A Swiss company in the land of the rising sun – challenges and opportunities

みんなさん、こんにちわ grüezi mitenand minna san, konnichiwa

THE BEGINNING

1980

Joint Venture by Swissair and Nestlé

1990

Nestlé sells its stake – now fully owned by SAirRelations/SAirGroup

1996

Headoffice relocates from Zürich to New York

2001

Swissôtel being taken over by Raffles Holding International

2005

Raffles International being taken over by Colony Capital LLC

2006

FRHI Holding Limited founded

2015

FRHI with over 110 hotels under the Fairmont, Raffles, and Swissôtel brands

2002

Swissôtel management came across the former “Nankai South Tower Hotel” in Osaka and singed a rent agreement with Nankai Electric Railway.

2003

Take over and Rebranding was completed with Grand Opening in September 2003

It is located in the midst of bustling Namba above Namba Nankai Train Station, the Midosuji Subway as well as the 8 story Takashimaya Department store complex

The hotel continuously renovated and upgraded the Guest Rooms, Restaurants and public Areas to stay up to date with the latest technologies as well providing Quality In Life to reward our valuable Guests with what really matters in Life; Happiness.....

For us as employer we do not only provide Happiness to our Guests but focus also on our colleagues in order to provide a well balanced working environment as our colleagues are the biggest asset and key to the Happiness for our Guests!

T W O

S

CHALLENGES and / or

OPPORTUNITIES

Wa – Harmony

Uchi & Soto – Inside & Outside

Honne & Tatemae – Substance & Form

Osekkai – Interference

Shikata ga nai – Accept the unchangeable

Regulations

Expectations

Language

Mentality

Meeting Structure

Employees

Guests

Hotel

THE FUTURE

Tourism and Cultural Assets

Age and Gender

Accept and learn from the Past

Omotenashi

O M O T E N A S H I THE SOUL OF JAPANESE HOSPITALITY

meets swissness

Grazia fich

Thank you

ありがとうございます

Danke schön

Grazie

Merci