Hyatt Regency Newport Hotel & Spa

SEE 4099 – Internship

Meeting Concierge

Scott Andrew Damiano

Guest Rooms

• 257 Rooms

– 19 Suites

– Including deluxeCaptain’s Quarter Rooms

• Amenities

– Hyatt Grand Bed

– Water view & balcony rooms

– Refrigerator in every room

– 32” Plasma Televisions

– iPod docking station withspeaker stereo system

– Wireless Access

– Large desk area with ergonomic chair

Restaurants and Food & Beverage Outlets

• Windward Restaurant

– Harborside restaurant serving breakfast, lunch & dinner

– Seasonal outdoor deck

• Pineapples on the Bay

– Outdoor waterfront seasonal restaurant & full service bar serving lunch & dinner

– Newly built building, bar and kitchen

– Unparalleled sunset views overlooking Newport Bridge

– Champagne Toast to the sunset at 8:00 PM daily

Restaurants and Food & Beverage Outlets

• Five33 Lounge

– Serving lunch & dinner with seasonal outdoor seating

– Seasonal featured cocktails

– Panoramic views of the Newport Bridge & Narragansett Bay

– Casual atmosphere with plasma TVs & fireplace

• The Galley

– Enjoy a cup of Starbucks coffee & pastries

– Grab’n Go essentials & sundry items

New England Clam Bake

• A coastal tradition dating back over 400 years, clambakes at the Hyatt Regency Newport Hotel & Spa carry on the celebrated New England custom.

• The number one attraction to corporate guests to entertain member of their associations, groups or weddings

Stillwater Spa & Salon

• Complete Spa Services

– Scrubs

– Body wraps

– Massage therapy

– Skin, nail & hair care

– Group packages available

– Spa cuisine

• Outdoor spa deck overlooking the pool and Narragansett Bay

– Outdoor spa treatments available seasonally

• 9 treatment rooms, relaxation room, & sauna

Meeting Space

• Interior meeting space

– 27,000 sq ft (Includes 3,000 sq ft of pre-function space)

– 10 meeting rooms all equipped to provide audio and visual services

– Grand Ballroom (8,000 sq ft)

• Breaks out into 4 sections– Rose Island Ballroom (4,018 sq ft)

• Breaks out into 2 sections

• Ocean views and attached wrap-around outdoor deck; perfect for cocktail receptions

– Brenton Hall (4,500 Sq Ft)

• On-site AV team

• 24 Hour Business Center

Meeting Space

• Exterior meeting space

– 50,000 Sq Ft

– Waterfront areas

• The Waterfront Pavilion

(32,000 Sq Ft)

• Outdoor lawn areas

• Two clambake pits

• Windward Restaurant dock

Services & Amenities

• Transportation

– Van shuttle & seasonal water shuttle to downtown Newport

• Express kiosk service check-in

• Hyatt Fast Board terminal

• Concierge services

• Boat docking capabilities

• Stay Fit by Hyatt 24 Hour exercise facility

• Outdoor saltwater pool & sundeck, indoor heated pool

• Outdoor s’mores fire pit

• On-site activities

Property Overview

• Renovations

– $34 million dollar

interior renovation: 2008

• Rooms: 257

– Includes 19 suites

• Restaurants/ F&B Outlets

– Windward Restaurant

– Pineapple’s on the Bay

– Five 33 Lounge

– The Galley

• Meeting/ Banquet Space

– Interior: 27,000 sq ft

– Exterior: 50,000 sq ft

• Spa

– Full Service Stillwater Spa & Salon

• Hotel Amenities

– Hyatt Van and seasonal Water

Shuttle to downtown Newport

– 24 Hour Business Center

– Kiosk check-in

– StayFit 24-Hour exercise facility

– Outdoor saltwater pool & sundeck

and indoor heated pool

– On site activities

– Outdoor s’mores fire pit

Map of Newport

– The Hyatt (A) is located on Goat Island a short 1.2 miles from scenic downtown area

Meeting Concierge Duties

• Attend Pre-Convention Meetings to introduce the service managers and hotel directors

• Directly assist with On-site contacts for meeting groups and hotel patrons (group or transient)

• Check event space after set up and confirm set ups with on site contact

• Daily walkthrough of the hotel grounds and event space

• Package reviews and arrange for outbound shipments

• Work with guest services staff in assuring positive guest service with all group guests

• Work with Banquet Staff and Event Captain's assisting throughout the event times

• Upsell Hotel Restaurants – make reservations for small groups

• Meet every client before their meeting begins. Special attention to small groups.

• Obtain information from hotel concierge for clients

• Stay in communication with Catering/CS Manager about client related issues

Meeting Concierge Duties

• Set up of the Waterfront Pavilion for a Wedding Reception, which also hosts our famous New England Clambakes

• The golden rule, HOSPITALITY DOESN’T SLEEP

• Guest services and interactions is something I excel in and makes me extremely happy

• Teamwork and a positive attitude is essential in the set up, during and breakdown of every event

• The customer isn’t always right, never break the rules if it doesn’t help every guest involved

• Communication is key, without it nothing works

What I’ve Learned