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The Crucial Dialogue Model
Crucial Dialogues are ‘daily’ applications of
CREATIVE INTERCHANGE
Model
The concept ‘model’ as used in ‘Crucial Dialogue Model’ means a simplified representation of [a part of] reality.
A model only describes the complex reality in a simplified way, and is therefor never ‘correct’.
Thus a model can continuously be improved, also ‘our’ model.
1 mei 20232 Johan Roels
Crucial Dialogue Model
Essentially, all models are wrong, but some are useful
George E.P. Box British mathematician and
professor of statistics at the University of Wisconsin
Q: Why do I think my model is useful?A: Because it taught me a lot, even after I developed it. Just as another model I developed in the nineties: ‘The filtering Tower’.
1 mei 20233 Johan Roels
Model
Dialogue
DiaLogos; Dia means through ; Logos means “the word”; Peter Senge: “Flow of Meaning” ; Dialogue: “Flow of meaning in
words and images through the participants of this form of conversation”.
1 mei 20234 Johan Roels
Crucial Dialogue Model
What Makes a Dialogue Crucial?
According to Patterson et al. the ‘crucial’ dialogue should have following characteristics:
There is a problem; The insights regarding this problem are
substantial different The conclusion of the conversation is really
meaningful; Emotions are firing.
1 mei 20235 Johan Roels
Crucial Dialogue Model
1 mei 20236 Johan Roels
Crucial Dialogue Model is based on:
Creative InterchangeHenry Nelson Wieman(Man’s Ultimate Commitment)
Charles LeroyPalmgren(The Chicken Conspiracy &The Flight of the Eagle)
Crucial Dialogue Model
Facts, Observations, Objective Data
Feelings, Emotions,
Creative Tension
Beliefs, Suppositions, Expectations, Mindset,
Frame of Reference
Strategy, Resources, Approach, Action Plan
Commitment(PCCP)
Definition of Problem
Result:a
(temporary)Insight
Result:a
(temporary)Decision
LEARNING CHOOSING?
COMMUNICATION IMAGINATION
APPRECIATION TRANSFORMATION
REFLECTING DECIDING
Four phases of the ‘Lemniscate’ Crucial Dialogue Model
Crucial Dialogue Model 1 mei 20237 Johan Roels
The Crucial Dialogue Model: 4 Phases, 8 Basic Conditions & 16 Skills
Communication: Basic conditions: Trust and Openness Skills: Crucial Question, Advocacy and Inquiry, Non verbal
communication and Confirmed ParaphrasingAppreciation:
Basic conditions: Curiosity and Tolerance for Ambiguity Skills: Asking Questions, Finding Positives, Integrate
Differences and Use of Mental ModelsImagination:
Basic conditions: Connectivity and Creativity Skills: Reframing, Use of Analogies, Use of Metaphors and
4 Plusses and a WishTransformation:
Basic conditions: Tenacity and Interdependance Skills: Repetition & Evaluation, Feedback (PR & C), Dare
to Change and Process Awareness
1 mei 20238 Johan Roels
Crucial Dialogue Model
The Middle of the Crucial Dialogue Model?
In the middle of the Crucial Dialogue Model there is not only the question to be answered or the problem to be solved.In the middle you'll find too: those who will answer the question or the ‘problem’ owners AND solvers, with their:
Intrinsic worth (the head of the butterfly); Core values and qualities (the body of the
butterfly); Personal Purpose, Positive Intention and Personal
Commitment (the tail of the butterfly)
This leads to following ‘Butterfly’ diagram:
1 mei 20239 Johan Roels
Crucial Dialogue Model
1 mei 202310 Johan Roels
Crucial Dialogue Model
Crucial Dialogue Model … Butterfly