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Defining Your Brand Promise @LaurenPerkins Founder and CEO @PerksConsulting Entrepreneur in Residence @Columbia Author #CMplaybook Alexandra Wilkis Wilson @AWilkisWilson Co-Founder and CEO @GlamSquad Co-Founder and Strategic Advisor @Gilt Author: By Invitation Only ©Perks Consulting Inc. PERKS CONSULTING

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Defining Your Brand Promise

@LaurenPerkins Founder and CEO @PerksConsulting

Entrepreneur in Residence @Columbia Author #CMplaybook

Alexandra Wilkis Wilson @AWilkisWilson

Co-Founder and CEO @GlamSquad Co-Founder and Strategic Advisor @Gilt

Author: By Invitation Only

©Perks Consulting Inc.

PERKSCONSULTING

©Perks Consulting Inc. @LaurenPerkins @AWilkisWilson #PEIntensive16

©Perks Consulting Inc. @LaurenPerkins @AWilkisWilson #PEIntensive16

Experience Share: Building Brand Love & Loyalty

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“It is new territory to me”“It’s expensive”

“An online presence on social media platforms is sufficient”

“It doesn’t create actionable results”

“It isn’t a quick & easy process” “My startup is too small at the moment to need branding”

“It’s time-consuming”

“I can do it a few months after the launch”

“I already have a PR program in mind”

“I already have a personal brand, I don’t need to recreate one for my startup”

@LaurenPerkins @AWilkisWilson #PEIntensive16

Misconceptions of Brand

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Wholove? do you

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©Perks Consulting Inc. @LaurenPerkins @AWilkisWilson #PEIntensive16

NeedLoyalty

Desire Trust

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Community

IdentityBelonging

Connection

Value

HappinessTruth Wanting

New

Exciting

Safety

Consistency PurposeExperience

Challenge

Aspirational

Passion

RelevanceChic

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Elements of Brand Love

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love?Whythe

@LaurenPerkins @AWilkisWilson #PEIntensive16

Trust & Loyalty

Consistency

Advocacy

Competitive Advantage

Authenticity

Brands create: Which builds:

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RELATIONSHIPS

AN EXPERIENCE

DIFFERENTIATION

@LaurenPerkins @AWilkisWilson #PEIntensive16

What a Brand Does

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BRAND PERCEPTION

BRAND PROMISE

BRAND PERCEPTION

COMMUNITY & MARKETPLACEDiminish

Amplify

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Brand-Market Alignment

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When theLove dies

@LaurenPerkins @AWilkisWilson #PEIntensive16

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lululemon

athletica

Fab♥

@LaurenPerkins @AWilkisWilson #PEIntensive16

When Love Dies

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How do youbuild the LOVE?

@LaurenPerkins @AWilkisWilson #PEIntensive16

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People first!

@LaurenPerkins @AWilkisWilson #PEIntensive16

Build brand love

from the inside out!

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Learn about your customers

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Key Competitors

Competitive Advantage Target Market

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Key Stakeholders

PROMISE

Differentiation

Vision and Mission

Value PropositionKey Products

or Services

@LaurenPerkins @AWilkisWilson #PEIntensive16

Start with a Brand Brief to Capture Your Promise & Strategy

ALIGNMENT

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CLARITY CONSISTENCY

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What a Brand Brief Achieves

DESIRABILITY

VIABILITYFEASIBILITY

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Delivering on the Promise: Brand and Business Alignment

ELEMENTS

Key Competitors - aspirational, direct, and drafters

Competitive Advantage - what enables you to beat the competition

Value Proposition - set of benefits that support your promise

Target Market - define your audience & what they need

Differentiation - what makes you unique to your customer

Products/Service - most important products/services you offer

Mission - how does your startup plan to deliver on its vision

Key Stakeholders - who impacts ability to deliver on promise

STRUCTURE

-Each individual creates a brand brief -Regroup and consolidate to produce a single

brand brief for your company -Two minute presentation Monday morning

{{

@LaurenPerkins @AWilkisWilson #PEIntensive16

Exercise: Build Your Own Brand Brief

QUESTIONS?

[email protected]

@laurenperkins

@perksconsulting

linkedin.com/in/perksconsulting

©Perks Consulting Inc.

#CMPLAYBOOK AVAILABLE NOW!

@LaurenPerkins @AWilkisWilson #PEIntensive16