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En presentation om Management 3.0 för HR och chefer ala GreenBullet
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Management 3.0 för HR och Chefer
Medarbetarengagemang genom Agila värderingar och Agilt ledarskap
VARFÖR? The Human Capital Value Chain
Engagerade medarbetare presterar bäFre och stannar längre
Lönsamhet ökar akHeägarvärdet
Kunder som köper igen driver lönsamhet
Nöjda kunder är lojala och köper igen
Enagerade medarbetare ökar kundnöjdheten
Derived from “Putting the service-profit chain to work” in HBR 1994 by James L Heskett, Thomas O Jones, Gery W Loveman, W. Earl Sasser Junior, Leonard L Schlesinger
GreenBullet ! Grundades 2008 av Pia-‐Maria Thoren och Tomas Kaudern. Vi har nu kontor i både
Stockholm och Göteborg ! Vi har lång konsulterfarenhet från många branscher och såväl stora som lite mindre
företag ! Talent management med agila värderingar har varit en röd tråd genom alla våra
uppdrag
! Vi hjälper också företag aF välja räF systemstöd för HR
! Bloggar: agilhr.se, performancebloggen.se ! Nätverk: AgilePeople.se ! Konferens: Agil HR Sverige (agilhrsverige.se) ! Våra företagsvärderingar:
! Enkelhet ! Engagemang ! Transparens
Några kunder!
Pia-‐Maria Thorén
PIA-‐MARIA THOREN FOKUSOMRÅDE: TALENT & PERFORMANCE MANAGEMENT, AGILT LEDARSKAP • VD: GREENBULLET SOLUTIONS • CIVILEKONOM FRÅN HANDELS I GBG • KONSULT OCH PROJEKTLEDARE SEN
1994 • BLOGGAR PÅ
PERFORMANCEBLOGGEN.SE OM ATT SKAPA ENGAGEMANG PÅ JOBBET
• ARBETAT MYCKET MED TALENT MANAGEMENT PÅ STORA INTERNATIONELLA FÖRETAG
"Ingen5ng är omöjligt. Det omöjliga tar bara lite längre 5d."
Winston Churchill
+46 763 056134 pia-‐maria.thoren@greenbullet.se
Integrerad Talent Management med agilt fokus
Jurgen Appelo – pappa Hll Mgmt 3.0
www.management30.com version 2.03
3.0? Why
Management is too important to be lem to the
managers.
13
Managem
ent 3
.0
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Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effecHve and their weaknesses irrelevant. This is what organizaHon is all about, and it is the reason that management is the cri5cal, determining factor.” -‐ Peter F. Drucker, Management Rev. Ed.
Management 3.0
View #1: Energize People
People are the most important parts of an organizaHon and managers must do all they can to keep people acHve, creaHve, and moHvated.
17
Extrinsic MoHvaHon
Desire to achieve goal G Reward result R Assuming R leads to G Problems with non-‐linear effects
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Intrinsic MoHvaHon
Desire to achieve goal G Where G is its own reward No non-‐linear effects
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10 Intrinsic Desires Curiosity The need to think Honor Being loyal to a group Acceptance The need for approval Mastery / Competence The need to feel capable Power The need for influence of will Freedom / Independence / Autonomy Being an individual Relatedness / Social Contact The need for friends Order Or stable environments Goal / Idealism / Purpose The need for purpose Status The need for social standing
20
Curiosity
The need to think 21
Honor
Sharing values with a group 22
Acceptance
The need for approval 23
Mastery
The need to feel competent 24
Power
The need for influence of will 25
Freedom
Being an independent individual 26
Relatedness
The need for social contacts 27
Order
The need for stable environments 28
Goal
The need for purpose 29
Status
The need for social standing 30
1. Put the motivator cards in order, from unimportant to important
2. (You may leave out any cards you don’t want to use.)
Exercise: Moving Motivators
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Happiness index
Management 3.0
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View #2: Empower Teams
Teams can self-‐organize, and this requires empowerment, authorizaHon, and trust from management.
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self-‐organizaHon is omen complex, not chaoHc SomeHmes it needs a li8le management
management self-‐organiza5on
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Managers are like gardeners They let self-‐organizaHon (anarchy) do useful work while steering the system toward valuable results
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But HOW do we grow a valuable self-‐organizing system?
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Well, NOT by puung a control center on top of a living system
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Distributed being A complex system is more than the sum of its parts, and the “extra” stuff is distributed over the system. It cannot be aFributed to any single authoritaHve part. Control from the boRom up In a complex system, everything happens at once, and problems ignore any central authority. Therefore overall governance must be spread among all the parts. Kelly, Kevin. Out of Control. Boston: Addison-‐Wesley, 1994, page 469
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Empowerment is implemenHng distributed control by delegaHng authority
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1. Tell: make decision as the manager
2. Sell: convince people about decision
3. Consult: get input from team before decision
4. Agree: make decision together with team
5. Advise: influence decision made by the team
6. Inquire: ask feedback after decision by team
7. Delegate: no influence, let team work it out
The Seven Levels of Authority
41
The opHmal level of authority depends on people’s
competence and the organizaHonal impact of decisions
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Authority Boards
43
Seven Levels of Authority 44
Key Decision Areas 45
teams or people 46
flow from lem to right 47
Treat delegaHon as an investment
48
The ulHmate goal is a
self-‐directed team (but usually not aFainable)
49
Management 3.0
Do not allow individual stakeholder goals to replace extrinsic and emergent goals
Remember to communicate your goals
hFps://picasaweb.google.com/114043888000663006020/ALENetworkWorldCafeAtXP2011Results
Consider stories, metaphors, pictures or video
Management 3.0
Competence = maturity in 2 dimensions
1. Self-‐Development
2. Coaching & Mentoring
3. Training & CerHficaHon
4. Culture & SocializaHon
5. Tools & Infrastructure
6. Supervision & Control
7. Management
7 Approaches to competency development
Management 3.0
View #5: Grow Structure
Many teams operate within the context of a complex organizaHon, and thus it is important to consider structures that enhance communicaHon .
58
The workplace is a network
59
Hire Generalizing Specialists
T
Promote Informal Leadership
Widen Job Titles
62
Management 3.0
The Management 3.0 model
Six organizational views based on complexity thinking
Utbildningar: Göteborg: 11-‐12 December 2013 (Entreprenurial Hive, Östra Larmgatan 16) Oslo: 15-‐16 Januari 2014 Stockholm: 25-‐26 Februari 2014 (Kompetenscenter Stockholm, Fleminggatan 7)
Anmäl dig på greenbullet.se/management-‐30 och agilhrsverige.se
Tack!
pia-‐maria.thoren@greenbullet.se TwiRer: @piamia2 Linkedin: se.linkedin.com/in/piamia/ Blogg: performancebloggen.se Webb: www.greenbullet.se
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