20150805 rtc

How to use Resistance to Change

as a positive force for rapid lasting improvement

Turn Resistance to Change

into as a positive force for rapid lasting improvement

In four steps

Step 1What is the problem

Changing of the guard Denmark CCroger4336's photostream

ChangeEvery improvement is a change…

NOT every change is Changing of the guard Denmark CCroger4336's photostreamimprovement

Commonly accepted statement

The BIGGER the

change

the greater the resistance

Lets check this assumption

You are offered 10 million euro

as a gift

Will it change your life?

Will it be a change?

Do you accept the offer?

You are offered 10 million euro as a gift…

Its a very big change but most will accept readily.

You are offered 10 million euro as a gift…

What we see as an improvement is not necessarily what the other party sees as an improvement

People do not see the situation with your eyes

SoHow can we improve our

ability to implement change

“improvement”

Step 2Change your attitude to how your ideas are

received!

When you walk into a room of people with a great idea – how is it received?

50 reasons not to change

how is this reaction considered?

Typically,

positive or negative?

Negative!

People are not stupid

People have good intuition

Acceptresistance to change

is very positive

People will have their own ideas on

what is the problem

People will have their own ideas on

what is the solution

Step 3Don’t present the idea, solution or

target until you agree on the PROBLEM

Remember resistance to change is the most positive

force for improvement

Use RTC to create better faster longer lasting improvement

Resistance to Change RTC is a positive force for improvement

Step 4Use the TOC Thinking Processes to do this…

The Cloud and the PrT are a good start

http://www.poogi.eu/42M48247UP241920D/Webapps/toctpcollection.html

6levels of resistance to

change

We do not agree on the

problem

The people in your team will already

have some ideas on what is the problem

poor management

too much inventory

lead time too long

wrong products

too many products

We do not agree on the direction of the solution

The people in your team will already

have some ideas on what should change

better management

reduce inventory

reduce lead time

new products

reduce no products

We do not agree on the details of the

solution

obviously if there is no agreement on the direction

the details of the solution will be impossible to agree on

reducing inventory is a very different direction to

introducing new products

We see new potential negatives

caused by the solution

if we reduce inventory we will take too long to

satisfy orders

if we introduce new products we will lose

money because we will have to discount all the

existing products

We see big obstacles that will block the

solution

we will not be able to introduce 5s because we don’t have time to

train people

we will not be able to introduce 5s because

we don’t have the racks needed to store things

properly

We won’t be supported in the

implementation of the solution

whenever we start a new initiative we get

more to do but no extra time money or resource

whenever we start a new initiative we are still expected to do what we

do now as well

When we instigate improvement we do not give each team member 10 million

To get a rapid lasting improvement

process you need to deal with all 6 levels

of resistance

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