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1 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Collaborative Workplace
Ricardo Ogata Cloud Collaboration Sales Lead – Latin America
2 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Today
Interdependent work Flexible, agile teams Team from anywhere Work with employees, partners, and customers
Past Individual work
Fixed, long-term teams Team in the office
Work mostly with employees
The Way We Work Has Changed
3 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Align Business and IT Strategy How do I…
How do we allow for maximum productivity anywhere, on any device?
How do I ensure security and compliance?
How do we enable better real-time
knowledge sharing?
How do I support business continuity,
growth, and innovation?
4 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Collaboration Evolution A Strategic Approach to Collaboration
PBX Call Manager TelePresence Mobile Collaboration
Unified Communications Pervasive Video Unified Workspace
Value Prop
UC UC UC TelePresence Mobility
• Extend consistent voice communications services to employees in their workspaces -- on the main campus, at branch offices, remote, or mobile.
• Secure, reliable, scalable communications that take advantage of your LAN and WAN
• Simply operations with remote network management
• Be more productive through face-to-face collaboration
• Reduce Travel
• Expedite decision making
• Transform the organization with greater effeciency
• Be greener
• Enable a connected & productive workforce from anywhere on any device.
• Drive productivity and efficiency with mobile video
• Integrate mobile workers into virtual teams
• Enable telework
• Improve employee experience with flexible work environment
Migrate from Centrex / TDM to IP PBX
Unified Communications
• Unify voice, video, data, and mobile applications on fixed & mobile networks.
• Communicate using almost
any media, device, or operating system
• Take advantage of a wide array of Cisco IP endpoints to meet diverse communications needs
• Optimize efficiency with Cisco Unified Communications network management
Maximize adoption of UC Upgrade to CUCM 9.0 Make Video Pervasive Enable a mobile workforce Goal
• Extend video capabilities through a single, unified communications infrastructure
• Simplify voice network, expedite provisioning & streamline maintenance
• Enable more effective communication
• Enable mobility with any content type, on any device
• Improve collaboration –with one click for IM, phone or video conference
UC
5 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Collaboration Evolution A Strategic Approach to Collaboration
PBX Call Manager TelePresence Mobile Collaboration
Unified Communications Pervasive Video Unified Workspace
Value Prop
UC UC UC TelePresence Mobility
• Extend consistent voice communications services to employees in their workspaces -- on the main campus, at branch offices, remote, or mobile.
• Secure, reliable, scalable communications that take advantage of your LAN and WAN
• Simply operations with remote network management
• Be more productive through face-to-face collaboration
• Reduce Travel
• Expedite decision making
• Transform the organization with greater effeciency
• Be greener
• Enable a connected & productive workforce from anywhere on any device.
• Drive productivity and efficiency with mobile video
• Integrate mobile workers into virtual teams
• Enable telework
• Improve employee experience with flexible work environment
Migrate from Centrex / TDM to IP PBX
Unified Communications
• Unify voice, video, data, and mobile applications on fixed & mobile networks.
• Communicate using almost
any media, device, or operating system
• Take advantage of a wide array of Cisco IP endpoints to meet diverse communications needs
• Optimize efficiency with Cisco Unified Communications network management
Maximize adoption of UC Upgrade to CUCM 9.0 Make Video Pervasive Enable a mobile workforce Goal
• Extend video capabilities through a single, unified communications infrastructure
• Simplify voice network, expedite provisioning & streamline maintenance
• Enable more effective communication
• Enable mobility with any content type, on any device
• Improve collaboration –with one click for IM, phone or video conference
UC
6 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
THEN NOW
Essential Elements of Collaboration
PEOPLE Inside my organization
Dispersed, mobile teams
CONTENT Documents, Text Video, Voice
CONTEXT Search Information finds you
SECURITY Inside the firewall, walled off
Inclusive, selective, policy-based
DEPLOYMENT On premise Cloud, hybrid
COMMUNITIES Hierarchy Self-organizing
7 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
The workplace of the future is a Connected Workplace
The workplace of the future…
Attractive and appealing for
employees and visitors
Embedded collaboration capabilities
Activity-Based facilities
Converged space, policy and technology
Corporate Real Estate
Human Resources
Information Technology
8 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
9 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Work at Home, Mobility / Telecommuting Blending the physical and virtual collaboration experiences
10 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Workplace Management Tools Guest Services
User Collaboration Services
Technology-Enabled Workplace Experiences
Cisco’s Solutions for the Next-Generation Workplace
Cis
co S
ervi
ces
Workplace Analytics
Enterprise Network
Security
11 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Robust Enterprise Networks Provide the Foundation
• Flawless connectivity across any workspace
• Guaranteed performance and reliability in workplaces that are more densely populated
• Ability to support and optimize bandwidth intensive applications
• An intelligent infrastructure that provides insights on employee and visitor behaviors
12 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Security Ensures Assets are Protected
• Seamless and secure access to the enterprise for dispersed/remote employees
• Protecting intellectual assets with an increasingly contingent workforce
• Defending against advanced threats as more intelligent devices enter the workplace
13 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Secure Mobility
14 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Building a Secure Collaboration System Protecting all Elements of the UC System
Infrastructure Secure connectivity and transport
Endpoints Authenticated IP phones, soft clients and other devices
Applications Auto-attendant, Messaging, and Customer Care
Call Control Secure Protocols for Call Management Features
Cisco Collaboration
Cloud WebEx, CMR, and Spark Encryption
15 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Collaboration Edge Industry’s most comprehensive any-to-any collaboration solution
PSTN or IP PSTN Cloud Services
WebEx-Enabled TP
B2B
Branch Office
Analog Devices TDM or IP PBX
Consumers
Teleworkers
Mobile Workers
3rd Parties
16 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
BYOD Rules of Use
Our Rules 1) Cisco IT can remote wipe
your entire device, including personal data
2) We will enforce a 4 digit PIN and 10 minute timeout
3) You need to call the helpdesk immediately if you lose your device
All users must agree to the Rules of Use when signing
up for service
There is no IT jargon – the rules are simple for end-
users to understand
Cisco has a trade off between employee trust and
IT control
17 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
In Summary • Security layer on top of a robust EN is critical in this new work
environment
• With a more dispersed workforce Cisco AnyConnect and CVO solutions guarantee seamless and secure connectivity to the enterprises
• Collaboration Edge allows secure connectivity and communication to devices "outside the firewall”
• With the rise of contingent workers, Cisco ISE ensures the protection of a company’s intellectual capital
• Consumer and business devices convergence, Cisco’s NGFW provides Advanced Threat Protection and unifies company’s security framework
Business Case – Cisco on Cisco
Reduction in office space
30% Reduction in
chargeback per employee
50% Increase in employee
satisfaction
80% of employees say communications have improved
82%
Easy of finding quiet space
62% Easy of finding a
meeting room
80% Prefer environment
77%
CAPEX Cable and IT Infrastructure
-50%
CAPEX for furniture
-55%
Return on Investment
< 3yrs
Reduction in office space
30%
Reduction in chargeback per
employee
50%
Increase in employee satisfaction
80%
of employees say communications have
improved
82%
21 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Collaboration Edge
3rd party businesses Teleworkers Mobile workers Consumers
TDM or IP PBX Analog devices Branch offices
Collaboration Edge Firewall Traversal Session Border Control Gateways Branch Survivability
Cloud service users
ON-PREMISES OR CLOUD CISCO UC
Internet, PSTN, IP PSTN
WAN
Internet
Industry’s most comprehensive any-to-any collaboration solution
22 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco IT BYOD Architecture Devices
iPhone
Tablets
Android
BlackBerry
Virtual Clients
Desktop/Notebooks
Device Security Encryption Behavior Analysis Anti-Virus Backup
Connectivity Service Providers External Wi-Fi Internal Wi-Fi Wired
Secure Connectivity Cisco Access Control Server Cisco AnyConnect VPN Native Identity Management
Policy/Management Mobile Device Management Cisco Identity Services Engine Desktop Device Management
App Delivery Software Delivery Cisco ACNS
Client Apps
PPT Word Excel Exchange ClearCase Directory Bus
Apps Spark Blogs WebEx /
CMR Jabber
Web Apps Portals
Local Exchange
Unstructured Data Cache User Profile Data
Provisioning & M
anagement
Cisco E
nterprise Store
VDI