Survey report: IT utilisation in Vietnam university

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IT utilization in Vietnamese universities40% use Facebook for the communication with their professors

Background : Technology utilization in Japanese universities

• Japanese universities usually provide personalized portal website for each student (e.g Course registration, Checking syllabuses, Checking grades, attendance record, Report submission etc)

• Professors give lectures by using computers and projectors, and students bring laptop or tablet and utilize those digital devices in classes.

How about Vietnamese universities??

University in VietnamIn Vietnam, there are more than 400 universities across the nation. They are divided into three types - public, private, and foreign capital universities.

Type Annual tuition fee Characteristics

Public 5 – 10 million VND

Low tuition fee and education with a high quality, due to the government support. Difficult to enter due to the high score requirement at entrance exams, especially for top-performing universities.

Private 10 – 75 million VNDConsidered to be easier to enter due to less requirements, compared with the public universities.

ForeignHigh

Depending on course / university

Ideal for those who aim to acquire the international academic and communication skills. The classes are held in English in general. Tuition fee is considered to be very high.

Respondents profile: type of university

87.3%

9.9%

2.8%

Public universityPrivate universityForeign university

Technology utilization in universities of Vietnam

Electronic device ownership

72.1%

16.4%

9.3%

2.2%

Device ownership

Smartphone & Laptop SmartphoneLaptop None

Most students own either laptop or smartphone (or both). Those devices are considered to be “must-haves” to have the school life effectively.

78.6%

12.5%

8.9%

School domain email ownership

Yes No I do not know

Does your university have the official / portal website?

99.0%

1.0%

Official website

Yes No

More than 90% of universities own portal website for students

93.4%

3.8% 2.8%

Portal website

Yes NoI do not know

Which of followings are available on your portal website?

Event information

Course registration

Checking your grade

Class timetable

Class attendance record

Report submission

93.5%

87.9%

81.4%

82.9%

23.8%

25.3%

3.5%

9.1%

15.3%

13.4%

66.7%

60.7%

3.0%

3.0%

3.2%

3.7%

9.5%

14.0%

Available Not available Not sure

Most provides event, registration, grade checking and class timetable. Class attendance and reports submissions are taken care of by the other ways

How do you do following actions?

Via University web portal / website

Email from university

Letters from university

At university office

Via SNS (e.g Facebook)

Via Friends

Others

76.6%

20.8%

8.7%

14.9%

42.2%

31.1%

1.2%

Event information

Website is the main source to get information about upcoming events. Usage of SNS (e.g Facebook) is also high.

Via university web portal

Send document by email

Send document by mail (not email)

Apply at university office

Apply to professors directly

Others

77.6%

1.8%

0.2%

12.3%

3.4%

4.8%

Course registration

How do you check following information?

Via university web portal

Sent by email

Sent by mail (not email)

Ask at university office

Ask to professors directly

Others

79.8%

5.5%

1.0%

5.0%

5.5%

3.2%

Final grade

Grades are timetables are commonly checked by web portal

Via university web portal / website


Mail from university

Check at university

Ask professors directly

Via SNS (e.g Facebook)

Via Friends

Others

78.0%

6.9%

1.6%

11.5%

6.9%

12.7%

22.6%

1.4%

Class time table

How do you do following actions?



Mail from university

Check at university

Ask professors directly

Via SNS (e.g. Facebook)

Via Friends

Others

18.0%

2.6%

3.0%

10.5%

38.2%

4.4%

26.9%

16.8%

Class attendance record

Unlike the previously asked questions, class attendance and report submissions are taken care of other ways than the portal.


Via email

Submit to a professor directly (hard copy)

Submit at university office (hard copy)

Others

11.3%

22.6%

71.7%

18.2%

3.8%

Report submission

How do professors teach in class?

42.6%

48.7%

7.3%

1.4%

Use both of computer and blackboard (whiteboard) Show materials using computers / projectorsUse blackboards / whiteboards Others

The usage of digital devices for lecture is more than 90%. Computers and projectors are currently necessary tools for higher education to provide better lectures.

How do you use your electronic device in class?

Make p

resen

tation

Create

docu

ments

Use on

line d

iction

aries

Referen

ce se

arche

s

Receiv

e han

douts

from pr

ofess

ors

Play qu

iz

Chat w

ith pr

ofess

ors on

line

Chat w

ith ot

her c

lassm

ates

Other

50.1% 51.5%45.9%

63.0%60.0%

27.1%23.4%

44.8%

2.8%

The devices are used for document creation, information search and communication during the classes.

Which digital methods do you use to contact with professors?

Via email

Via phone call

Via Facebook

Via Skype

Via other c

ommunication to

ols on th

e Intern

et

Others

64.6%55.1%

38.7%

5.5%

18.2%

4.0%

40% use Facebook for the communication with their professors

How many of your textbooks are distributed by electronic format in the last semester (e.g e-book, digital copy, PDF)?

100%

60 - 90%

50%

30 - 40%

10 - 30%

1 - 10%

None

8%

25%

17%

14%

14%

10%

12%

Nearly 50% of students got more than 50% of textbooks in electronic format in the last semester.

How do you evaluate the current technology usage in your university?

Reasons for satisfactions

• Convenient• Easy access for updated

information• Helps easy learning• Facilitate communication

between students and teachers

• E-books = cost-saving• Easy to carry: only laptop is

enough

Nearly 60% of students are satisfied with technology usage in university.

Very sat -is-

fied; 20.0

%

Satisfied; 38.6%

Average; 36.0%

Dissatisfied; 4.0%

Very dissatisfied; 1.4%

Students’ wish for more technology adaption

Online tuition paymentOnline attendance recordOnline report submission

Public computer room Lecture video (for review) Online library

IT utilization examples

RMIT university

• Foreign capital university (Australia)• Annual tuition fee

• About 175,000,000 VND ( 875,000 JPY)≒• Located In HCM, District 7• One of the richest university in Vietnam

RMIT: IT infrastructure

Professors utilize computers and projectors to give lectures.

Many computer rooms in the campus. Students can use those computers for their self-study

RMIT: Available IT services

• Each student are given• Email account with university

domain• Access to portal website

• Most procedures are available on portal website.

Action Portal usage Other method

Check event information Email / university bulletin

Course registration None

Check final grade Email

Check class time table None

Check attendance record NA Asking professors directly

Report submission Email / hard copy submission

University of Architecture, HCMC (UAH)

• Public university• Annual tuition fee

• 5 – 6 million VND (25,000 – 30,000 JPY)• Located in HCMC, District 3• Government investment contributes to facility

UAH: IT infrastructureSince this university focuses on architecture, there are variety of classroom types, including the rooms for practical assignment, artwork and architectural drawing

Bulletin is still used to inform upcoming events, but recently students rarely check those information here; they can get most information on Facebook

IT portal touch panel. Seems that the service is rarely used

UAH: Available IT services

This university also provides • portal website• email account with university

domain for each student


Check event information Facebook is more common


Check final grade None

Check class time table None


Report submission NA Email / hard copy submission

University of Medicine and Pharmacy, HCMC (UMPH)

• Public university• Annual tuition fee:

8 million VND (40,000 JPY)• Located in HCMC, District 1 (the faculty of

pharmacy)• One of the most difficult university to pass the

entrance exam in Vietnam

UMPH: IT infrastructure

Students mostly spend their time in laboratory. They tend to focus on practical learnings

Laboratory

Classroom

Big projector is equipped in each classroom, and professors give lectures by using it. Each classroom has air conditioners so students can study in good environment.

UMPH: Available IT services

Action Methods

Check event information Official website / Facebook


Check final grade Official website / Facebook → No privacy

Check class time table Official website / Facebook

Check attendance record None

Report submission None → students mainly work in laboratory

This university doesn’t provide portal website for each student. Official website and Facebook are the main source of information

• Course registration: The courses are assigned by university• Final grade check: All students’ grade are posted on website and Facebook

(no privacy)• Attendance record: Not necessary, as all the grades are based on the results

of the final exam

Saigon technology university (STU)

• Private university• Annual tuition fee:

20 million VND ( 100,000 ≒JPY)• Located in HCM, District 8• Good facility• Students can study various field of

technology based on their interests

STU: IT infrastructureLaboratory

Electronic tech lab Food tech lab

This university covers various field of technology (information tech, biotech, food tech, etc.); there are many laboratories around the campus.

Classroom

Each classroom has a projector or small screen (depending on the size of classroom) so that the usage of those electronic devices are common in each class

STU: Available services

• Each student can use portal website to conduct their procedures

• Students would have the contacts info of their professors through their portals


Check event information University bulletin

Course registration At university office

Check final grade At university office

Check class time table Letter from university


Report submission Email / hard copy submission

Summary / comparison

Tech usage RMIT UAH UMPH STU

Type of university Foreign Public Public Private

Annual tuition fee (VND) 175 million 5 – 6 million 8 million 20 million

Portal usage NA

Email account @●●uni NA

Computer & projector

Air conditioner in classroom NA NA

Public computer room NA

Facebook usage (for students) NA

• Vietnamese universities utilize portal website to conduct many procedures more efficiently as same as Japanese university.

• Electronic device usage in class are quite common• Interesting utilization of Facebook for the communications between professors

and students

Summary

• Most university students own electronic: This is one of the standard as a university student

• Accordingly, universities can apply IT in many areas; The use of portal website is common in Vietnamese university; most procedures are available online.

• Vietnamese university utilize Facebook to inform information; Facebook is the main source of information.

• Some students get in touch with professors through Facebook; this is much more casual than Japanese universities.

• Professors fully utilize electronic devices to make classes more understandable; electronic devices (laptop /smartphone) are necessary tools for both universities and students in Vietnam

• More than 90% of university students utilize portal website for university life• Most procedures (course registration, final grade confirmation etc.) are

available on portal website• Some parts (report submission, checking attendance record etc.) still rely on

conventional methods.• About 40% of students get in touch with some professors through Facebook• Usage of electronic type textbooks is getting popular; this contributes to

reducing students’ expenses for school materials

Survey information

Executive summary

• Survey about technology adaption in Vietnamese universities• Sample size: 500• Respondents criteria: University students• Area: Nationwide• Conducted time: March 10 – 11th, 2016

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Survey report: IT utilisation in Vietnam university