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IRCTC
By – Akash Anshul
Chakshu Hitesh
What is IRCTC? Indian railway catering and tourism
corporation said as Irctc
It is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the railways
How it works
Services of IRCTC Irctc is in charge of catering services on few
trains such as all duranto exp.,farraka exp., shatabdi exp.,
Maitree express (train between India and Bangladesh)
IRCTC has firmed up plans to set up over 50 multi-cuisine food plazas at major railway stations throughout the country during the current year
Awards & achievements Awarded with National Tourism Award of
Excellence by Ministry of Tourism, Govt. of India
Awarded the National Award for E-Governance, 2007-08 jointly by Department of IT,Govt. of India and Govt. of Haryana
Awarded the Genius of the Web Award 2007 for Best E-Gov PSU Site by CNBC
Objectives of IRCTC To provide high quality catering services
To provide single window solutions to its customer
To maintain leading position in internet ticketing e-commerce and technology
Tourist trains by IRCTC Pilgrim special trains
Buddhist circuits trains
Maharajas’ express
Bharat darshan
Dhr joy ride
Facilities by IRCTC Irctc provide food to passenger if train is
delayed due to fog
Irctc starts e-catering services on 76 trains including Jan shatabdi & Garibrath trains
Irctc world class lounge at NDLS
People can order Kfc , Dominos & Wimpy
Records by IRCTC As a biggest e-commerce portal in India, it made lot of
records
On 2 September 2013, nearly 582,000 tickets booked in a day.
On 19 March 2014, nearly 580,000 tickets booked in a day
On 1 April 2015, Indian Railway Catering and Tourism Corporation (IRCTC) created a new national record with 1345,000 tickets booked in a day.
Tourism Railway Catering and Tourism Corporation also
organises budget and deluxe package tours for domestic and foreign tourists.
A popular tourism package for budget tourists covering important tourist destinations across India is "Bharat Darshan".
• Recently a new venture of Indian Railways, named
as Rail Tourism India has launched to provide direct catering and tourism packages to users.
Tatkal tickets Under the Tatkal scheme - starts at 10am daily -previously it was started at 8am -one day prior to the departure of the
train -extra charge for tatkal {(SL 70-150),
AC (200- 300)}
New services Food on track Cab Bus E-wheelchair Irctc prepaid card Train coach booking (FTR) Call centre services
Non railway segment IRCTC is diversifying into Non Railway Segment
which includes Budget Hotels, Food Kiosk, Food Parks, Catering Service, Facility Management etc.
IRCTC has commenced 65 units from 2010 to 2012 in Non Railway Segment across India.
This segment also includes taking up of hospitality project on turnkey basis. Setting up of IRCTC brand Food Kiosks at DMRC stations is also planned.
Factors contributed to success Economical – In 2002, online booking was
a new concept in India & low service charge at Rs. 10/- per person.
Quick and efficient connectivity –being the one of most clicked website.
Monopoly position – the only single website to in front ending Indian Railways online ticket booking.
Crm of IRCTC Providing alerts and updates Refunding money fast Give sms of your ticket Also send ticket in your email Started comesome restaurant
Major facts IRCTC started with small capital base
20 cr On first day of e-Ticketing just 27 tickets
were booked In morning peak time, 35,000 tickets are
booked per hour IRCTC got its Mini ratna tag in 2008 IRCTC has integration with 18 banks
References https://www.irctc.co.in/eticketing/loginHo
me.jsf http://www.iamwire.com/2011/11/irctc-fac
e-of-e-ticket-in-india/1862 http://www.irctc.com/displayServlet