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A Swiss company in the land of the rising sun – challenges and opportunities
みんなさん、こんにちわ grüezi mitenand minna san, konnichiwa
THE BEGINNING
1980
Joint Venture by Swissair and Nestlé
1990
Nestlé sells its stake – now fully owned by SAirRelations/SAirGroup
1996
Headoffice relocates from Zürich to New York
2001
Swissôtel being taken over by Raffles Holding International
2005
Raffles International being taken over by Colony Capital LLC
2006
FRHI Holding Limited founded
2015
FRHI with over 110 hotels under the Fairmont, Raffles, and Swissôtel brands
2002
Swissôtel management came across the former “Nankai South Tower Hotel” in Osaka and singed a rent agreement with Nankai Electric Railway.
2003
Take over and Rebranding was completed with Grand Opening in September 2003
It is located in the midst of bustling Namba above Namba Nankai Train Station, the Midosuji Subway as well as the 8 story Takashimaya Department store complex
The hotel continuously renovated and upgraded the Guest Rooms, Restaurants and public Areas to stay up to date with the latest technologies as well providing Quality In Life to reward our valuable Guests with what really matters in Life; Happiness.....
For us as employer we do not only provide Happiness to our Guests but focus also on our colleagues in order to provide a well balanced working environment as our colleagues are the biggest asset and key to the Happiness for our Guests!
T W O
S
CHALLENGES and / or
OPPORTUNITIES
Wa – Harmony
Uchi & Soto – Inside & Outside
Honne & Tatemae – Substance & Form
Osekkai – Interference
Shikata ga nai – Accept the unchangeable
Regulations
Expectations
Language
Mentality
Meeting Structure
Employees
Guests
Hotel
THE FUTURE
Tourism and Cultural Assets
Age and Gender
Accept and learn from the Past
Omotenashi
O M O T E N A S H I THE SOUL OF JAPANESE HOSPITALITY
meets swissness
Grazia fich
Thank you
ありがとうございます
Danke schön
Grazie
Merci
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