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Agile Marketing (for B2B) #Agile4B2B #Agile4B2B | [email protected] | Bre6 Schklar | 303.325.7423

Agile Marketing for B2B Presentation

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This presentation was given at the Colorado chapter's Business Marketing Association (BMA) roundtable. Brett Schklar presented on the B2B's approach to making Agile work in a fast-paced, ever-changing world of B2B Marketing.

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Page 1: Agile Marketing for B2B Presentation

Agile Marketing(for B2B)

#Agile4B2B

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 2: Agile Marketing for B2B Presentation

Why Agile Now for Marketing? (The nerds have been doing this for almost 10 years)

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Death of the WATERFALL

Lifespan of a technology marketing professional

Long-term planning is OUT

Quick wins are IN

Content CADENCE drives inbound

Tools make it easier

Page 3: Agile Marketing for B2B Presentation

Customer vs community

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

(Sales) (Marketing)

(One-to-One) (One-to-Many)

(Non-Scalable) (Scalable)

Page 4: Agile Marketing for B2B Presentation

Changing Relationship of Sales & Marketing in B2BRemember when sales VP’s owned the customers?

SalesMarketing

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 5: Agile Marketing for B2B Presentation

Changing Relationship of Sales & Marketing in B2BMarketing builds communities

Marketing

Sales

And Stay down!

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 6: Agile Marketing for B2B Presentation

What is Agile? Speedy / Fast / Less is More / Quick to Prove / Quick to Fail / Prettier Dashboards !

Quick to Change / More Actions / More Often / Content Focused / Targeted

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 7: Agile Marketing for B2B Presentation

What is AGILE?Agile marketing is about taking small

steps, minimizing risk, and failing fast — all in an effort to figure out what works as

efficiently as possible. As a methodology, it focuses on an iterative approach to planning and

executing, learning quickly, and having a bias towards action. Agile marketing means listening to what your customer wants, programming your ads to reflect

relevant topics, updating, and measuring.Source: http://www.flite.com/downloads/Flite-Agile_Marketing_eBook.pdf

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 8: Agile Marketing for B2B Presentation

Why it’s great for the sales cycle?

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Sales Cycle Lifetime

Effo

rt /

Act

ivity

Page 9: Agile Marketing for B2B Presentation

Agile is a different format for Project Management

Listen

Create

Program

Measure

Adapt

Source: Brett the Great

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 10: Agile Marketing for B2B Presentation

You might already be doing it…

• A/B Testing

• Segmentation

• Personas

• Use Cases

• Products

Page 11: Agile Marketing for B2B Presentation

Tools of the tradeKanban Boards

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 12: Agile Marketing for B2B Presentation

Tools of the tradeKanban Boards

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 13: Agile Marketing for B2B Presentation

Tools of the tradeStand-ups

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 14: Agile Marketing for B2B Presentation

Tools of the tradeServices available

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 15: Agile Marketing for B2B Presentation

Measure or die!18 Key Measurement Metrics

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

• Content Downloads • Inbound Links • Lead Quality Score • Lead Volume • Social Media

Engagement • Social Media Reach • Subscribers • Website Traffic

• Cost of Customer Acquisition (COCA)

• Customer Lifetime Value

• Customer Retention Rates

• Employee Retention Rates

• Inbound Job Candidates

• Lead-to-Sale Conversion Rates

• Net Promoter Score (NPS)

• Profitability • Referrals • Revenue Growth

Page 16: Agile Marketing for B2B Presentation

Tools of the tradeStand-up rules

There are several goals for a daily stand-up meeting: !

To help start the day well To support improvement

To reinforce focus on the right things To reinforce the sense of team

To communicate what is going on

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

As a mnemonic device, think of GIFTS: Good Start, Improvement, Focus, Team, Status

Source: http://martinfowler.com/articles/itsNotJustStandingUp.html

Page 17: Agile Marketing for B2B Presentation

Agile in the form of Personas, Use Cases & The infamous 5 Elements of

B2B marketingWhere Agile gets SEXY!

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 18: Agile Marketing for B2B Presentation

Personas

Use  Cases

RelaConship  

Strategy

Demand  Gen

CreaCve

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 19: Agile Marketing for B2B Presentation

The Sales Guy

SMale in his early thirties to forties who is college educated with a BA. He is well spoken with an out-going personality.  He likes to compete almost as much as  he likes to win.

While he can be a team player he is more focused on personal performance than other employees.  !Has worked in high-tech direct sales and understands the business from many sides.  !Likely very comfortable with salesforce.com and likes using it to track sales performance and leads and to get a snapshot of his personal performance.  !He is likely frustrated with how long it takes to get paid on sales commissions and he wants clear data on how much he has earned in real-time.

ANATOMY

Thinking about which partners are performing and which can support his deals.

Watches sales carefully to see who is buying and to keep track of his commissions.

Concerned about inaccurate sales forecast.

Wants to meet the end customer for every transaction.

Wants access to inventory data so he can understand which partners are able to support deals.

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 20: Agile Marketing for B2B Presentation

The Sales Guy

HABITATTelephone  !Email  !LinkedIn  !Banner Ads / Retargeting  !Professional Member  !Organizations  !Networking Events

Objections

Primary  focus  should  be  on  the  ability  to  deliver  faster,  more  accurate  compensaCon,  more  accurate  forecasCng  and  end  customer  visibility.

I  don’t  want  a  soluCon  that  changes  the  way  I  do  things.  I  know  what  I’m  doing.  !How  do  I  know  your  data  is  as  accurate  as  you  say  it  is?  !How  can  I  tell  if  your  soluCon  is  customizable  to  match  my  needs?  !What  is  the  support  model  for  your  soluCon?  !How  can  I  get  my  channel  partners  to  adopt  this?

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 21: Agile Marketing for B2B Presentation

The Power of WHY   WHAT  

WHERE

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 22: Agile Marketing for B2B Presentation

In Action: Priority

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

PrioriCzaCon

Use  Case  1

Use  Case  2

Use  Case  3

Use  Case  4

Use  Case  5

Persona  1Persona  2Persona  3Persona  4Persona  5

Page 23: Agile Marketing for B2B Presentation

In Action: MCG Example

PrioriCzaCon

New  CEO New  Product  Launch

“Need  a  New  Web  site”

Missing  Sales  Targets

MarkeCng  Downsized

CMO  /  MarkeCng  VP

MarkeCng  Manager

Sr  VP  Sales  &  Mktg

CEO

#MakeB2BSexy  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 24: Agile Marketing for B2B Presentation

The Power of WHEN

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 25: Agile Marketing for B2B Presentation

If  Facebook  has  a  relaConship  status,  why  don’t  you  have  a  relaConship  status  for  your  prospects?    

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

Page 26: Agile Marketing for B2B Presentation

• Persona 1, Use Case 1  • Persona 1, Use Case 2  • Persona 1, Use Case 3  • Persona 1, Use Case 4  • Persona 1, Use Case 5

• Persona 3, Use Case 1  • Persona 3, Use Case 2  • Persona 3, Use Case 3  • Persona 3, Use Case 4  • Persona 3, Use Case 5

• Persona 4, Use Case 1  • Persona 4, Use Case 2  • Persona 4, Use Case 3  • Persona 4, Use Case 4  • Persona 4, Use Case 5

• Persona 2, Use Case 1  • Persona 2, Use Case 2  • Persona 2, Use Case 3  • Persona 2, Use Case 4  • Persona 2, Use Case 5

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

20 MinitargetsPersona & Use-case Based

Page 27: Agile Marketing for B2B Presentation

• Persona 1, Aw  • Persona 1, Fa  • Persona 1, Co  • Persona 1, Pu  • Persona 1, Ex

• Persona 2, Aw  • Persona 2, Fa  • Persona 2, Co  • Persona 2, Pu  • Persona 2, Ex

• Persona 3, Aw  • Persona 3, Fa  • Persona 3, Co  • Persona 3, Pu  • Persona 3, Ex

• Persona 4, Aw  • Persona 4, Fa  • Persona 4, Co  • Persona 4, Pu  • Persona 4, Ex

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

20 MinitargetsPersona & Elements Based

Page 28: Agile Marketing for B2B Presentation

• Use Case 1, Aw  • Use Case 1, Fa  • Use Case 1, Co  • Use Case 1, Pu  • Use Case 1, Ex

• Use Case 2, Aw  • Use Case 2, Fa  • Use Case 2, Co  • Use Case 2, Pu  • Use Case 2, Ex

• Use Case 3, Aw  • Use Case 3, Fa  • Use Case 3, Co  • Use Case 3, Pu  • Use Case 3, Ex

• Use Case 4, Aw  • Use Case 4, Fa  • Use Case 4, Co  • Use Case 4, Pu  • Use Case 4, Ex

• Use Case 5, Aw  • Use Case 5, Fa  • Use Case 5, Co  • Use Case 5, Pu  • Use Case 5, Ex

#Agile4B2B  |  [email protected]  |  Bre6  Schklar  |  303.325.7423

25 MinitargetsUse Case & Elements Based

Page 29: Agile Marketing for B2B Presentation

Want to Join the sexy B2B agile community?

Tweet us @demandmcg (#agile4b2b) and we’ll include in our upcoming

Agile & Ales community!

Page 30: Agile Marketing for B2B Presentation

A VERY SEXY

THANK YOU!

Make B2B [email protected]!303-325-7423!@demandmcg!