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An overview of Humana's consumer-centered philosophy on designing for health (vs. managing sickness). Created and presented by Paul Puopolo, Tony Tomazic and Greg Matthews in November 2009
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Consumers at the Center
Designing for a Health Revolution
“Big business”
“Fat cats looking down on the people”
“Corporate guys… where’s the money?”
“People at the top with big salaries”
“People who crunch numbers”
health insurance is …
consumer’s view of health
• Research and Development (skunkworks)• Marginal Improvement• Product “tweaking”
• Radical differentiation• A creator of trends• Changing an industry standard
innovation at humana
isn’t
is
SET UP THE PROBLEM.Step One:
We’re getting Older
So what do we do about the rest?
It’s a symptom
In the US…• 36% Higher inpatient/outpatient
expenses for obese• 77% Higher medication expenses
for obese• 2-3X Increase in mortality for obese• Total estimated obesity cost : $127
billion
Source: CDC Cost of Obesity
the numbers
46 billion
We’re getting sicker
The cost of care is increasing
http://farm4.static.flickr.com/3147/2841694458_465eca8cdd_o.jpg
The system is a mess
It has been 100 years since the
Cubs Won The World Series
LET’S MOVE ON.Okay.
THE SOLUTION?Step two:
27
Going Where They Are
• It’s about health not healthcare.• To engage consumers in healthy
activity and connect them socially.• It can cover both “healthy” and
“unhealthy” people.
0ver 170 million play!
why does it matter?
• Games – Nintendo Wii– EA Active– Ubisoft Shape– Microsoft Natal– Hasbro & EA– Mattel & Neurosky
• Entertainment– Disney – Jerry Bruckheimer– Warner
the market is growing
Activity Support System Design
HPC UKJan 19 – Feb 13
BOTB Phase 2 Jun 30
AHPC Feb – May
OPS gameMay - Jun
Guidance Centers Feb HPC Phase 2
Apr 27
Game Contest
June - Sept
Brain gamesJan 16
D2C brand launch 4QiPhone Game 3Q & 4Q
2009
current initiatives
the hpc experience
• 6 challenges• Total number of players to date: 2,379 players• Total number of steps to date: 207 million steps• Total number of miles to date: 78,400 miles
– More than 3 times the circumference of Earth– On average, each player walked 33 miles
• Total CO2 footprint reduction: 34.48 tons• 2 countries; 15 US states + District of Columbia• Average increase in physical activity as a result of
Horsepower Challenge: 35% increase*As of June 9, 2009
hpc specs*
May 27 – Louisville
May 30 – Los Angeles
May 30 - Chicago
prototypes
Heartbeat orchestra – creates melody and harmonies from each employees’ heart rate measurement
YogaBall – replaces hand-controller with
yoga-ball movements for
tetris or pac man
Jumprope Challenge – one-on-one jumprope with modified wii accelerometers
social robots research
• MIT• USC• Stanford• University of Miami• Georgia Tech• UK• U of L
university partnerships
MBMP research identified insights on consumer motivations…
Those motivating insights were then clustered to create attitudes…
Segmentation of attitudes determined alignment towards green or health
Insight:I want to be attractive and think exercising and watching what I eat can help me look my best
Insight:I believe I should do things like eat good food, drink
water and rest to have a long and healthy life.
Insight:I believe feeling good inside and in harmony with the world around me will bring me happiness and health.
Insight:I believe leading an active life is the key to staying
young and may even help the environment.
Insight:I believe fresh ingredients that are grown without chemicals and cooked from scratch are the healthiest option to sustain both a healthy body and a healthy environment.
Insight:I want clear, simple and enjoyable ways to make changes to my daily routine that improve my health and the environment.
Insight:We need to stop global warming to ensure there
is always a hospitable planet for us to live in.
Insight:I believe we have to join our efforts as a community in order to make a
significant impact towards the improvement of the planet’s health.
Insight:I need an information source that is objective and that helps me understand
what is better for me and the planet without any vested interests.
Health & Obesity 1 Transportation& Economic2
Environmental & Carbon Footprint34Social Networks & Emotional Connection
A difficult situation A simple solutionFreewheelin is a philosophy that is deployed through bicycle sharing
RNC ridership statistics:• Rides 1,971• Miles 15,308• Calories 474,530• Carbon 5.4 metric
tons
DNC ridership statistics:• Rides 5,552• Miles 26,416• Calories 818,899• Carbon 9.2 metric
tons
IdeaFest statistics:• Rides 512• Miles 3,002• Calories 93,059• Carbon 1.0 metric
ton
Ranking1st - CO2nd - KY3rd - CA
Ranking1st - MN2nd - KY3rd - NY
Ranking1st - KY2nd - IN3rd - IL
Rides!
community innovation
healthy communities
active communities
customer service
Fishtanksocial platforms
social tools
THE
TOWN SQUARE
chamber of commerce
chamber of commerce
the end
Humana’s Innovation Centerhttp://CrumpleItUp.com
Greg Matthews @chimoosePaul Puopolo @2psTony Tomazic @tonahawk
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