: : - 1394
:
.
. :
:
() () EFQM ()
() () :
: 1951 (Kenchi Koyanagi) (JUSE) . Deming Prize
8 1987 107-100 . 4
5 3 7 2 16
:
8
3
9
EFQM - 1991
1992 .
9
3
10EFQM EFQM (( )) . EFQM
10
11 EFQM
11Recognition of incrasing global competition.Response to Deming
in Japan and Baldridge in US
EFQM 1.
2.
3.
4.
Achieving balanced results Adding Value for Customers Leading
with Vision, Inspiration & Integrity Managing by Processes
Succeeding through People Taking Responsibility for a Sustainable
Future
Nurturing, Creativity & Innovation Building Partnerships
EFQM 1&2
8 .
1. .
1&2
2. .
1&2
3. .1&2
4. . : .1&2
5. .
1&2
6. .
1&2
7. .
1&2
8. .
1&2
10%
9%
8%
9%
14%
9%
20%
6%
15%
50%
50%
23
241 9
1e 1d 1c 1b 1a
9b 9a
2424
1a- .1b- .1c- .1d- .1e- .
2525
26
2.
2a- .2b- .2c- .2d- .
2626
3. 3a- .3b- .3c- .3d- .3e- .
2727
284. 4a- .4b- .4c- .4d- .4e- .
2828
295. 5a- .5b- .5c- .5d- .5e- .
2929
306. .. 6a.. 6b
3030
317. .. 7a.. 7b ...
3131
328. .. 8a.. 8b
3232
339. . 9a. 9b
3333
34 EFQM
3434
(Self-Assessment) .
.
36
37 RADAR EFQM . : (Results) : (Approach) : (Deployment) :
(Assessment & Refnie) :
1 8
7
5
4
3
2
8-3 1
6
38
: . : . . .
39
: 8-3
41
(Questionnaire Approach)
.
-
/ 50 90
D: .C: .B: .A: .
(Workshop Approach) (Consensus meeting)
-
1 6-4 2 - 1 2 - 1
(Pro-Forma Approach) 32
-
4 3 5/1 2
(Award simulation Approach) .
-
6 9 1 2 4 8 25 2 1 5
.
:
54 . : 18 .
54 :
55 1382 . :
