PragmasysTurning Customers into Fans

About Pragmasys

Introduction

Pragmasys Consulting is a boutique firm specialized in the Customer Relationship Management. Offering an exclusive blend of consulting and technical expertise to improve business productivity, increase C-SAT and reducing IT complexity by bringing existing applications and systems together into a single unified framework that supports the reuse of existing applications and data.

Pragmasys

Pragmasys Strengths

Extensive Knowledge of Insurance, Banking, Retail, Services, Automotive industryDelivered more than 35+ Enterprise CRM Projects successfully in 5 years90+ MS CRM consultants, one of the largest in India

CRM & Analytics Focused Company

100 % reference able customers

Global Presence – Pune, New Delhi, Mumbai, Chicago

2012• Expanded Footprints in 5 Different

industry verticals• Grown to Team Size of 35

Consultant• Company Formed• 5 member team• Executed 2 CRM Projects

• Signed 4 long term Enterprise CRM Deals

• Recommended By Gartner for MS Dynamics CRM in APAC region

• 50+ Team Size• Expanded presence in 9 different

industry verticals

History and Growth• 5 Offices in 4 Cities (3 India + 1 USA)• 90+CRM professionals• 5 Overseas Customer• Consulting COE• Rated as one of the best MS CRM Vendor

based on Microsoft C-Sat Survey• Rated as Best IT SME (CRM) by Silicon

India

2015

• Launched Insurance and Banking Solution built on MS Dynamics CRM

• Successfully Deployed insurance Solution with Two insurance Customer

2013

2011

Developed expertise across Telco, Automotive, Insurance

&Banking sectors

• Debt Free turned profitable• Executed 7 Enterprise CRM Project• Formed Dedicated ISV Team

2014

2010

Awards and Recognition

Featured in Siliconindia – Best SME CRM Company

One of the highest CSAT rating in APAC region

Featured as recommended partners in APAC for MS Dynamics CRM

Featured in Accelerate India program as MS Dynamics CRM Insurance Solution Implementation Partner

Be the “Know-How” source of customer to monitor the CRM implementation project carried out by any other IT company. This is more of expert services and audit work to bridge the knowledge gap the customers implementing CRM applications have within their organization.

Implementation Advisory / Strategy

Complete implementation of CRM / BI packaged application starting from Requirements analysis, design, development, testing, training and deployment

Turn Key Implementation

To define efficient and effective CRM processes and evaluation the right software solution, creating RFP, Vendor evaluation

CRM Consulting Services

ISV SolutionsCRM solutions specific to industry verticals / functional modules built on top of Microsoft Dynamics CRM product. Pragmassurance, PragmaBanco, PragmaSurvey are some of the solutions we have developed. Reliance Life is using Pragmassurance, Kaya is using PragmaCMS, Tata Technologies is using PragmaSurvey.

Application management services. A typical lifecycle management of the application in terms of support to end users, fixes and enhancements in the application.

AMS

SASSoftware as a service. We also offer subscription model option to our customers where they can pay per user per month instead of buying hardware and software upfront. Customers line Mahindra Two wheelers and BMW India are enjoying our solutions in subscription model.

Solution Offerings

Key Enablers

Performance Visibility

Improve Revenue & Customer Management

Productivity Improvement

• Dashboards & KPIs• Lead Performance • Campaign Performance• Sales Pipeline• Service Reports

• 360 degree customer view• Analytic capability for insight into real time & historical data• Better relationship organization• Closing more business in less time• Consistent and efficient Customer Service

• Efficient & Effective Sales force• Scheduling appointments, managing to-do lists, prioritizing

leads, track due dates• Accessibility & Mobility

Objectives CRM Enablers

Collaboration across offices, braches, contact centers and multiple service operations team

Customer Experience, satisfaction and Retention

Efficiency and Productivity

Improve

Service Operations Turn Around Time and

efficient end-to-end request tracking

Streamline

Average Resolution time and adherence with Turn-Around-Time

Employee productivity Customer complaint

analysis Customer Feedback

Measure

Customer Information Insight

Process Automation across multiple interfaces

User experience

Empower

Data Management Deployment

Architecture Auditing

Compliance

CRM - 360º View of

Customer

Customer Centric Approach

BFSI

BFSITelecom

Services, Automotive and Manufacturing

Travel & Retail

Our Experience

Consulting COE

North America Europe APAC

Functional / Architectural

15Focused Team

Average Exp. 15+ Years

14Customers

All logos are IP of respective firms

• CRM Strategy and Road Map • Sales & Customer Service Effectiveness• Business Intelligence • IT Enabled Transformation• Process Consulting• Architecture & Design Review• License Advisory • Security and Risk Assessment• Integration Advisory

Trusted Advisor

Select Clientele

References

Across Industry Experience

Reach of more than 50,000 CRM UsersStrong consulting experience

100% Reference-able Customer base100% Customer retention

Success Stories - MS CRM Implementation

Case Study : Life InsuranceReliance Life Insurance: Reliance life is one of the largest life insurance company in India and is part of Reliance Capital group companies.

Client Speak“Our move to Microsoft

Dynamics CRM is successful. It directly enhances employee

productivity and efficiency, and this will

improve customer retention in the future. Pragmasys made the

transition much smoother and helped mitigate

risks.”

SolutionBusiness need to integrate all its locations (800+ branches and 2 contact centers) and customer touch-points including IVR, portal and branches on a centralized enterprise platform.

RLIC depended heavily on its legacy CRM system. But this was only a transaction platform with restrictions on scalability.

Solution Implemented :Pragmassurance(ISV solution) based on MS Dynamics CRM.

ResultImproved productivity and efficiency- Built-in validations and

synchronized workflows- Centralized data

availability from all touch-points and collaboration among teams

Reduces Turn-Around-Time- Controlled and

monitored workflows, integrated information flow and a 360-degree view of customers

- eliminates manual hops and process gaps

Impact on Customer Retention - Query time shorten by as much as 20 percent

Case Study : General InsuranceLiberty Videocon: Joint Venture between one of the worlds leading insurance company and leading business group in India. Started Indian operations in 2012

Client Speak“Partnering with

Pragmasys for our CRM initiative helped us in multiple ways – adopt best practices, strong

domain expertise, before time delivery and above all a very committed team.”

SolutionBusiness Led initiative focusing on best practices to accelerate gestation of new business.

Business to Go live in less than 3 months – strong focus on user adaptability, business processes and integration with different applications and flexibility to adopt to changing due to green field operations.

Solution Implemented :Pragmassurance(ISV solution) based on MS Dynamics CRM.

ResultRapid Phased implementation – First phase GO-Live in less than 3 months

Using Pragmassurance more than 70% of Customer Service processes were mapped using its OOB functionality and its integration framework was used to seamlessly integrate CRM with Core insurance and other web applications

Customer 3600 is helping team understand it customers and provide world class service

Case Study : Health InsuranceReligare Health Insurance: also known as RHICL is part of Religare group which is into multiple businesses.

Client Speak“Pragmasys team help

us create our CRM roadmap and delivered

the solution before time.”

SolutionCompletely business driven project who wanted CRM to be very much aligned with there company strategy.

Complex client servicing processes, online Sales process and CTI integration amongst the other standard CRM functions.

ResultSuccessfully completed Sales, Service modules with integration with Core Insurance application and Multiple other systems in 4 Months.Customer Service framework was highly appreciated having capable of of aligning itself with complex business requirements just using the flow set as master dataAnalytics – Trends, forecast and dashboards helped business track there performance at each level

Case Study : Capital Markets

Client Speak“We are extremely

happy with the dedication and hard work shown by the team towards this release. This has

ensured we deliver every mile stone on

time ”

SolutionTo have streamlined processes for client empanelment, corporate access and client servicing (sales).

CRM application was envisaged as competitive advantage tool and not just a transactional system. It was aimed primarily at improving the client experience by using the right information at the right time there by increasing the revenues.

Religare Capital Market: RCM is an Asia and India focused Capital Markets platform, recognized by clients and independent agencies alike for the quality of its research and execution. 

ResultSuccessful delivery of required functionality resulting

• Customer 360 Degree• Integration with trading platform• Managing Customer interests - region, sector & stocks• Communication triggers• Easier user adoption• Ensure compliance• Strong analytics – Dashboards & Reporting• Reduced TCO

Client Speak“I feel proud that I

have an opportunity to work with such a wonderful team. I

would like to take a moment to thank each

one of you for your remarkable

contribution and dedicated effort to make this project a

success”

SolutionTo have a world-class CRM solution as part of Customer Experience Management strategy.

CRM system should help Company and its Partners (Dealership Network) Sales, marketing and Customer service team provide services meeting the brand expectations

Need to scalable and dynamics to meet business requirements

BMW, India: Worlds leading luxury automakers

ResultWith the successful delivery company is able to deliver

• High Customer Satisfaction• Consistent process across its dealership network• ON-Time Customer follow ups • Effective forecasting• Complete visibility of Customer• Strong Analytics and Reporting• Used by more than 600 users of BMW and its Dealership

Case Study : Automotive

TestimonialsLeading Insurance Company“I am extremely delighted to announce that we have gone live with the first phase of CRM. The project is been appreciated by all vertical across the company and its partner network.Partnering with Pragmasys for our CRM initiative helped us in multiple ways – adopt best practices, strong domain expertise, before time delivery and above all a very committed team.I would like to thank you and your team for the excellent support you have extended for the project to be a success.”

Leading Capital Market Company“I am extremely happy with the dedication and hard work shown by the team towards this release. Pragmasys’ Business domain knowledge and deep product expertise of Pragmasys team helped RCM in building competitive advantage and not just a transactional system.”

Big 4 Consulting Company“We really appreciate your insights and experience in the implementation of MS– CRM project and look forward to taking the relationship forward to the next level and working with you to jointly serve other clients in the future.Pragmasys Team not only showcased its rich knowledge of the application but also went above and beyond to ensure the successful completion of the project.”

For Inquiry & DetailsPune - Office 1Pragmasys Consulting LLPSargam Tower, Plot #2,Neelkamal, Karvenagar,Pune 411 052Phone # : +91 020 69000770

Mumbai OfficePragmasys Consulting LLPB wing, 4th floor,412, Damji Shamji Corporate Square,Laxmi Nagar, Ghatkopar EastMumbai 400075Phone # : +91 022 25004023

Pune - Office 2Pragmasys Consulting LLP,4th Floor, Gopal House, Near Kimaya Hotel,Karve Road,Pune – 411038Phone # +91 020 25441724

Delhi OfficePragmasys Consulting LLP1503, Modi TowersNehru PlaceNew Delhi 110019Phone # : +91 011 41576966

For Details:Visit Us: http://www.pragmasys.us orhttp://www.pragmasys.in/crm-solutionsEmail Us: connect@pragmasys.in or connect@pragmasys.us

US OfficePragmasys Consulting LLP1100 Jorie Blvd.#153 Oak Brook,IL 60523630-4181603