  • 320 pages of brain food

  • Designing UX is influencing someone by designing something

    for them.

    I believe

  • Thoughts, ideas, questions...

    Janis Rozenblats

    cell: +371 29652066email: janis@mailigen.com