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8/14/2019 Dody Firmanda 2009 - Rapat Kerja RSUP Fatmawati 14-15 Agustus 2009
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HOSPITAL EXCELLENCEFRAMEWORK
Dr. Dody Firmanda, Sp.A, MAKetua Komite Medik
RSUP Fatmwati, Jakarta
Disampaikan sebagai moderator pada Acara Rapat Kerja RSUP Fatmawati Jakarta 2009di Cottage Pulau Putri Kepulauan Seribu, DKI Jakarta 14-15 Agustus 2009
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Vision or guiding philosophyWhat we want to be
Vision or guiding philosophyWhat we want to be
MissionOur purpose and the
scope of our work
MissionOur purpose and the
scope of our work
Critical Success Factors(CSFs)
What success will look like abalanced scorecard of results
Critical Success Factors(CSFs)
What success will look like abalanced scorecard of results
Core processesHow success will be achieved
Core processesHow success will be achieved
Process management
StrategyThe way we are
going to achieve it
Core values andbeliefs
Who we want to be
Core values andbeliefs
Who we want to be
People Resources
Target
KeyPerformance
Indicators (KPIs)
KeyPerformance
Indicators (KPIs)
1
2
3
45
6
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CoreProcesses
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KPIs
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CSFs
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Mission
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Values
........................................................................................................................Vision1
2
3
4
5
6
RSUP FATMAWATI JAKARTA
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EVOLUSI 1:
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Doing thingscheaper
(Efficiency)
Doing thingscheaper
(Efficiency)
Doing things
better (QualityImprovement)
Doing thingsbetter (Quality
Improvement)
Doing thingsright
Doing thingsright
Doing the rightthings
(Effectiveness)
Doing the rightthings
(Effectiveness)
Doing theright things
right
Doing theright things
right
Tahun 1970an Tahun 1980an Tahun 1990an Abad 21
EVOLUSI 2:
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InspectionInspection Quality ControlQuality Control Total QualityTotal QualityQuality AssuranceQuality Assurance
Setting StandardsSetting Standards
Conform the StandardsConform the Standards
Maintain & Improve the StandardsMaintain & Improve the Standards
CriteriaCriteria
IndicatorsIndicatorsStructures
(Inputs)
Structures(Inputs)
ProcessProcess
OutcomesOutcomes
OutputsOutputs
ImpactImpact
Audits
Surveillance
Continuous Quality Improvement (CQI)Evidence-based Medicine (EBM)
Health Technology Assessments (HTA)
Continuous Quality Improvement (CQI)Evidence-based Medicine (EBM)
Health Technology Assessments (HTA)
IdeasIdeas ConceptsConcepts ConstructionsConstructions Model/ParadigmaModel/Paradigma TheoryTheory
System & Sub SystemsSystem & Sub Systems
Leadership, Values & Principles
Quality Leadership
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Vision
Mission 1 Mission 2 Mission 3
Objective 1 Objective 4Objective 3Objective2
Target 5
Target 4
Target 3
Target 2
Target 1Target 1
Target 2
Target 3
Target 4
Target 1 Target 1
Target 2 Target 2
Target 3 Target 3
Target 4 Target4
Wants Demands Needs
Measurable
Time-frame
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Mutu Profesi
Performance= Kompetensi X MotivasiSarana
Kompetensi = Pelayanan, Pendidikan & Penelitian
Rawat JalanRawat InapOperasi
EmergensiKonsultasiJaga
DokterSp.1Sp.2
Uji KlinisDeskriptif
Standar/indikatorAudit/BenchmarkingCQI
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WHO Europe PATH 2007
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PATIENT-CENTEREDNESS(PATIENT-FOCUSED CARE)
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A
WHO PATH
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