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Do you have what it takes to successfully lead change in your organization? This session features a discussion on leadership in the context of organizational change and the attributes of leaders that successfully lead change within their organizations. You will learn: How to Define Agents of Change The Importance of Change/Change Agents The Attributes of Leaders/Change Agents Environments that Foster Innovation Finding/Developing Leaders of Change
Citation preview
How to Spot Them
a presentation brought to you by:
Sherry Perkins
Leaders of Change
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Sherry Perkins
•M.A. Organizational Development •30 Years Experience •Technology/Management/HR •Business Owner •Chair Waco WIB Alliance •SCORE Counselor •UOP Management Instructor
Vice President Enterprise Solutions
Consulting
imagine great people ®
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Who We Are
• Founded 1991 • Over 45,000 clients served worldwide • Offices in nearly 130 countries • Founding member of the Association of
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We support our clients through the full employee life-cycle, helping them identify the best people for their jobs and then developing them to their fullest potential.
Creating Value for Clients
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• 11,000 + active clients
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Client Highlights
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Clients We’ve Served
How to Spot Them
a presentation brought to you by:
Sherry Perkins
Leaders of Change
www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.
Session Objectives • Understand the attributes that contribute most to a
leader’s effectiveness as an agent of change. • Examine the environmental conditions that make
change mastery a necessity and the organizational framework that may enhance a leader’s ability to execute change effectively.
• Use assessment data to proactively access a leader’s current effectiveness and determine entry points for developing the leader’s influence as a change agent. 1
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• Define Agents of Change • Importance of Change/Change Agents • Attributes of Leaders/Change Agents • Environments that Foster Innovation • Finding/Developing Leaders of Change
Today’s Topics
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What is a Change Agent? How would you identify leaders who are Change Agents?
(Chat)
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Agent of Change
A change agent is an event, organization, material thing or, more usually, a person that acts as a catalyst for change.
In business terms, a change agent is a person chosen to bring about organizational change.
http://wiki.answers.com/Q/What_is_a_change_agent
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Importance of Change Mastery
• History records the ability to manage change as one of the most critical contributors to an organization’s sustainability. (Foster & Kaplan, 2001).
• History records significant numbers of companies dissolving under, The Age of Discontinuity, the stress of failure to adapt to changes in the environment. (Drucker, 1999).
• Drucker (1992) suggested there is no greater indicator
of organizational survival than its ability to adapt.
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Importance of Change Mastery
• History records the ability to manage change as one of the most critical contributors to an organization’s sustainability. (Foster & Kaplan, 2001).
• History records significant numbers of companies dissolving under, The Age of Discontinuity, the stress of failure to adapt to changes in the environment. (Drucker, 1999).
• Drucker (1992) suggested there is no greater indicator
of organizational survival than its ability to adapt.
6
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Importance of Change Mastery
• History records the ability to manage change as one of the most critical contributors to an organization’s sustainability. (Foster & Kaplan, 2001).
• History records significant numbers of companies dissolving under, The Age of Discontinuity, the stress of failure to adapt to changes in the environment (Drucker, 1999).
• Drucker (1992) suggested there is no greater indicator
of organizational survival than its ability to adapt.
7
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The Environment • Global, Multi-national
Presence • “Extreme” Technology • Connected Universe • Fierce Competition • Creative Partnering • Complex Workforce
• Multi-cultural • Multi-generational • Multi-valued
• Virtual Offices • Open-Systems (Matrix) • Team Leadership
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The Environment • Global, Multi-national
Presence • “Extreme” Technology • Connected Universe • Fierce Competition • Creative Partnering • Complex Workforce
• Multi-cultural • Multi-generational • Multi-valued
• Virtual Offices • Open-Systems (Matrix) • Team Leadership
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The Environment • Global, Multi-national
Presence • “Extreme” Technology • Connected Universe • Fierce Competition • Creative Partnering • Complex Workforce
• Multi-cultural • Multi-generational • Multi-valued
• Virtual Offices • Open-Systems (Matrix) • Team Leadership
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Homeostasis
• Homeostasis is the body's ability to regulate all of its process, keeping everything in balance so that the body experiences optimal functioning.
• Tendency of an organism to ward off attack from internal or external forces that would disturb its status quo.
http://www.ask.com/web?q=what+is+homeostasis&askid=6e1ede4e-eb0e-416a-845c-a84000673a79-0-us_mse&kv=sdb&gc=0&dqi=&qsrc=999&o=102524&l=dir
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Agents of Change 1. Commitment to a better way 2. Courage to challenge the status quo 3. Color outside the lines 4. Motivate self and others 5. Care about people 6. Stay undercover 7. Maintain a sense of humor
Katzenbach, J. (December, 2012). Effective change leaders. Business Respect. Retrieved from http://www.mallenbaker.net/csr/CSRfiles/effective.html.
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Personal Characteristic of Change Leaders
1. Low Level of Anxiety 2. Emotional Stability 3. Action Orientation 4. Confidence 5. Openness 6. Risk Tolerance
Katzenbach, J. (December, 2012). Effective change leaders. Business Respect. Retrieved from http://www.mallenbaker.net/csr/CSRfiles/effective.html.
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Checkpoint 360 Universal Competencies & Skill Sets Communication: • Listens & Communicates Effectively • Processes Information Leadership: • Instills Trust • Provides Direction • Delegates Responsibility
Adaptability: • Adjusts to Circumstances • Thinks Creatively
Relationships: • Builds Personal Relationships • Facilitates Team Success
Task Management: • Works Efficiently • Works Competently Production: • Takes Action • Achieves Results Development of Others: • Cultivates Individual Talents • Motivates Successfully
Personal Development: • Displays Commitment • Seeks Improvement
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Which Competencies Contribute Most to a Leader’s Change Mastery? (Poll)
1. Communication: • Listens & Communicates Effectively • Processes Information
2. Leadership: • Instills Trust • Provides Direction • Delegates Responsibility
3. Adaptability: • Adjusts to Circumstances • Thinks Creatively
4. Relationships: • Builds Personal Relationships • Facilitates Team Success
5. Task Management: • Works Efficiently • Works Competently 6. Production: • Takes Action • Achieves Results 7. Development of Others: • Cultivates Individual Talents • Motivates Successfully
8. Personal Development: • Displays Commitment • Seeks Improvement
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Change-Related Competencies & Skill Sets Communication: • Listens & Communicates Effectively • Processes Information
Leadership: • Instills Trust • Provides Direction • Delegates Responsibility
Adaptability: • Adjusts to Circumstances • Thinks Creatively
Relationships: • Builds Personal Relationships • Facilitates Team Success
Task Management: • Works Efficiently • Works Competently
Production: • Takes Action • Achieves Results Development of Others: • Cultivates Individual Talents • Motivates Successfully
Personal Development: • Displays Commitment • Seeks Improvement
Checkpoint 360 Feedback Survey Competencies 16
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Critical Checkpoint Competencies/Skills That Signal Innovation
Communication
Production
Relationships Development of Others
Personal Development
Adaptability
Listens Communicates
Takes Action
Cultivates Talents Motivates
Displays Commitment Seeks Improvement
Thinks Creatively
Facilitates Team Success * Builds
Personal Relationships
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Jet Aircraft Engine Manufacturers
1 2 3 4
1
1
2
2
3
3
4
4
PPI Scales
Leader 18
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Scales That Influence Posture Towards Change
Scale I Scale II Scale III Scale IV Scale V
Control, Ambition, Results
Orientation
Social Influence, Positive
Expectancy, Expressiveness
Patience, Composure, Team Player
Precision, Analytical,
Quality Orientation
DOMINANCE
INFLUENCE
STEADINESS
COMPLIANCE
Internal Versus
External Motivation
MOTIVATIONAL INTENSITY
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Stages of Concern Model
Awareness
Informational
Personal
Management
Consequences
Collaboration or Implementation
Improve or Choose Better Solution
Scale 4 3 2 1
Concerns Based Adoption Model (CBAM), Hall and Rutherford (1979) Retrieved from http://www.techlearning.com/article/42264
Compliance Stability Influence Dominance
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Leaders of Change
Cautiously Compliant Independently Innovative 21
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Intentional Innovation
Performance
Rewards/Recognition
Learning Systems
Business Process
Evaluate Execute
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Evaluating Leadership Development
Initiative Results
Focus
Does it target critical needs?
What they want – not want they
need
Process
Is it being
implemented well?
Delivered when they need it and
when they can use it
Outcome
Is it enhancing your talent?
Do we hold people
accountable for using the
skill?
Impact
What is the
impact on your business?
Did the
behavioral changes drive the desired
results?
(Jazmine Boatman, Ph.D, Senior Consultant, Development Dimension's International, DDI. What has leadership development done for you lately? Measuring the Value of IM:EX “Interaction Management – Exceptional leader – Extraordinary Results”)
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Open-Systems Team Model (Pre-requisites)
Dr. Oscar Mink, Open Organization, 1979
Effective Communications
Clearly Understood Goals Member Authority and Accountability
Equal Reward for Team versus Individual Achievement
Decision Level at Lowest Level of
Competency
Members Who Are Capable and
Committed
Inspire Continuous Learning
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Argyris, C. (1978) Retrieved from http://www.google.com/imgres?imgurl=http://www.leadershipnow.com/leadingblog/images/Double-LoopLearning. . . Also http://www.infed.org/thinkers/argyris.htm.
Double-Loop Learning
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Critical Questions for Change Leaders
Do You. . . 1. Set the stage for
the change? 2. Track and
understand the employee response to the change?
3. Provide answers to tough questions?
Do You . . . 1. Explain what’s in it
for them? 2. Big Picture/Little
Picture 3. Know what should
remain the same? American Management Association (2012). http://www.amanet.org/training/articles/10-critical-questions -for-change-leaders.aspx
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CheckPoint 360 Leadership Survey
How Do We Measure Effectiveness?
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Anonymous & Confidential
Anonymous & Confidential
Each Leader/ Manager
‘Self’
‘Boss’
Peers
Direct Reports
Feedback is Critical
Clients Partners
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Are You an Effective Agent of Change? (Poll)
1. Absolutely 100%
2. I’m more than half way there. 3. I don’t know. I’d like to participate in a Checkpoint 360 leadership survey and Charisma analysis.
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Questions?
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