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Social Media Trends for 2015 #MM4EXPO

2015 Spring Expo Social Media Slides

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1. Social Media Trends for 2015 #MM4EXPO 2. If you have any questions, please speak up or tweet to us: @MillenniumMKTG #MM4EXPO #MM4EXPO 3. The Need For Social Media #MM4EXPO In 2015, investment in social media is a necessity, not a luxury. Selling through social channels is now the norm. 4. Reach New Customers 27% of total U.S. internet time is spent on social networking sites 72% of all internet users are now active on social media Companies that generate more than 1,000 Facebook Likes also receive nearly 1,400 website visits a day #MM4EXPO Statistics from Google search 5. Build Relationships #MM4EXPO 94% increase in CTR when consumers were exposed to both search and social media influenced by a brand 80% of US social network users prefer to connect to brands through Facebook A call-to-action pin description sees an 80% increase in engagement 47% of Americans say Facebook has the greatest impact on purchase behavior Statistics from Google search 6. Consumers Use Social Media To: Learn about a company and explore its products and services Discover upcoming company events, promotions, specials, and news Communicate by writing reviews, sharing positive experiences or frustrations, and submitting requests or suggestions How Do You Help Them Do This? - Provide complete company information on each account - Post consistently with relevant and timely information - Listen to the customer, join the conversation, and direct the narrative #MM4EXPO Coca-Colas Facebook page. 7. Social Media Trends for 2015 Real-Time Marketing Social Listening Humanize Your Brand Targeting with Paid Advertising Content Marketing #MM4EXPO Google image 8. Real-Time Marketing #MM4EXPO Participate in relevant trending conversations Interact with followers/consumers in a timely manner Anticipate the social pulse 9. Real-Time Marketing PARTICIPATE #MM4EXPO 10. Real-Time Marketing PARTICIPATE Google image Google image Google image 11. Real-Time Marketing INTERACT #MM4EXPO 12. Real-Time Marketing INTERACT Positive Company twitter feeds 13. Real-Time Marketing INTERACT Negative Company Facebook & twitter feeds 14. Real-Time Marketing Acknowledge Quickly Apologize Sincerely Take it Offline Move conversation offline, do not delete post Handle Negative Engagement #MM4EXPO 15. Real-Time Marketing ANTICIPATE #MM4EXPO 16. Real-Time Marketing ANTICIPATE Analyze upcoming company news, actions or changes for possible hurdles Plan how to share the news or information carefully and delicately Prepare a response in advance for negative feedback Monitor all incoming feedback even if it isnt said directly to you and interact with both positive and negative responses 17. Social Listening Identifies the voice of your audience Closes gap between your company and your consumer Provides insight into customers opinions and experiences Encourages positive engagement and brand management #MM4EXPO Google image 18. Humanize Your Brand Social selling is about building community, attracting leads, and providing valuable content...NOT about pushing a product or message. Brands that continue to use social media to PUSH rather than to ATTRACT will find themselves wasting a ton of time and money, and alienating their fans and followers. #MM4EXPO Relationships > Sales 19. Differentiates brand from social chatter Drives brand recognition Creates personal connection with brand Motivates brand loyalty Humanize Your Brand #MM4EXPO Relationships > Sales 20. 1. Show a sense of humor 2. Use everyday language 3. Engage in conversation 4. Acknowledge mistakes 5. Sign posts Humanize Your Brand How to Build A Brand Personality #MM4EXPO 6. Provide solutions 7. Surprise customers 8. Develop a unique voice Google images 21. Targeting with Paid Advertising Target consumers by specific locations, age groups, income levels, interests, behaviors and more Reach brand new consumers or those who have visited your website but arent following your brand on social Share valuable content with larger yet more specific audience #MM4EXPO Google image 22. Content Marketing #MM4EXPO Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience and, ultimately, to drive profitable customer action. 23. Content Marketing Create quality, relevant, & shareable content that is instrumental in gaining traffic and awareness Curate valuable content with the intention of modifying current consumer behavior without selling Repurpose content to populate social networks and drive engagement Deliver information that makes your buyer more intelligent Educate your consumers by staying on top of topics & trends relevant to your industry #MM4EXPO Google image 24. Content Marketing Provide solutions to consumer problems Identify customers pain points Address them and offer helpful tips #MM4EXPO Creating Useful Content 25. Content Marketing Inform your consumers Update your loyal customers on company news & industry trends Share product information, how-tos & unique uses Creating Useful Content #MM4EXPO 26. Content Marketing Build a relationship with consumers Provide industry relevant content that interests your customers Feature employees & employee written content to help humanize the brand #MM4EXPO Creating Useful Content Google image 27. Content Marketing Design posts to highlight each platforms attributes #s, links, images, etc. Evaluate posts content for its value per platform Platform-Conscious Content #MM4EXPO Google image 28. Content Marketing Platform-Conscious Content #MM4EXPO Disney social accounts 29. Content Marketing Platform-Conscious Content #MM4EXPO 30. Content Marketing The essence of this content strategy is the belief that if we, as businesses, deliver consistent, ongoing valuable information to buyers, they ultimately reward us with their business and loyalty. And they do. #MM4EXPO 31. What Millennium Can Do For You Consult on social presence Audit current accounts Provide recommendations Create new accounts Manage existing accounts Develop content Schedule posts Monitor engagement #MM4EXPO 32. Contact Us: Bobbie Watson, Digital Marketing Specialist Lindsay Beckmeyer, Social Media & Content Marketing Specialist [email protected] 301.725.8000 Find us on Social Media! https://www.facebook.com/MillenniumMarketing https://plus.google.com/+Mm4solutions/posts http://www.linkedin.com/company/millennium-marketing-solutions https://twitter.com/MillenniumMKTG #MM4EXPO