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A collaboration of: Using HANA To Add Value to Electric & Gas Revenue Integrity Gelyn M. Almanzar Public Service Enterprise Group (PSEG) Tracy Kirk Public Service Enterprise Group (PSEG)

Using hana to add value to electric & gas revenue integrity

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Page 1: Using hana to add value to electric & gas revenue integrity

A collaboration of:

Using HANA To Add Value to

Electric & Gas Revenue Integrity

Gelyn M. Almanzar

Public Service Enterprise Group (PSEG)

Tracy Kirk

Public Service Enterprise Group (PSEG)

Page 2: Using hana to add value to electric & gas revenue integrity

P • Introduction & Overview of PSE&G

S •HANA Business Case

E • SAP HANA POV for PSE&G

G • PSEG HANA RID Roadmap

H • Crawl, Walk, Run Approach

A • PSE&G HANA Next Steps

N • Lessons Learned Points to Take Home

A •Questions

Slide 2

Page 3: Using hana to add value to electric & gas revenue integrity

PSE&G at a Glance

3

• New Jersey’s oldest and largest

regulated utility

• Provide service to 75% of New Jersey’s

population

• 2.4 million customers – 2.2 million

Electric customers and 1.8 million Gas

customers

• Robust Appliance Service and HVAC

competitive business

• Most Reliable Electric Utility in 2012 – 5th

time in last 8 years

• PSE&G ranks 3rd among all utilities in

installed solar capacity

Page 4: Using hana to add value to electric & gas revenue integrity

Revenue Integrity Department (RID)

4

Prevent, identify, and correct any and all meter conditions causing potential lost revenue to PSE&G, including malfunctioning equipment, non-registering meters,

incorrect multipliers, human error, and theft of service

10 Investigators handle approximately 7000 cases

annually

The Employee Incentive Award Program offers a cash award to an office or field employee

providing a lead resulting in the recovery of lost revenue. This is a $300,000 program annually

Page 5: Using hana to add value to electric & gas revenue integrity

Slide 5

Revenue Integrity Department (RID) Use Case

Meter

Corrected

Meter Goes

Bad

Meter

Identified

Once the bad meter is identified and corrected, the customer is billed for lost

revenue. Collecting this is not always successful.

After the meter is corrected, a new revenue stream is created.

Faster, more accurate identification of bad meters is the key to revenue recovery

Page 6: Using hana to add value to electric & gas revenue integrity

• We engaged with SAP in a Proof of Value for HANA exercise

• SAP conducted a series of workshops with the Line of Business

• Captured high-level business requirements from the business

• Worked with business to identify ECC tables needed for RID Reporting

• Business Intelligence team worked with SAP to extract data and send

it to SAP HANA Labs to conduct a Proof Of Value

Revenue Integrity HANA Proof of Value

Slide 6

Page 7: Using hana to add value to electric & gas revenue integrity

7

RID Manual Reporting and Analytics Challenges

6 months Extract X 4 hours = 24 hours 2 HRS Manually Emailed

Page 8: Using hana to add value to electric & gas revenue integrity

8

RID Future State with HANA

Page 9: Using hana to add value to electric & gas revenue integrity

9

SAP Proof of Value HANA Results

PSEG BI group packaged the extracted ECC tables and sent to SAP Labs

SAP produced HANA data models and provided a look into the basic

reporting and analytics needs for RID

SAP Table Tech Name SAP Table Description Number of Records

ETTIFN Installation Table 1,709,155,620

EABL Meter Reading Documents 164,311,266

EABLG Meter Reading Reason 165,344,425

EVER IS-U Contract 6,525,758

EANLH Installation Time Slice 7,429,901

Page 10: Using hana to add value to electric & gas revenue integrity

PSEG RID HANA SAP - POV Results

Slide 10

2.6M Customers

3.7M Meter

200M Rows Data

6 Months Data

93 Seconds Response Time

SAP HANA In Memory System

Page 11: Using hana to add value to electric & gas revenue integrity

PSEG HANA Roadmap

Slide 11

Crawl

Walk

Run Hardware Purchase

BI Team

Training

Investment

Proposal

System Readiness

Define 3

Project Tracks

Business

Requirement

Gathering

Project Plan

(Agile)

Extracted tables

from Prod system

Created CSV

Files

HANA CSV

Data Loads

HANA

Data Model

BOBJ Webi &

Dashboard Reports

Data Services

ETL

Jan Feb March Apr May June July Aug

Page 12: Using hana to add value to electric & gas revenue integrity

PSEG HANA Investment - Crawl

Slide 12

Our IT SLT team decided to build HANA expertise in-house

Invested $50K in HANA training for BI group (6 resources) HA100 – HANA – Introduction & Overview

HA200 – Operation and Administration

HA300 – Implementation & Modeling

Purchased HANA

Purchased DELL R910 with Fusion IO Cards

Racked up DELL server in local Data Center (Newark,

NJ)

Page 13: Using hana to add value to electric & gas revenue integrity

PSEG HANA Investment - Walk

Slide 13

In-depth Business Requirement Gathering Sessions

Interactive discussions with SMEs to finalize the business Logic

Project Planned with “Agile” approach

Defining the “Start to Finish” implementation path (3 Project

Tracks)

Get the System Ready

Data Identification and ETL Plan

Alternate Data Extraction Strategy (.CSV files) to mitigate the

delay in Data Services Deployment

Coordinate with SAP to resolve the Data Services Technical

Issues

Page 14: Using hana to add value to electric & gas revenue integrity

PSEG HANA Investment - Run

Slide 14

File specification and coordination for Flat File extraction

Initial HANA Data Modeling – Evaluation of alternate Models

Iterative and interactive approach with Business for Data modeling to

avoid any “misses” in project Deliverables

Clear definition and strict adherence of Project Plan and Deliverables.

Well integrated team work with HANA and BOBJ resources

Refine the HANA and BOBJ development for Performance and “look

and feel” of the reports / Dashboards

Resolve Data Services issues and Optimum Strategy (Full / Delta) Data

extraction using Data Services

Switch from HANA modeling to Data Extracted using Data Services

Page 15: Using hana to add value to electric & gas revenue integrity

Slide 15

Data Extraction

• 16 ECC Tables

• 240M Rows

• CSV Files Created

Manual Load

• Largest Table 58M Records

• Initial Load Average 10hrs

Data Service ETL

• Largest Table 58M Records

• Initial Load Average 4hrs

• Delta Monthly load average 7 minutes

Model / Reports

• Created 8 Models

• BOBJ Webi 5 monthly Reports

• 2 Xcelsius Dashboards

HANA Data Extraction / Load and Models

Plan Build Execute

Page 16: Using hana to add value to electric & gas revenue integrity

2.6M customers

367M 13 3.7M

rows of data

months of history

meters 60 seconds

26 hours

Standard System

In-Memory System

1500x faster

PSEG RID POC HANA Results

Page 17: Using hana to add value to electric & gas revenue integrity

Anticipated Business Benefits

Slide 17

Increase the number of cases identified

Shorten overall cycle time by reducing time to identify cases

Increase percentage of good leads

Increase revenue by identifying and working high value leads first

Save on Incentive Award program

Page 18: Using hana to add value to electric & gas revenue integrity

Greatest Insights Engage SAP as a preferred Consultant Partner

Identified areas of expertise needed, e.g. ECC, HANA, Data Provisioning, BO, etc. are required to produce a HANA application that can’t be handled by a single area.

The sizing of the HANA server affect the sizing of the BO servers.

Optimizing the Services configuration on BO 4 start only service that are required and stop those not required.

Webi reports have to consider segmenting the data so they can be processed by the BO server.

HANA allowed us to load data using complicated business rules processing large amounts of data that couldn’t be previously performed

Need to better understand the SAP Router process and what is required to permit SAP to access your system.

SAP Modeling Expert may help you to model but will not necessarily have the business expertise to produce a business ready model

There are always unforeseen obstacles and roadblocks encountered when utilizing new technologies

Page 19: Using hana to add value to electric & gas revenue integrity

What did we get right? System Check and HANA expertise:

SAP performing the system check prior to starting the project and engaging SAP Consulting Service to assist, e.g. Data Services, Modeling, etc

Data Extraction Strategy: Extracting Data as .csv files (while configuring Data Services)

In Depth, Interactive Discussions with Business: To understand business scenarios and rules.

Business Expectations: Setting appropriate and relevant business expectations (Data and Performance)

Proof of Value (Crawl, Walk and then Run): Deliver limited scope and then extend.

Go Forward strategy for Data Extraction: Got Data Services fully configured and working to load data into HANA

Agile Project Approach: Continuous engagement of business through design, build and data validation

Page 20: Using hana to add value to electric & gas revenue integrity

What would we do differently?

• Build a flexible project plan to accommodate the fact that many tasks

and durations are not known since it is the first time we are using this

technology

• Get commitment from other areas (Basis, UNIX, etc.)within IT

department to help resolve issues more quickly

• Isolate the project team, and have dedicated HANA project resources

committed to HANA solution

Page 21: Using hana to add value to electric & gas revenue integrity

Potential Future PSEG Use Cases

Operations

Profitability Analysis at the

appliance level

Annual Work Planning

Outside leak investigation review

Spatial representation of

operational data

Optimized scheduling of meter

route

Customer Ops & Service

Accelerate Sales Stats process

by improving the extraction

performance of bill header data

Campaign planning and

tracking

Customer segmentation

Improve worry free contract by

better analysis

Proactive management of bill

shock

Outage management / Storm

Restoration

Finance & Trade

Rate Case Analysis

BPC on HANA

Improve FERC Reporting

Risk analysis of trade positions

Generation dispatch from trading

floor based on complex models

including causal factors

POD analysis for regulatory

reporting

Page 22: Using hana to add value to electric & gas revenue integrity

A collaboration of:

Gelyn M. Almanzar PSEG

[email protected]

Tracy Kirk PSEG

[email protected]