Client Training: How Recruiters Can Leverage Glassdoor in Interviews

Confidential and Proprietary © Glassdoor, Inc. 2008-2015 #GDChat

Client Training

How Recruiters Can Leverage Glassdoor in Interviews


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Kelly PayneDirector of Client Services at Glassdoor

[email protected]@kelly_payne22

Featured Speaker


#GDChat


Agenda• How to collect, export and summarize Glassdoor interview data on your company

• Ways recruiters can turn interview feedback into hiring process improvements

• How to confidently address job candidates' concerns head-on in interviews


How can you use Glassdoor for interview data?


Understand Candidates’ Values


Differentiate Yourself with Glassdoor Data

Share the love!


Prepare to Address Pros and Cons


Use Glassdoor Reviews to Explain What to Expect


Export Your Interview Data

⏎


Sort By Location


Notify Your Exec Team & Conduct Interview Trainings


How can you turn interview feedback into hiring process

improvements?

Confidential and Proprietary © Glassdoor, Inc. 2008-2015 #GDChat15

What are candidates seeing?


Respond to Feedback

of Best Places to Work winning companies said that they respond to reviews on Glassdoor.

55%


Yelp Interview Stats Example


How can you address candidates’ concerns head on in interviews?


Handling a negative review…

I saw this review……and I’m concerned.

Candidate Recruiter


Reviews Are Good for Business!

of consumers trust reviews morewhen they see both good and bad reviews.

95%


Handling a negative review…

Tips when responding:

- Address their concern head on: “I completely understand why you’d be concerned, I would be too…”

- Put the candidate at ease: “We encourage transparency and work with Glassdoor closely to monitor and address these concerns internally immediately”

- Support your cause (use stats): “In fact, Yelp employees have ranked Yelp 28% higher in culture & values than the average company on Glassdoor”


Nobody Is Perfect

BAD REVIEWS PROVIDE THE OPPORTUNITY FOR AUTHENTICITY


Questions?Kelly Payne

[email protected]@kelly_payne22

Recruiting & HR

Client Training: How Recruiters Can Leverage Glassdoor in Interviews