Complete Customer Overview1

To improve service (and increase profits), you need to create a complete picture of your customers at individual, company and global levels . Is your ERP software solution integrated neatly to provide a complete overview, or does data still exist in silos?

“Leading professional services companies using ERP are 110% more likely to provide a fully integrated view of customer information to any sales and marketing person.” – Aberdeen Research.

100%

110%

Complete business overview2

Does your ERP software solution provide an end-to-end view of business processes? Can you accurately plan and

forecast using the data available?

Matches business processes3

Does your ERP workflow match your internal business processes? If not, the system will be preventing you from reaching business goals because of

inefficiency and manual workarounds.

“Only 64% of professional services businesses are currently using ERP”–

Aberdeen Research.

64%

Reduced manual intervention4

Does your ERP software solution run smoothly, or is it a drain on your IT team’s resources? Too much manual intervention means too much

wasted money. ERP should help automate many common tasks.

“63% of businesses using ERP report less duplication and time wasting

across the board”– Computing magazine.

63%

Helps not hinders5

Does your ERP software solution help employees be more productive, or does it get in the way? Do they need to refer to multiple apps and screens to do their job?

“Employees encounter a serious IT problem on average 1.7 times a week. For low-skilled workers this figure is closer to 2.5 times a week with the

time taken to solve the problem averaging 35 minutes and 57 seconds.”– Ctrl Alt Delete, productivity loss due to IT problems and inadequate digital skills in the workplace.

Saves money6

Your ERP software solution should help your employees be more productive by getting more done through increased information

and resource availability. These greater efficiencies translate into cash savings and higher profits on client bills.

“60 percent of the ERP projects realized less than half their desired

benefit’– Panorama Consulting research.

Your ideal ERP software solution should drive business strategy:

Allows you to gain a complete overview of customer and business processes.

Maps to your business processes to create new efficiencies, saving time and money.

Helps support your overall business strategy.

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Is your IT an asset that drives business success, or just a tool that maintains the status quo? Can it do these 6 things that are critical to business growth?

Is Your IT Infrastructure Driving Your Business?

6 things your IT must be able to do to drive your business strategy

For more guidance on whether your systems are right for your business, download our eGuide:

7 warning signs that your business system isn’t delivering

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