Call-центр City-Call

www.city-call.ru

-

,

,

,

,

-

. .

2009

50

,

100

.

2010

50

.

250.

2011

2012

20

,

RBC.

.

200 .

3

.

500.

1 000 000

.

2013

10,

RBC.

.

. ,

.

400.

800.

.

.

2014

5

.

700

.

CITY CALL

:

:

,

:

:

:

()

2

360

-

--

:

Swiss Appraisal

( , ,

, , )

-

.

276

CITY CALL

:

, ,

520

800

1 000

2 000 000

24/7/365

SL 80/20, 90/20, 90/10; < 5%

FCR 90%

99,3%

12/5/247 24/7/365

: online

+ 100

Cross selling

,

70%

3%

95%

22%

2

2

3%

95%

22%

,

, 2

70%

Service level

First Call Resolution ( )

, ,

,

80/20, 90/20, 90/10

90%

,

,

,

,

#1

#2

#3

!

!

(495) 984-34-95

8 (800) 500-23-30

620027, , . ,

. , . 101, 10

e-mail: [email protected]

www.city-call.ru