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This is Sam………
Sam was stressed…
“Why?” you ask………
Well……. He’s a salesman
in a call center
AND…
……..was under a huge amount of
pressure…….
….from his managers’
demands
and his team members
He thought to himself…
“Do I have what it takes to be a good salesman?”
How Can I improve my
presentation?
“can I Increase my sales
revenue”?
Do I have Self-Motivation?
“Do I Understand my customer’s
needs?”“How do I deal with
Objections”?
“Do I have good time management?”
….but Sam was operating with a minimum
knowledge about sales
“Oh no… so….. what
will he do?” I hear you ask
Sam had limited visibility of the sales
world.He wanted to know what kind of
skills sales people
must be able to show & why some people were
succeeding and some
were not
He went back to
the start…
He started to
investigate what sales winners do differently
& how he couldwin a sale EVERY TIME
Sam went to his
sales tool box and started to look for
information… What he found
was amazing!!!
It was then that Sam realized selling is a
learned skill
He started to search the net for more
information about sales
Then Sam started to attended sales training seminars & read books about
selling…
He realized that if he will work more efficiently on
CRM, it will increase his sales.
He will have more control over his
leads and much better time management
Sam also understood that Sales is a numbers
game. The more potential
clients he reaches, the more sales he will make
Sam Stop Complaining about the leads and Start
Conquering them
Before he started
“pitching” about his
product, Sam asked more questions during the sales
call.
The questions gave him the
additional insight he
needed to present his product more effectively .
He realize that in order to sell more, he needed to know what
his customers need & want.
He understood that he needed to listen more than
talk
Sam applied everything he learned and by the end of the
year, he was the best salesperson in his call
center.
He then identified the metrics of
how he would measure and
influence the team’s activity
Sam is now a hero…
“Sam has the ability to improve the work
environment and increase all
employee's sales”
…to his sales manager.
…to the CEO“My board is happy that we’ve increased
shareholder value ”
“We’ve exceeded this year’s targets.”
“The sales revenue has
increased significantly”
… to the sales team“The sales
team is
performing better and we are reaching our
goals every month”
And Sam?