Embracing the New Era ofMobile E-government Service Delivery

Government 2.1 Conference

Office of the Government Chief Information Officer16 June 2011

Latest trend

• Rising public readiness and expectation for mobile public services

– Rising mobile penetration rate : 193.2% in February 2011

– Over 900,000 HK people going online via mobile devices every week

– 48% of respondents in a survey use a smartphone actively: doubles the global rate of 23%

– Over 250 Hong Kong mobile apps in iPhone app store

Overseas experience in providing mobile public services

• SeeClickFix iPhone app: US citizens to take part inimproving their living environment

• www.gov.sg iPhone app: Singapore Government todisseminate public information

OGCIO sets an example and launches Mobile GovHK• Mobile GovHK launched in 2010: a citizen-centric mobile web portal

• Provides links to other public services, e.g. mobile governmentdirectory, location-based weather report and traffic condition

Examples of mobile apps provided by other departments and public organisations

Agriculture, Fisheries and Conservation

Department

Hong Kong Tourism BoardHong Kong Observatory

Mobile apps for service delivery

• Majority of mobile apps are for information dissemination. Mobile apps for service delivery even more useful.

• OGCIO provides technical support and assists B/Ds in launching mobile apps for delivering e-services.

Hong Kong eTransport(Public Transport Enquiry Service)

To be rolled out in summer 2011

• Search for point-to-point publictransport routes

• Obtain specific route information on schedules, fares and stops

Tell me@1823

Rolled out on 12th April 2011

• Make enquires, complaints or provide suggestions to the Government anywhere, anytime

Tell me@1823 mobile app

• For enquiries, complaints and suggestions anywhere, anytime

• Allows uploading of files, real time photo-taking, video / audiorecording as well as providing location-based information

7

Introduction video of the “Tell me@1823” iPhone app

Hong Kong eTransport mobile app

9

• point-to-point public transport routes search

Looking ahead

• More mobile e-forms for complaints/submissions

• To develop mobile public event finder

• To develop centralised SMS gateway and notification system

• To explore mobile payment options

Public sector information (PSI) and mobile apps

• Opening up PSI for re-use: A global trend

• Utilising PSI for mobile apps

• OGCIO launched a pilot scheme on 31 March 2011.

Pilot scheme on public sector information – Data.One

Names, addresses and co-ordinates,

etc. of public facilities such as

government offices, hospitals,

schools, country parks as well as

recreational, cultural and sports

venues

e.g. Average traffic speed in main

roads and cross-harbour journey

Pilot Scheme launched in March 2011

(18 months)

Geo-referenced public facilities data

Real-time traffic data

Eg. Snapshot images of traffic

conditions

www.govhk/Data.One

Public Sector Information (PSI) and mobile apps

• Four mobile apps making use of the real-time traffic datahave been launched.

Thank you!