ICANNRemote Participation

Services

June 2013

ICANNICANN Remote Participation ServicesRemote Participation Services

• Why is Remote Participation (RP) Important for ICANN?

• How Does ICANN Execute RP

• Where Does ICANN Stand Today

• How Do We Move Forward?

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WhyWhy is Remote Participation Importantis Remote Participation Important

• Audience is Global

• Ever Evolving and Diverse Community

• Seeking New Participants to Engage

• Meeting Attendance Not An Option

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HowHow Does ICANN Execute these ServicesDoes ICANN Execute these Services

• Technical Support Preparation On site services

• Operational Support Training Implementation

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TechnicalTechnical support for ICANN meetingssupport for ICANN meetings

• Installs and supports meeting room Wi-Fi services• Provides a Cyber Cafe to support attendees printing

needs and web access• Manages the live web audio streams for each session• Manages and monitors conference room phone

bridges• Provides "first line of support" for Adobe Connect• Provides and supports conference phones for small

group meetings

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Commitment to maximize access:Commitment to maximize access: Low Bandwidth Services

Internet Connection Minimum bandwidth requirement is 128kbps

Web Browser: Internet Explorer, Mozilla Firefox, Google

Chrome or Safari

High Bandwidth Services

Internet Connection Minimum bandwidth requirement is 512kbps

Flash Player Recent version of Flash Player

Web Browser: Internet Explorer, Mozilla Firefox, Google

Chrome, Safari

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LowLow Bandwidth – Potential Services *Bandwidth – Potential Services *

Recorded audio Live MP3 Audio Streams in multiple

languages Live scribes Transcripts Presentations for download Chat is only available to high-bandwidth

users via Adobe Connect.

* not all options are available at all sessions

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HighHigh Bandwidth – Potential Services *Bandwidth – Potential Services *

Adobe Connect (AC) Room Live and recorded Audio & Video

Streams * Chat Rooms

o Must be monitored by an RP Manager

Live scribes * Transcripts * Real-time presentations Interpretation Services * Translation Services *

* For major community sessions

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Operations support for ICANN meetingsOperations support for ICANN meetings

• Train Staff to support sessions: roles and tools

• Provide Presentations in timely manner

• Work with community on location and remotely

• Be the Voice for remote participants

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OverallOverall Responsibilities of RP StaffResponsibilities of RP Staff

Equalize quality of participation between remote and face-to-face participants by providing adequate tools and access to information and discussion

Ensure that the ICANN Standards of Behaviour are known and adhered to by all participants

Be prepared, practice and execute on your specific role on the remote participation team

Know when and how to receive technical and operational assistance

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UsingUsing Adobe ConnectAdobe ConnectAdobe Acrobat Connect Pro Meeting is a web conferencing product that allows users to conduct live meetings and presentations over the internet.

Pre-Meeting: Test Your Computer 1. It is recommended that you test your computer prior to attending a meeting. You

can do this by going to: http://tinyurl.com/ac8test2. The Connection Test checks your computer to make sure all system requirements

are met. If you pass the first three steps of the test, then you are ready to participate in a meeting.

3. If you do not pass the Connection Test, perform the suggested actions and run the test again.

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ICANN Expected Standards of Behavior:ICANN Expected Standards of Behavior:

Act in accordance with ICANN’s Bylaws. In particular, participants undertake to act within the mission of ICANN and in the spirit of the values contained in the Bylaws

Adhere to ICANN’s conflict of interest policies Treat all members of the ICANN community equally, irrespective of nationality,

gender, racial or ethnic origin, religion or beliefs, disability, age, or sexual orientation; members of the ICANN community should treat each other with civility both face to face and online

Act in a reasonable, objective and informed manner when participating in policy development and decision-making processes. This includes regularly attending all scheduled meetings and exercising independent judgment based solely on what is in the overall best interest of Internet users and the stability and security of the Internet’s system of unique identifiers, irrespective of personal interests and the interests of the entity to which an individual might owe their appointment

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ICANN Expected Standards of Behavior:ICANN Expected Standards of Behavior:

Listen to the views of all stakeholders when considering policy issues. ICANN is a unique multi-stakeholder environment. Those who take part in the ICANN process must acknowledge the importance of all stakeholders and seek to understand their points of view

Work to build consensus with other stakeholders in order to find solutions to the issues that fall within the areas of ICANN’s responsibility. The ICANN model is based on a bottom-up, consensus driven approach to policy development. Those who take part in the ICANN process must take responsibility for ensuring the success of the model by trying to build consensus with other participants

Facilitate transparency and openness when participating in policy development and decision-making processes

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ICANN Expected Standards of Behavior:ICANN Expected Standards of Behavior:

Support the maintenance of robust mechanisms for public input, accountability, and transparency so as to ensure that policy development and decision-making processes will reflect the public interest and be accountable to all stakeholders

Conduct themselves in accordance with ICANN policies Protect the organization’s assets and ensure their efficient and effective use Act fairly and in good faith with other participants in the ICANN process Promote ethical and responsible behavior. Ethics and integrity are essential,

and ICANN expects all stakeholders to behave in a responsible and principled way

http://www.icann.org/en/news/in-focus/accountability/expected-standards

**ICANN Expected Standards of Behavior modified 6 May 2012

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Where Does ICANN Stand TodayWhere Does ICANN Stand Today

• Provide Services for over 200 Sessions in an ICANN Meeting Week

• Adobe Connect Remote Participation in all Open and Public Sessions

• Live Interpretation – up to 6 languages in 3 Main Halls• Scribes for up to 2 Main Halls• Transcription and Translation of all Sessions• Measure Success Through Survey and Data Collection

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How Does ICANN Move ForwardHow Does ICANN Move Forward

• Understand Needs of New Audience

• Improvements in Technical Services for Developing Nations as Needed

• Continued Expansion of Language Services

• Benchmark with Other Internet Conferences like this one

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Thank youQuestions?