Embed Size (px)
DESCRIPTION
There is no doubt that WebRTC is enabling multimodal communications across the board. It also has the ability to accelerate the adoption of multi-modal NG Emergency Communications Services between Public Safety and constituents without a complete rebuild of the PSTN.
Citation preview
1
WebRTC and E9-1-1: Impact on Public Safety Communications
Mark J. Fletcher, ENP Chief Architect Avaya Public Safety Solutions [email protected] 908-848-2602 @Fletch911
EMERGENCY COMMUNICATIONS TODAY Where we are, and how we got here
3/4/14
3
The First Call -‐ Haleyville, AL At 2 p.m. on Friday, Feb. 16, 1968, the first 9-‐1-‐1 call was placed from the mayor's office in Haleyville, AL
9-‐1-‐1 is turning 46 next year!
The Purpose of 9-‐1-‐1 • Single number access
– Police – Fire – Medical
• Consistent number access – EliminaNng unique agency numbers – Routed based on LOCATION
3/4/14
5
The CHALLENGES of 9-‐1-‐1 PHONE NUMBERS NO LONGER EQUAL THE USER’S LOCATION
USER MOBILITY NOMADIC ACCESS
CIVIC ADDRESS ARE NOW GEOSPATIAL COORDINATES CELLULAR OFFERS ONLY X and Y COORDINATES, IN A HIGH-‐RISE BUILDING “Z” IS VERY IMPORTANT CELLULAR LOCATION VIA GPS PERFORMS POORLY INDOORS, IF AT ALL
3/4/14
6
InformaNon Over-‐load • The Network today-‐
– Analog based – Lidle Intelligence – Reached its limits to pass informaNon
• Today’s Devices – Intelligent Endpoints – MulNmedia Enabled – Aware of their surroundings
Even though Smart Devices exist, they have no way of communicaNng, other than voice.
3/4/14
7
Under
NG911 EMERGENCY COMMUNICATIONS TOMORROW Where we are headed, and how we are gegng there
3/4/14
8
NextGen 9-‐1-‐1: Are we there? NG9-‐1-‐1 will be implemented in successive releases ESInet is an IP enabled network Full replacement for exisNng E9-‐1-‐1 funcNons Introduce addiNonal features
InteracNve MulN-‐Modal messaging Policy-‐based rouNng using Device LocaNon
Call type Target PSAP status Network status AutomaNc acquisiNon of supporNve data
3/4/14
9
NG 9-‐1-‐1 PHASE 1
2 3 4 ?
AddiNonal Data Feeds
3/4/14
10
Survey Says . . . . How would you prefer to be able to reach 9-‐1-‐1? 3,149 surveys were issued 2,973 or 94% users responded (could select mulNple) 1,431 or 48.1% wanted to use TEXT 1,045 or 35.1% wanted to use VIDEO 695 or 23.4% wanted to use SPEECH 939 or 31.6% wanted to use VOICE, VIDEO and TEXT
Fletch just made a 9-‐1-‐1 call Someone needs to see if Fletch is alright. Fletch just made a 9-‐1-‐1 call AND The ambient temperature near Fletch is 227 degrees!
Someone needs to see if Fletch is ON FIRE.
NG9-‐1-‐1 Data CorrelaWon
In addiNon to people, devices should be able to intelligently summon for assistance based on environmental condiNons or addiNonal data. WebRTC will allow that to happen.
SituaNonal Awareness
• Enterprise LocaNon Management (ELM) servers in the DMZ provide informaNon about:
• Users • Devices • LocaWon • Environmental Data • Event CorrelaWon
• This will empower Public Safety with addiNonal informaNon enabling beder decisions
• Temperature Sensors • Video feeds • Physiological data
LocaWon URI/URL conveyed in the SIP header
Enterprise Data Feeds
TODAY: IN-‐BAND VOICE ONLY
FUTURE – MULTI-‐MODAL
EMERGENCY SERVICE IP NETWORK (ESInet)
Web RTC
Stand Alone or Dual Path
Legislative side of E9-1-1
“If WebRTC is being sold—or can be interpreted as delivering a replacement to traditional telephone service (desktop device), then the 9-1-1 capability must be addressed. “
Martha Buyer, Attorney [email protected]
www.marthabuyer.com 716-652-4413
Current LegislaNve Landscape ! 18 States have a reference to MLTS/PBX
! Michigan defines a penalty for non-‐compliance
! OSHA maintains you must have a ‘safe workplace’
! NENA filed very strong comments on a recent Federal CommunicaNons Commission NoNce of Inquiry regarding MLTS –
! “MLTS Loca6on capabili6es are feasible, and [the FCC] should begin a proceeding to establish a 6meframe for mandatory implementa6on.”
Avaya’s PosiWon u Next GeneraNon Emergency Services have been clearly defined in both the
US (NENA 08-‐003) and Europe (NG112-‐LTD) u Enterprise administrators must look to the future when designing emergency services
in their networks u Building an architecture that is compliant NOW is the best possible decision from a
technology and investment perspecNve
Avaya DevConnect Partners that have followed best prac7ces and guidance set forth by Avaya’s strategy and thought leadership in the industry, are are able to provide resilient, life safety solu7ons that are fully
compliant, and in lockstep, with the Next Genera7on Emergency Service standards of tomorrow, effec7vely future proofing the customer’s emergency communica7ons infrastructure investments today.
Mark J. Fletcher, ENP
Chief Architect Avaya Public Safety Solu7ons
Thanks for attending!
RESOURCES For Additional Information Avaya’s Public Safety Page http://www.avaya/PublicSafety Fletch’s CONNECTED Blog http://Avaya.com/Fletcher Fletch’s E911 Talk Podcast http://Fletch.TV Fletch’s YouTube Channel http://YouTube.com/Fletch911TV
Avaya Podcast Network
h]p://Avaya.com/APN
BACKUP SLIDES
These slides contain informaNon that may be useful, but are not contained within the main presentaNon material
3/4/14
22
Hosted 911 for FCE Topologies • Fla]en Consolidate Extend
• Robust E911 ConnecWvity
• POPs in Most Major CiWes
• Eliminate Local Trunking
• Full Support for UCaaS
• NG9-‐1-‐1 ready NOW
• Full compliance in ALL States
• Web Based User Dashboard
• Subnet or L2 Discovery
• On Site NoWficaWon by
Call Server / PBX
VPC Network
Soft Phone
Home Office
Remote Office With No Local
Trunks
PSAP
PSAP
PSAP
SIP/PSTN
911 ETC Web Dashboard
