Zeithaml85 conceptualmodel

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AConceptualModelofServiceQualityandItsImplicationforFutureResearch

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ValarieA.Zeithaml

UniversityofNorthCarolinaatChapelHill

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LeonardLBerry

TexasA&MUniversity

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http://www.researchgate.net/publication/225083670_A_Conceptual_Model_of_Service_Quality_and_Its_Implication_for_Future_Research?enrichId=rgreq-c3167b77-3d85-43d8-9b10-9abad2915494&enrichSource=Y292ZXJQYWdlOzIyNTA4MzY3MDtBUzoxNDY4MTcxODIzNDMxNjhAMTQxMjAxNTM1MjA1Nw%3D%3D&el=1_x_2

http://www.researchgate.net/publication/225083670_A_Conceptual_Model_of_Service_Quality_and_Its_Implication_for_Future_Research?enrichId=rgreq-c3167b77-3d85-43d8-9b10-9abad2915494&enrichSource=Y292ZXJQYWdlOzIyNTA4MzY3MDtBUzoxNDY4MTcxODIzNDMxNjhAMTQxMjAxNTM1MjA1Nw%3D%3D&el=1_x_3

http://www.researchgate.net/?enrichId=rgreq-c3167b77-3d85-43d8-9b10-9abad2915494&enrichSource=Y292ZXJQYWdlOzIyNTA4MzY3MDtBUzoxNDY4MTcxODIzNDMxNjhAMTQxMjAxNTM1MjA1Nw%3D%3D&el=1_x_1

http://www.researchgate.net/profile/Valarie_Zeithaml?enrichId=rgreq-c3167b77-3d85-43d8-9b10-9abad2915494&enrichSource=Y292ZXJQYWdlOzIyNTA4MzY3MDtBUzoxNDY4MTcxODIzNDMxNjhAMTQxMjAxNTM1MjA1Nw%3D%3D&el=1_x_4

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http://www.researchgate.net/profile/Leonard_Berry?enrichId=rgreq-c3167b77-3d85-43d8-9b10-9abad2915494&enrichSource=Y292ZXJQYWdlOzIyNTA4MzY3MDtBUzoxNDY4MTcxODIzNDMxNjhAMTQxMjAxNTM1MjA1Nw%3D%3D&el=1_x_4

http://www.researchgate.net/institution/Texas_A_M_University?enrichId=rgreq-c3167b77-3d85-43d8-9b10-9abad2915494&enrichSource=Y292ZXJQYWdlOzIyNTA4MzY3MDtBUzoxNDY4MTcxODIzNDMxNjhAMTQxMjAxNTM1MjA1Nw%3D%3D&el=1_x_6

Zeithaml85 conceptualmodel

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