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HELP DESK FOR MAGENTO 2
User GuideVersion: 1.0.0
Release Date: 10.02.2016
Product Page: Store Locator
Support: [email protected]
C O P Y R I G H T © 2 0 1 6 – M A G E B U Z Z S T O R E
TABLE OF CONTENTS1. Installation ………………………………………….………………12. Module Configuration………………………………………………23. Ticket Management…………………………………………….........74. Department Management………………………………………….135. Priorities settings…………………………………………………...166. Statuses settings……………………………………………………187. Quick responses settings…………………………………………...208. Mail Parsers settings………………………………………………...229. Block List settings……………………………………………............2410. Front-end Demonstration…………………………………………..2611. Customization.………………………………………….…………...2712. Customer Support…….………………………………………….....28MAGE
BUZZ
Download Extension• Download the extension on the website: http://www.magebuzz.com/helpdesk-magento-2.html
Unpack Zip File• After downloading, unpack the extension zip file
Upload Files• Upload all the files from the extension package to the root folder of your Magento installation
Run Following Commands• php bin/magento module:enable Magebuzz_Core
• php bin/magento module:enable Magebuzz_ Helpdesk
• php bin/magento setup:upgrade
• php bin/magento cache:flush
1. Installation Page 1
MAGEBUZ
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MAGEBUZ
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Page 22. Module ConfigurationAdmin Panel => Stores => Configuration => MAGEBUZZ => Helpdesk
MAGEBUZ
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Page 32. Module Configuration
MAGEBUZ
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Page 42. Module Configuration
MAGEBUZ
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Page 52. Module Configuration
MAGEBUZ
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Page 62. Module Configuration
Page 73. Ticket Management
MAGEBUZ
ZAdmin Panel => HELP DESK => Tickets
Page 83. Ticket Management
MAGEBUZ
ZYou can filter the whole ticket list based on Mask ID, Created & Modified time, Title, Department, Status, Priority, Customer & Staff name.
Þ Easier to find urgent tickets to solve first based on PriorityÞ Track and tackle new tickets based on Status
Þ Find tickets of a certain department to handle, …
Filters Feature:
Page 93. Ticket Management
MAGEBUZ
ZClick on Select => Editor:Double Click on the ticket row
Edit or Answer A Ticket:
Page 103. Ticket Management
MAGEBUZ
ZEdit or Answer A Ticket:
Page 113. Ticket Management
MAGEBUZ
ZEdit or Answer A Ticket:
Customer’s name
You can edit all sections in the Ticket Summary appropriately.
Page 123. Ticket Management
MAGEBUZ
ZEdit or Answer A Ticket:
Page 134. Department Management
MAGEBUZ
ZTo edit a department information:
+) Double click on each rowOr+) Click on “Select” and choose
“Edit”
Admin Panel => HELP DESK => Departments
Page 144. Department Management
MAGEBUZ
ZEdit A Department:
Page 154. Department Management
MAGEBUZ
ZEdit A Department:
Page 165. Priorities Settings
MAGEBUZ
ZAdmin Panel => HELP DESK => Priorities
Page 17
5. Priorities Settings
Add New Priority: Click on “Add New Priority” in the Priority list
MAGEBUZ
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Page 186. Statuses Settings
MAGEBUZ
ZAdmin Panel => HELP DESK => Statuses
Page 19
5. Statuses Settings
Add New Status: Click on “Add New Status” in the Status list
MAGEBUZ
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Page 207. Quick Responses Settings
MAGEBUZ
ZAdmin Panel => HELP DESK => Quick Responses
Page 217. Quick Responses Settings
MAGEBUZ
ZAdd New Quick Response: Click on “Add New Quick Response” in the Quick Response list
Page 228. Mail Parsers Settings
MAGEBUZ
ZAdmin Panel => HELP DESK => Mail Parsers
Page 238. Mail Parsers Settings
MAGEBUZ
ZAdd New Mailparser: Click on “Add New Mailparser” in the Mail Parser list
Page 249. Block List Settings
MAGEBUZ
ZAdmin Panel => HELP DESK => Block List
Page 259. Block List Settings
MAGEBUZ
ZAdd New Blocked Email: 1st method: Click on “Add New Email” in the Block list
2nd method: Go to Ticket management => Choose email that needs blocking => Click on “Block This Customer”
MAGEBUZ
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Page 263. Front-end Demonstration
Page 27
5. Customization
MAGEBUZ
ZHELP DESK EXTENSION is 100% open source and provided under
General Public License (http://www.gnu.org/licenses/gpl.html).
You are allowed to customize the theme to meet your requirements.
In case that you want to use our customization service, please send us
your request at: http://www.magebuzz.com/contacts
Page 28
6. Customer Support
MAGEBUZ
ZIf you have any problems during Installation, do not hesitate to express
with us. Our support team are always available to support you and will
definitely make you satisfied.
Please log in our store and submit a ticket to show your issues at:
http://www.magebuzz.com/support/
