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Call-центр City-Call

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  • www.city-call.ru

    -

  • ,

    ,

    ,

    ,

  • -

    . .

    2009

    50

    ,

    100

    .

    2010

    50

    .

    250.

    2011

    2012

    20

    ,

    RBC.

    .

    200 .

    3

    .

    500.

    1 000 000

    .

    2013

    10,

    RBC.

    .

    . ,

    .

    400.

    800.

    .

    .

    2014

    5

    .

    700

    .

  • CITY CALL

    :

    :

    ,

    :

    :

    :

    ()

    2

    360

    -

    --

    :

    Swiss Appraisal

    ( , ,

    , , )

    -

    .

  • 276

    CITY CALL

    :

    , ,

    520

    800

    1 000

    2 000 000

  • 24/7/365

    SL 80/20, 90/20, 90/10; < 5%

    FCR 90%

    99,3%

    12/5/247 24/7/365

    : online

    + 100

  • Cross selling

  • ,

    70%

    3%

    95%

    22%

    2

    2

    3%

    95%

    22%

    ,

    , 2

    70%

  • Service level

    First Call Resolution ( )

    , ,

    ,

    80/20, 90/20, 90/10

    90%

  • ,

    ,

    ,

    ,

    #1

    #2

    #3

    !

  • !

    (495) 984-34-95

    8 (800) 500-23-30

    620027, , . ,

    . , . 101, 10

    e-mail: [email protected]

    www.city-call.ru

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