Why organizations don’t learn

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  • maruays@hotmail.com7 2558

    mailto:maruays@hotmail.com

  • By Francesca Gino and Bradley Staats

    Our traditional obsessions success, taking action, fitting in, and relying on experts- undermine continuous improvement.

    From Harvard Business ReviewNovember 2015

  • :

    :

  • : 10

  • :

  • "

    (Learning Organizations)"?

  • 1. ( 1-4)

  • 1: (Fear of Failure) 2: (A Fixed Mindset) 3:

    (Overreliance on Past Performance) 4: (The Attribution Bias)

  • 1:

  • 2: (fixed)

    (growth)

  • 3:

  • 4:

  • ( 1) (Embrace and Teach

    a Growth Mindset)

    (Consider Potential When Hiring and Promoting) (Use a Data-

    driven Approach to Identify What Caused Success or Failure)

  • 2. ( 5-6)

  • 5: (Exhaustion) 6: (Lack of

    Reflection)

  • 5:

    12

  • 6: (always on)"

    15 20% 15

  • ( 2) (Build Breaks into the Schedule) (Take Time to Just Think) (Encourage

    Reflection after Doing)

  • :

  • 20-30

    () ()

  • (after-action-reviews: AAR) AAR

  • 3. ( 7-8)

  • 7: (Believing We Need to Conform)

    8: (Failure to Use Ones Strengths)

  • 7:

    Steve Jobs

  • 8:

  • ( 3) (Encourage

    People to Cultivate Their Strengths) (Increase

    Awareness and Engage Workers) (Model Good Behavior)

  • :

    ? ? ?

  • Lowes

  • 4. ( 9-10) 20

    Six Sigma

  • 9: (An Overly Narrow View of Expertise)

    10: (Inadequate Frontline Involvement)

  • 9: ""

  • 10:

  • ( 4)

    (Encourage Workers to Own Problems That Affect Them) (Give Workers

    Difference Kinds of Experience) (Empower

    Employees to Use Their Experience)

  • Steven Paul Jobs (February 24, 1955 October 5, 2011) was an American entrepreneur. He is best known as the co-founder, chairman, and CEO of Apple Inc.